Service Desk — agent-ready pricing benchmark
Public benchmark of service desk SaaS on how well their pricing pages support AI agent purchase. Each company scored on seven dimensions out of 100.
spekco
68
/ 100ALVAO Service Desk
57
/ 100Suptask
51
/ 100atSpoke
50
/ 100ManageEngine ServiceDesk Plus
49
/ 100Vertask
49
/ 100Scopedesk
49
/ 100BMC Helix ITSM
48
/ 100SolarWinds Service Desk
47
/ 100Deepser
44
/ 100Freshservice
43
/ 100Mint Service Desk
43
/ 100Tikit
40
/ 100Motadata ServiceOps
39
/ 100CoSupport.ai
37
/ 100TechExcel ServiceWise
37
/ 100TeamHeadquarters
37
/ 100InvGate Service Desk
33
/ 100Rezolve.ai
32
/ 100ServiceNow IT Service Management
31
/ 100C2 ATOM
24
/ 100TOPdesk
23
/ 100Incident IQ
23
/ 100SunView ChangeGear
19
/ 100Wolken ServiceDesk
18
/ 100Symantec ServiceDesk
16
/ 100Vivantio
15
/ 100ServicePRO
15
/ 100Centreon
11
/ 100Hipporello
11
/ 100GLPI
11
/ 100Micro Focus Service Manager
11
/ 100Track-It
8
/ 100HR365 Helpdesk
8
/ 100Halo Service Desk
6
/ 100HEINZELMANN Service.Desk
6
/ 100Ivanti Neurons for ITSM (Ivanti Service Manager)
4
/ 100Electric
4
/ 100iSupport Software
4
/ 100Vorex
4
/ 100Richdesk
4
/ 100Nexoid ITSM
4
/ 100Web+Center
4
/ 100Jira Service Desk
2
/ 100HaloITSM
2
/ 100EV Service Manager
2
/ 100Alemba Service Manager
2
/ 100BackHQ
2
/ 100EcholoN
2
/ 100Back
2
/ 100Serviceaide ChangeGear
2
/ 100HappyFox Assist AI
2
/ 100Service Creatio
2
/ 100IBM Control Desk
2
/ 100| # | Company | Score | Badge | Diagnostic | |
|---|---|---|---|---|---|
| 1 | spekcospekco.com | 68 / 100 | Approaching Agent-Ready | One platform. Your tickets, your POS, your online store, your customers. | |
| 2 | ALVAO Service Deskalvao.com | 57 / 100 | Partially Agent-Ready | A powerful tool for internal services teams | |
| 3 | Suptasksuptask.com | 51 / 100 | Partially Agent-Ready | Team to Team Ticketing System On Slack | |
| 4 | atSpokeatspoke.com | 50 / 100 | Partially Agent-Ready | The number 1 Identity Platform for you is here | |
| 5 | ManageEngine ServiceDesk Plusmanageengine.com | 49 / 100 | Partially Agent-Ready | Flexible software to empower IT help desk | |
| 6 | Vertaskvertask.com | 49 / 100 | Partially Agent-Ready | Manage business-related documentation and resolve customers problems faster | |
| 7 | Scopedeskscopedesk.com | 49 / 100 | Partially Agent-Ready | Help Desk Software as a Service | |
| 8 | BMC Helix ITSMbmc.com | 48 / 100 | Partially Agent-Ready | Transform ITSM principles into more useful services that your business needs | |
| 9 | SolarWinds Service Desksolarwinds.com | 47 / 100 | Partially Agent-Ready | An IT service management (ITSM) solution | |
| 10 | Deepserdeepser.com | 44 / 100 | Not Agent-Ready Yet | Simplify, Streamline, Succeed | |
| 11 | Freshservicefreshworks.com | 43 / 100 | Not Agent-Ready Yet | An IT project management software | |
| 12 | Mint Service Deskmintsd.com | 43 / 100 | Not Agent-Ready Yet | Regulate service desk and asset management facilities within a unified portal | |
| 13 | Tikittikit.ai | 40 / 100 | Not Agent-Ready Yet | Seamless. Conversational. Ticketing built for Teams | |
| 14 | Motadata ServiceOpsmotadata.com | 39 / 100 | Not Agent-Ready Yet | IT Service Desk Software | |
| 15 | CoSupport.aicosupport.ai | 37 / 100 | Not Agent-Ready Yet | Revolutionize customer support with CoSupport AI: Smarter, faster, and seamlessly integrated. | |
| 16 | TechExcel ServiceWisetechexcel.com | 37 / 100 | Not Agent-Ready Yet | Service Desk Ticketing System | |
| 17 | TeamHeadquartersentry.com | 37 / 100 | Not Agent-Ready Yet | A fully integrated project and help desk management solution with responsive UX | |
| 18 | InvGate Service Deskinvgate.com | 33 / 100 | Not Agent-Ready Yet | Get ITSM, help desk and ticketing solutions in one place | |
| 19 | Rezolve.airezolve.ai | 32 / 100 | Not Agent-Ready Yet | Service in advance workplace automation | |
| 20 | ServiceNow IT Service Managementservicenow.com | 31 / 100 | Not Agent-Ready Yet | Automate, innovate, and elevate the IT operations | |
| 21 | C2 ATOMc2enterprise.com | 24 / 100 | Not Agent-Ready Yet | A compact service desk software to perform flexible operations | |
| 22 | TOPdesktopdesk.com | 23 / 100 | Not Agent-Ready Yet | A must-have software to make your customers happy | |
| 23 | Incident IQincidentiq.com | 23 / 100 | Not Agent-Ready Yet | For K-12 asset management and service solution | |
| 24 | SunView ChangeGearsunviewsoftware.com | 19 / 100 | Not Agent-Ready Yet | Deliver personalized and smart IT services | |
| 25 | Wolken ServiceDeskwolkensoftware.com | 18 / 100 | Not Agent-Ready Yet | From Case-Centric to Customer Centric | |
| 26 | Symantec ServiceDeskbroadcom.com | 16 / 100 | Not Agent-Ready Yet | An accurate service desk solution to manage your every workflow | |
| 27 | Vivantiovivantio.com | 15 / 100 | Not Agent-Ready Yet | A compact software to deliver the best IT support | |
| 28 | ServicePROservicepro.solutions | 15 / 100 | Not Agent-Ready Yet | Manage your workflow and scale ROI seamlessly | |
| 29 | Centreoncentreon.com | 11 / 100 | Not Agent-Ready Yet | Monitor complex IT structures, facilitating great business | |
| 30 | Hipporellohipporello.com | 11 / 100 | Not Agent-Ready Yet | Service Desk Tool For Trello | |
| 31 | GLPIglpi-project.org | 11 / 100 | Not Agent-Ready Yet | Open source service management software | |
| 32 | Micro Focus Service Managermicrofocus.com | 11 / 100 | Not Agent-Ready Yet | Service desk solution powered with machine learning and analytics | |
| 33 | Track-Ittrackit.com | 8 / 100 | Not Agent-Ready Yet | More than just help desk software | |
| 34 | HR365 Helpdeskhr365.us | 8 / 100 | Not Agent-Ready Yet | Simple SharePoint Ticketing System | |
| 35 | Halo Service Deskhaloservicedesk.com | 6 / 100 | Not Agent-Ready Yet | All in one service delivery solution for every business | |
| 36 | HEINZELMANN Service.Deskfair-computer.de | 6 / 100 | Not Agent-Ready Yet | Powerful full-service management software | |
| 37 | 4 / 100 | Not Agent-Ready Yet | Improve your IT service delivery | ||
| 38 | Electricelectric.ai | 4 / 100 | Not Agent-Ready Yet | IT powers hybrid work | |
| 39 | iSupport Softwareisupport.com | 4 / 100 | Not Agent-Ready Yet | IT help desk and customer service solutions | |
| 40 | Vorexkaseya.com | 4 / 100 | Not Agent-Ready Yet | Your one place to manage IT services tickets and requests | |
| 41 | Richdeskrichmondsys.com | 4 / 100 | Not Agent-Ready Yet | Asset management and customer service software | |
| 42 | Nexoid ITSMnexoid.com | 4 / 100 | Not Agent-Ready Yet | Level up your IT Today | |
| 43 | Web+Centerinet-sciences.com | 4 / 100 | Not Agent-Ready Yet | Web based helpdesk software | |
| 44 | Jira Service Deskatlassian.com | 2 / 100 | Not Agent-Ready Yet | Provide excellent service experiences to valuable clients for long term retention | |
| 45 | HaloITSMhaloitsm.com | 2 / 100 | Not Agent-Ready Yet | Better Customer Experiences with IT Services | |
| 46 | EV Service Managereasyvista.com | 2 / 100 | Not Agent-Ready Yet | An intuitive IT service management portal for your everchanging business needs | |
| 47 | Alemba Service Manageralemba.com | 2 / 100 | Not Agent-Ready Yet | IT Service Management tool | |
| 48 | BackHQbackhq.com | 2 / 100 | Not Agent-Ready Yet | One Stop Shop for Employee Needs | |
| 49 | EcholoNecholon.de | 2 / 100 | Not Agent-Ready Yet | Holistic Service Management Software | |
| 50 | Backbackhq.com | 2 / 100 | Not Agent-Ready Yet | Managing Internal Operations Made Simple | |
| 51 | Serviceaide ChangeGearserviceaide.com | 2 / 100 | Not Agent-Ready Yet | Award Winning IT Service Management Software | |
| 52 | HappyFox Assist AIhappyfox.com | 2 / 100 | Not Agent-Ready Yet | Powerful AI and Conversational Ticketing Software | |
| 53 | Service Creatiocreatio.com | 2 / 100 | Not Agent-Ready Yet | Manage customer experience by delivering what they want | |
| 54 | IBM Control Deskibm.com | 2 / 100 | Not Agent-Ready Yet | Manage your business with the best service desk features |