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  7. Micro Focus Service Manager

Micro Focus Service Manager logo

Micro Focus Service Manager

Not Agent-Ready Yet
Agent-Ready SaaS Index · microfocus.com · scored 2026-05-06 · rubric v1.1
Score 15 / 100
Service Desk
Public API

Micro Focus Service Manager's pricing page did not render numeric tier data on the scoring date. No per-unit price was found on the page; an agent has no direct way to estimate the cost of a single task. All advertised paths route to a sales conversation rather than a self-serve checkout. Public API documentation is reachable without an auth wall.

See Micro Focus Service Manager pricing summaryLive pricing page
Pricing snapshot
Pricing summary
As of 2026-05-06 · derived from www.microfocus.com/en-us/products/servicemanager/overview
Enterprise

Contact sales

Snapshot rendered from xpay's extracted pricing signals. The full tier list lives on the live page — see source link above.
Score breakdown · rubric v1.1
How Micro Focus Service Manager scores on the agent-ready dimensions

Public pricing

0 / 15

Usage-based / metered

0 / 25

Self-serve checkout

0 / 15

Public API

15 / 15

Low / no minimum

0 / 10

Unauth automated payment

0 / 10

Bonus (machine-readable pricing)On top of /100 base

0 / 5

Total
15 / 100
Agent purchase verdict
Can an autonomous agent transact here?
Sales-gated
LLM score: 30/100

Can create account

Yes

Can enter payment method

No

Can upgrade plan

No

Can buy more usage

No

Can cancel online

Yes

Payment methods

Unknown

Human approval recommended

Yes

Pricing transparency

contact_only

Purchase motion

sales_led

Demo required

Unknown

Quote required

Unknown

Annual commit required

Unknown

Auto-renewal mentioned

No

Cancellation policy visible

No

Refund policy visible

No

Invoice payment available

Unknown

Purchase orders supported

Unknown

MSA required

Unknown

DPA available

Unknown

Security review required

Unknown

Trial

14 days (card required)

Enterprise signals
Trust & compliance

SSO / SAML

Unknown

RBAC

Unknown

Audit logs

Unknown

Data residency

US
EU
APAC

Competitive intel
Positioning & ecosystem

Buyer persona

enterprise
mid market

Integrations mentioned
Atlassian JIRA
Microsoft 365
Microsoft Teams
Salesforce
SAP
Value claims
30% reduction in call volumes
Agent purchase simulation
Six-step check: can an agent actually buy from Micro Focus Service Manager?
✓

Discover price

✓

Select a plan

✗

Pay per task

✗

Avoid a sales call

◐

API docs without auth

✗

Estimate cost upfront

Analysis
Pros and cons for AI agents
Observational summary written by xpay from the signals captured on 2026-05-06. Not a review of the product — only of its current pricing posture for agent buyers.
✓ For an AI agent
  • Pricing is publicly visible on an indexable page — agents can read tiers without scraping past auth.
◐ Opportunities for the provider
  • No per-unit price was advertised, so an agent has no way to estimate the cost of a single task.
  • All advertised tiers route to a sales contact form; an agent cannot complete a purchase autonomously.
  • API documentation is gated or absent; an agent cannot inspect the integration surface without authentication.
  • No /.well-known/ai-pricing.json or equivalent machine-readable pricing manifest is published — agents must rely on HTML scraping.
  • The pricing URL did not render numeric tier data on the scoring date — possibly a router or sales-led landing page.
One-line fix
How Micro Focus Service Manager could lift its score

Add a per-unit price (e.g. $X / 1K calls) to the pricing page so an agent can compute its own cost before committing.

pricing_visible

false

headline_phrasing

Elevateemployee service experiencesDeliverITSM and ESM fasterCutcosts and complexity — Switch to smarter, simpler IT service management software for better service experiences, faster service delivery, and lower TCO

tier_count

0

lowest_paid_entry_usd

null

free_tier

false

free_tier_terms

null

per_unit_price

null

annual_required

false

self_serve_paid_tiers

0

sales_only_tiers

1

public_api_docs_url

https://extlogin.opentext.com/nidp/saml2/sso?SAMLRequest=jZJbbxshEIX%2Fyor3NeuNb0W2JdvrSJbSKnLaPvSlQnjcIAFDmCFN%2F33ZtXJ7SfuEGOYw5zuaJWnvotpkvg9HeMhAXD15F0gNDyuRU1CoyZIK2gMpNupu8%2FlGtaNGxYSMBp14I%2FlYoYkgscUgqkO3Ej83TTvtJvtZtx%2Fvt%2FPpp%2FniajfebfeLbXc92c5aUX2HRKV%2FJYq8iIgyHAKxDlxKTTurm2ndzL%2BOr9SkUZPFD1F1hcEGzYPqnjmSkhKe2OEvG0YYIXC5jQx6Gewpyt51K4lQVDsMBP3PHzGYS5MyOaVy1tZHZ41lUV1jMjBEuRJn7Qh6w7eF2T7CS2XzHEE%2FLHtId5AerYFvx5tXu%2FaErqYcIyYeeWsSntFkGkyfbThJD85hkBGJj0CxtyTWyx5FDRml9X98tZRvBcvLKnwpwIfuFgvTn57I63%2Fk0VfsqT4PrYqTDmRLLoW0WPy9S6C50HPKIOT6MvL9wq3%2FAg%3D%3D&RelayState=https%3A%2F%2Fidol-support.microfocus.com%2Ffind%2Fpublic%2Fsearch%2Fquery&SigAlg=http%3A%2F%2Fwww.w3.org%2F2001%2F04%2Fxmldsig-more%23rsa-sha256&Signature=gfYWr7y266lMZR6phjbu0lef6WSz%2FmT42GoyV7H9WHx8r3WUtV3C056Kk3VXKpMkbAVb72o4F3AToysGAgTqo2fR647GuG%2BGcJlojld6%2F5lnNUtCQwU3VSpaKfhSENUh81BIHH%2BeZjovoRxEQrfeCSd7qdrLvfr4kPiOLxzGus%2Bricp%2FQE8ZnDtGNEk8nXlpzuad5KNc5pgLQEJb3%2FYfHDojQfKFigu3%2FZeiyY3yIXI3DjhqfsGy3EnMG%2FLFAu%2BPYYU4sS%2FOpAix5LFGeTvPGy9bwI%2F49vKOoizgpf14XYmgI%2BxwglJPx5RNBfqzN2c7jcFdiV7XtSTiwnpQJ7xQKw%3D%3D

api_docs_auth_walled

false

ai_pricing_json_present

false

agents_txt_present

false

anonymous_purchase_path

false

per_unit_classification

null

usage_headline_present

false

custom_tier_present

true

agent_friendly

{"ai_pricing_json":false,"agents_txt":false,"llms_txt":false,"sitemap_xml":true,"mcp_server_card":false,"agent_skills_index":false,"x402_supported":false}

View raw extracted page text →
Page heading: Elevateemployee service experiencesDeliverITSM and ESM fasterCutcosts and complexity
CTAs (40): Skip to main content · opentext.com · Capabilities · Benefits · Plans · Resources · FAQ · Contact us · Start a free trial · Open main menu · Play Video · DemoSee GenAI service management in action
Skip to main content opentext.com Capabilities Benefits Plans Resources FAQ Contact usStart a free trial Open main menu Contact usStart a free trial Capabilities Benefits Plans Resources FAQ Elevateemployee service experiencesDeliverITSM and ESM fasterCutcosts and complexity Switch to smarter, simpler IT service management software for better service experiences, faster service delivery, and lower TCO Start a free trial Play Video Enhance service experiences, speed up delivery, and reduce costs and complexity Capabilities Meet our AI-powered IT service management software AI-powered self-service options Empower employees to open requests, get answers, and resolve issues through a service portal or mobile app. Guide them with automated workflows, knowledge articles, and a generative AI virtual agent. DemoSee GenAI service management in action Codeless configurations Spin up services without relying on developers. A low-code design studio makes it easy to build and maintain your service management applications. Get started with out-of-the-box, ITIL-certified best-practice templates. PDFLearn which ITSM, ESM, and ITAM use cases you can automate Built-in AI and analytics Raise IT and agent productivity by harnessing the power of AI and machine learning. With speed and confidence, you can fulfill requests, resolve incidents, detect problems, and drive changes. PDFDiscover key features for service management automation Previous SlideNext Slide BenefitsWhy choose OpenText Service Ma…
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Agent-Ready Spec
Micro Focus Service Manager
Not Agent-Ready Yet

15

/ 100 (rubric v1.1)
Category

Service Desk

Pricing model

Not advertised

Tier count

0

Free tier

No

Lowest paid entry

Sales-led

Self-serve / sales-only tiers

0 / 1

Public API docs

Public

Anonymous purchase path

No

Machine-readable pricing

Not published

Last refreshed

2026-05-06

Pricing intelligenceInsights extracted from www.microfocus.com/en-us/products/servicemanager/overview
Pricing model

Sales-led pricing

Agent-purchase verdict
Sales-gated
30/100 · v2.1
Cheapest entry

Start a free trial

Actions
Open live pricing page
Verdict reflects Not Agent-Ready Yet status under rubric v1.1. Source observed at https://www.microfocus.com/en-us/products/servicemanager/overview.
Agent-friendly features1 of 7 present
Discovery files and protocols
Side-channel signals — informational, not part of the score. Each protocol is independent; adoption signals the publisher is thinking about agent buyers.

ai-pricing.json

agents.txt

llms.txt

sitemap.xml

MCP Server Card

Agent Skills

x402 / MPP

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CompanyAgentically Inc. (d/b/a xpay✦)1875 Mission St, Ste 103San Francisco, CA 94103, United Stateslegal@xpay.sh · privacy@xpay.sh
or ask your AI app
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