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Jira Service Desk logo

Jira Service Desk

Approaching Agent-Ready
Agent-Ready SaaS Index · atlassian.com · scored 2026-05-06 · rubric v1.1
Score 66 / 100
Service Desk
Self-serve checkout
Public API

Jira Service Desk publishes a pricing page with 5 discoverable plan tier(s). No per-unit price was found on the page; an agent has no direct way to estimate the cost of a single task. Self-serve signup exists alongside a sales-led / custom tier. Public API documentation is reachable without an auth wall.

See Jira Service Desk pricing summaryLive pricing page
Pricing
Jira Service Desk pricing
As of 2026-05-09 · www.atlassian.com/software/jira/service-management/pricing
Pricing — verifying
We’re still verifying Jira Service Desk’s pricing

Pricing details were not present in the provided body text, so all price‑related fields are null and the model is marked as unverified.

Source of truth: www.atlassian.com/software/jira/service-management/pricing

Score breakdown · rubric v1.1
How Jira Service Desk scores on the agent-ready dimensions

Public pricing

15 / 15

Usage-based / metered

0 / 25

Self-serve checkout

15 / 15

Public API

15 / 15

Low / no minimum

0 / 10

Unauth automated payment

3 / 10

Bonus (machine-readable pricing)On top of /100 base

0 / 5

Total
66 / 100
Agent purchase simulation
Six-step check: can an agent actually buy from Jira Service Desk?
✓

Discover price

✓

Select a plan

✗

Pay per task

✓

Avoid a sales call

◐

API docs without auth

✗

Estimate cost upfront

Analysis
Pros and cons for AI agents
Observational summary written by xpay from the signals captured on 2026-05-06. Not a review of the product — only of its current pricing posture for agent buyers.
✓ For an AI agent
  • Pricing is publicly visible on an indexable page — agents can read tiers without scraping past auth.
  • Every advertised tier is self-serve; no tier requires scheduling a call.
◐ Opportunities for the provider
  • No per-unit price was advertised, so an agent has no way to estimate the cost of a single task.
  • API documentation is gated or absent; an agent cannot inspect the integration surface without authentication.
  • PPU requires account creation and an issued API key; a fully unauthenticated agent purchase is not yet supported.
  • No /.well-known/ai-pricing.json or equivalent machine-readable pricing manifest is published — agents must rely on HTML scraping.
One-line fix
How Jira Service Desk could lift its score

Add a per-unit price (e.g. $X / 1K calls) to the pricing page so an agent can compute its own cost before committing.

pricing_visible

true

headline_phrasing

Service management that scales — AI-powered apps – driven by your team's knowledge.

tier_count

6

lowest_paid_entry_usd

null

free_tier

false

free_tier_terms

null

per_unit_price

null

annual_required

true

self_serve_paid_tiers

5

sales_only_tiers

0

public_api_docs_url

https://www.atlassian.com/developers

api_docs_auth_walled

false

ai_pricing_json_present

false

agents_txt_present

false

anonymous_purchase_path

false

per_unit_classification

null

usage_headline_present

false

custom_tier_present

true

agent_friendly

{"ai_pricing_json":false,"agents_txt":false,"llms_txt":false,"sitemap_xml":true,"mcp_server_card":false,"agent_skills_index":false,"x402_supported":false}

View raw extracted page text →
Page heading: Service management that scales
CTAs (40): Skip to content · Products · See all apps · JiraFlexible project management · ConfluenceKnowledge, all in one place · Jira Service ManagementDeliver service at high velocity · Supercharge teamwork seamlesslyJiraConfluenceLoom · Optimize strategy and outcomes confidentlyFocusTalentAlign · Deliver service at high-velocityJira Service ManagementCustomer Service Manageme · Ship high-quality software fastRovo DevDXPipelinesBitbucketCompass · RovoAI-powered apps – driven by your team's knowledge. · BitbucketSource code and CI/CD
Price tokens (3): $0 · $20per agent · $51.42per agent
Skip to contentProductsFeaturedDevelopersProduct ManagersIT professionalsBusiness TeamsLeadership TeamsSee all appsFeatured appsJiraFlexible project managementConfluenceKnowledge, all in one placeJira Service ManagementDeliver service at high velocityAtlassian CollectionsSupercharge teamwork seamlesslyJiraConfluenceLoomOptimize strategy and outcomes confidentlyFocusTalentAlignDeliver service at high-velocityJira Service ManagementCustomer Service ManagementAssetsShip high-quality software fastRovo DevDXPipelinesBitbucketCompassPowered byRovoAI-powered apps – driven by your team's knowledge.JiraFlexible project managementBitbucketSource code and CI/CDRovo DevAgentic AI for developersPipelinesScalable CI/CD automationDXMeasure productivity and AI impactCompassSoftware catalog for teamsShip high-quality software fastRovo DevDXPipelinesBitbucketCompassRovoAI-powered apps – driven by your team's knowledge.Jira Product DiscoveryCapture & prioritize ideasJiraFlexible project managementConfluenceKnowledge, all in one place Supercharge teamwork seamlesslyJiraConfluenceLoomRovoAI-powered apps – driven by your team's knowledge.Jira Service ManagementDeliver service at high velocityGuardEnhanced cloud securityRovoAI-powered apps – driven by your team's knowledge.JiraFlexible project managementConfluenceKnowledge, all in one placeTrelloCapture and organize your tasksLoomQuick, async video updatesJira Service ManagementDeliver service at high velocityCustomer Service ManagementCustomer exp…
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Agent-Ready Spec
Jira Service Desk
Approaching Agent-Ready

66

/ 100 (rubric v1.1)
Category

Service Desk

Pricing model

Service management that scales — AI-powered apps – driven by your team's knowledge.

Tier count

6

Free tier

No

Lowest paid entry

Sales-led

Self-serve / sales-only tiers

5 / 0

Public API docs

Public

Anonymous purchase path

No

Machine-readable pricing

Not published

Last refreshed

2026-05-06

Actions
Open live pricing page
Verdict reflects Approaching Agent-Ready status under rubric v1.1. Source observed at https://www.atlassian.com/software/jira/service-management/pricing.
Agent-friendly features1 of 7 present
Discovery files and protocols
Side-channel signals — informational, not part of the score. Each protocol is independent; adoption signals the publisher is thinking about agent buyers.

ai-pricing.json

agents.txt

llms.txt

sitemap.xml

MCP Server Card

Agent Skills

x402 / MPP

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CompanyAgentically Inc. (d/b/a xpay✦)1875 Mission St, Ste 103San Francisco, CA 94103, United Stateslegal@xpay.sh · privacy@xpay.sh
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