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osTicket logo

osTicket Pricing

osticket.com · Help Desk · refreshed 2026-05-06
Help Desk
Free tier
Self-serve checkout
1 tiers
Quick answer

osTicket pricing starts at $12/mo for the Cloud‑Hosted plan. 3 tiers total including a free tier.

Page fetched 2026-05-09 · osticket.com · Tier-based subscription
osTicket pricing page screenshot — https://osticket.com/editions/
Source · live pricing page on 2026-05-06

osticket.com/editions/

Open
Pricing
osTicket pricing
As of 2026-05-09 · osticket.com/editions/
Free (Self‑Hosted)
Free
Open source
Community support
Cloud‑Hosted
$12/mo
Email & phone support
Managed upgrades & maintenance
Uptime guarantee
Daily backups
Virtual Appliance
Sales
Contact sales
Contact sales for pricing
Cost calculator
See your real cost on each plan

Adjust seats to compare osTicket plans side-by-side and check the annual break-even.

Cloud‑Hosted
$12.00/mo
$12.00/mo
Open live pricing pageSee agent-readiness analysis
Frequently asked
osTicket pricing FAQ

osTicket pricing starts at $12/agent/mo for the cloud‑hosted plan; free self‑hosted edition available; paid plans up to $12/agent/mo. Billed monthly.

osTicket's cheapest business-usable plan is Cloud‑Hosted at $12/mo. lowest paid tier per agent for cloud‑hosted service.

Yes — osTicket publishes a free tier. self‑hosted free edition; 30‑day cloud trial.

Yes — osTicket's purchase motion is self-serve. No demo is required.

xpay scored osTicket as human-assisted: some plans are self-serve, others require sales contact. osTicket's pricing URL resolves, but plan structure is not surfaced clearly enough for an agent to enumerate without hand-parsing. No per-unit price was found on the page; an agent has no direct way to estimate the cost of a single task. Every advertised tier is self-serve; no tier requires a sales call. No public API documentation URL was discovered. A free or freemium tier is offered. For the full purchase simulation see the linked Agent-Ready Index scorecard.

In the Help Desk category, xpay's Agent-Ready Index lists alternatives ranked by their ability to support AI agent purchase. Visit the agent-readiness scorecard for osTicket to compare with 3 nearest peers.

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due.work
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help.center
Browse all Help Desk alternatives →
AI agent readiness
Can an AI agent buy from osTicket?
Not Agent-Ready Yet

42

/ 100 in xpay's Agent-Ready SaaS Index

osTicket scores 42/100 on xpay's Agent-Ready Index v2: partial pricing visibility; checkout requires assistance; a free entry path exists.

See the full scorecardIncludes the 6-step agent purchase simulation, score breakdown across 7 dimensions, and the one-line fix that would lift osTicket into the Agent-Ready Verified band.
Quick facts
At a glance
Free access

self‑hosted free edition; 30‑day cloud trial

Billing cycle

Monthly

Lowest paid

$12/mo

Self-serve checkout

1 tier

Tier count

3

Pricing model

Tier-based subscription

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osTicket pricing summary derived from a live read of https://osticket.com/editions/ on 2026-05-06. For the agent-readiness assessment — including the 6-step purchase simulation and a per-dimension scorecard — see xpay's Agent-Ready SaaS Index entry for osTicket.

Explore SaaS pricing across categories

25,480+ SaaS scored on agent-buyability — browse by readiness band, category, or jump straight to a pay-per-run tool on xpay.tools.

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