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Salesforce Chat logo

Salesforce Chat Pricing

salesforce.com · Live Chat · refreshed 2026-05-06
Live Chat
1 tiers
Public API
Quick answer

Salesforce Chat pricing is sales-led — no self-serve tiers are published. All advertised tiers route to a sales contact form. Salesforce Chat operates in the live chat category.

Last verified 2026-05-06 · salesforce.com
Salesforce Chat pricing page screenshot — https://www.salesforce.com/products/service-cloud/features/live-agent/
Source · live pricing page on 2026-05-06

www.salesforce.com/products/service-cloud/features/live-agent/

Open
Pricing snapshot
Pricing summary
As of 2026-05-06 · derived from www.salesforce.com/products/service-cloud/features/live-agent/
Enterprise

Contact sales

Snapshot rendered from xpay's extracted pricing signals. The full tier list lives on the live page — see source link above.
Open live pricing pageSee agent-readiness analysis
Salesforce Chat pricing plans
Plans & what each tier includes
Synthesized from Salesforce Chat's public pricing page on 2026-05-06. Tier names normalized to a starter / team / business / enterprise pattern; the actual Salesforce Chat pricing page is the source of truth for in-tier features.
Enterprise
Contact sales
custom

  • Custom pricing negotiated with the Salesforce Chat sales team

  • Dedicated account manager and SLA commitments

  • Volume discounts on per-unit costs

  • Procurement-friendly: invoicing, NDAs, security questionnaires

Talk to sales
Pricing summary
What Salesforce Chat charges

Salesforce Chat operates in the live chat space. The published pricing page lists 1 tiers. The pricing page positions plans as: "What Is a Chatbot? — A chatbot is a type of artificial intelligence that can simulate conversation with human users. It can be used to provide customer service, gather information, or entertain users.".

For the deeper analysis — score, simulation, pros & cons for AI agents, and the one-line fix that would lift this listing into the Verified band — see the agent-readiness scorecard.
Frequently asked
Salesforce Chat pricing FAQ

Salesforce Chat's pricing is sales-led. The published pricing page directs prospects to a sales contact form rather than self-serve plans, as of 2026-05-06.

Salesforce Chat does not advertise a free tier on its public pricing page as of 2026-05-06. A free trial may be available on request via the sales team.

Salesforce Chat's pricing page positions itself as: "What Is a Chatbot? — A chatbot is a type of artificial intelligence that can simulate conversation with human users. It can be used to provide customer service, gather information, or entertain users.". For the strict definition of agent-buyable PPU — a per-task purchase that an AI agent can complete without an annual commitment — see the agent-readiness scorecard.

Not currently. Salesforce Chat's public pricing page routes all advertised tiers to a sales contact form.

Yes — Salesforce Chat's API documentation is publicly accessible at https://help.salesforce.com/s/?language=en_US. An AI agent or developer can inspect the integration surface without authentication.

xpay scored Salesforce Chat 28 / 100 on its Agent-Ready SaaS Index, which places it in the Not Agent-Ready Yet band. Salesforce Chat's pricing URL resolves, but plan structure is not surfaced clearly enough for an agent to enumerate without hand-parsing. No per-unit price was found on the page; an agent has no direct way to estimate the cost of a single task. All advertised paths route to a sales conversation rather than a self-serve checkout. Public API documentation is reachable without an auth wall. For the full 6-step purchase simulation and the one-line fix that would lift this listing into the next band, see the linked scorecard.

In the Live Chat category, xpay's Agent-Ready Index lists multiple alternatives ranked by their ability to support AI agent purchase. Visit the agent-readiness scorecard for Salesforce Chat to compare with 3 nearest peers, or browse the full Live Chat category from the index.

Alternatives in Live Chat
Top Salesforce Chat alternatives by pricing transparency
Channel.io pricing
channel.io
Median CoBrowse pricing
hellomedian.com
Intercom pricing
intercom.com
Callbell pricing
callbell.eu
REVE Chat pricing
revechat.com
ProProfs Chat pricing
proprofs.com
Chatway pricing
chatway.app
TruChat pricing
truchat.io
Browse all Live Chat alternatives →
AI agent readiness
Can an AI agent buy from Salesforce Chat?
Not Agent-Ready Yet

28

/ 100 in xpay's Agent-Ready SaaS Index

Salesforce Chat's pricing URL resolves, but plan structure is not surfaced clearly enough for an agent to enumerate without hand-parsing. No per-unit price was found on the page; an agent has no direc…

See the full scorecardIncludes the 6-step agent purchase simulation, score breakdown across 7 dimensions, and the one-line fix that would lift Salesforce Chat into the Agent-Ready Verified band.
Quick facts
At a glance
Free access

Not advertised

Billing cycle

Not advertised

Lowest paid

Sales-led

Self-serve checkout

No

Tier count

—

Pricing model

Sales-led pricing

More Live Chat alternatives
Most agent-ready

Now4real

now4real.com
69

Freshchat

freshworks.com
67

Customerly

customerly.io
67

Papercups

docs.papercups.io
67

Applozic

applozic.com
66
Salesforce Chat pricing summary derived from a live read of https://www.salesforce.com/products/service-cloud/features/live-agent/ on 2026-05-06. For the agent-readiness assessment — including the 6-step purchase simulation and a per-dimension scorecard — see xpay's Agent-Ready SaaS Index entry for Salesforce Chat.

Explore SaaS pricing across categories

25,480+ SaaS scored on agent-buyability — browse by readiness band, category, or jump straight to a pay-per-run tool on xpay.tools.

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