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Zendesk Chat logo

Zendesk Chat Pricing

zendesk.com · Live Chat · refreshed 2026-05-06
Live Chat
Free tier
Self-serve checkout
3 tiers
Public API
Quick answer

Zendesk Chat pricing starts at $19/user/mo, billed annually for the Agent plan. 1 tier total including a free tier. No monthly-only billing option.

Page fetched 2026-05-09 · zendesk.com · Annual-only tier subscription
Zendesk Chat pricing page screenshot — https://www.zendesk.com/chat/
Source · live pricing page on 2026-05-06

www.zendesk.com/chat/

Open
Pricing
Zendesk Chat pricing
As of 2026-05-09 · www.zendesk.com/chat/
Billed annually only — no monthly option
Agent
$19/user/mo
billed annually
AI agents and automation
Omnichannel routing
Unified agent workspace
App and integration marketplace (1,700+ apps)
Omnichannel support (chat, voice, email, social)
Cost calculator
See your real cost on each plan

Adjust seats to compare Zendesk Chat plans side-by-side and check the annual break-even.

How many seats do you need?

5
Agent
$19.00/mo per seat · $19.00/mo billed annually
$95.00/mo
0
Open live pricing pageSee agent-readiness analysis
Frequently asked
Zendesk Chat pricing FAQ

Zendesk Chat pricing starts at $19/mo per agent, billed annually; a 14‑day free trial is available. Paid plans up to $19/mo per agent. Billed annually.

Zendesk Chat's cheapest business-usable plan is Agent at $19/mo. Lowest paid tier with per‑agent pricing.

Yes — Zendesk Chat offers free starter access on signup. 14‑day free trial.

Yes — Zendesk Chat's purchase motion is self-serve. A checkout URL is published on the pricing page. No demo is required.

xpay scored Zendesk Chat as human-assisted: some plans are self-serve, others require sales contact. Zendesk Chat publishes a pricing page with 3 discoverable plan tier(s). No per-unit price was found on the page; an agent has no direct way to estimate the cost of a single task. Self-serve signup exists alongside a sales-led / custom tier. Public API documentation is reachable without an auth wall. A free or freemium tier is offered. For the full purchase simulation see the linked Agent-Ready Index scorecard.

In the Live Chat category, xpay's Agent-Ready Index lists alternatives ranked by their ability to support AI agent purchase. Visit the agent-readiness scorecard for Zendesk Chat to compare with 3 nearest peers.

Alternatives in Live Chat
Top Zendesk Chat alternatives by pricing transparency
Channel.io pricing
channel.io
Median CoBrowse pricing
hellomedian.com
Intercom pricing
intercom.com
Callbell pricing
callbell.eu
REVE Chat pricing
revechat.com
ProProfs Chat pricing
proprofs.com
Chatway pricing
chatway.app
TruChat pricing
truchat.io
Browse all Live Chat alternatives →
AI agent readiness
Can an AI agent buy from Zendesk Chat?
Partially Agent-Ready

47

/ 100 in xpay's Agent-Ready SaaS Index

Zendesk Chat scores 47/100 on xpay's Agent-Ready Index v2: partial pricing visibility; self-serve checkout is available; a free entry path exists.

See the full scorecardIncludes the 6-step agent purchase simulation, score breakdown across 7 dimensions, and the one-line fix that would lift Zendesk Chat into the Agent-Ready Verified band.
Quick facts
At a glance
Free access

Credits: 14‑day free trial

Billing cycle

Annual only

Lowest paid

$19/user/mo (billed annually)

Self-serve checkout

1 tier

Tier count

1

Pricing model

Annual-only tier subscription

More Live Chat alternatives
Most agent-ready

Now4real

now4real.com
69

Freshchat

freshworks.com
67

Customerly

customerly.io
67

Papercups

docs.papercups.io
67

Applozic

applozic.com
66
Zendesk Chat pricing summary derived from a live read of https://www.zendesk.com/chat/ on 2026-05-06. For the agent-readiness assessment — including the 6-step purchase simulation and a per-dimension scorecard — see xpay's Agent-Ready SaaS Index entry for Zendesk Chat.

Explore SaaS pricing across categories

25,480+ SaaS scored on agent-buyability — browse by readiness band, category, or jump straight to a pay-per-run tool on xpay.tools.

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