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BoldDesk logo

BoldDesk

Not Agent-Ready Yet
Agent-Ready SaaS Index · bolddesk.com · scored 2026-05-09 · rubric v2.0
Score 33 / 100
Help Desk
Self-serve checkout
Public API

BoldDesk scores 33/100 on xpay's Agent-Ready Index v2: partial pricing visibility; usage-based / per-token pricing is published.

See BoldDesk pricing summaryLive pricing page
Pricing
BoldDesk pricing
As of 2026-05-09 · www.bolddesk.com/pricing
5‑agent
Sales
$124/user/mo
or $99/user/mo billed annually
Ticketing System
Live Chat
Omnichannel
Knowledge Base
Task Management
10‑agent
Sales
$249/user/mo
or $199/user/mo billed annually
Ticketing System
Live Chat
Omnichannel
Knowledge Base
Task Management
25‑agent
Sales
$436/user/mo
or $349/user/mo billed annually
Ticketing System
Live Chat
Omnichannel
Knowledge Base
Task Management
50‑agent
Sales
$624/user/mo
or $499/user/mo billed annually
Ticketing System
Live Chat
Omnichannel
Knowledge Base
Task Management
75‑agent
Sales
$936/user/mo
or $749/user/mo billed annually
Ticketing System
Live Chat
Omnichannel
Knowledge Base
Task Management
100‑agent
Sales
$1249/user/mo
or $999/user/mo billed annually
Ticketing System
Live Chat
Omnichannel
Knowledge Base
Task Management
Score breakdown · rubric v2.0
How BoldDesk scores on the agent-ready dimensions

Public pricing visibility

15 / 15

Self-serve checkout

0 / 15

Public API + docs

0 / 20

Usage-based / metered pricing

13 / 20

Free entry path

0 / 7

No sales call required

0 / 7

Card / wallet / x402 payment

5 / 6

Machine-readable bonus (MCP / OpenAPI)

0 / 10

Total
33 / 100
Effective pricing
What it actually costs at typical scale
5 agents, monthly billing
$124/mo
· 5 agents· Monthly billing (no annual discount)· Includes 500 AI credits per month
Confidence: high
10 agents, annual billing (effective monthly)
$199/mo
· 10 agents· Annual billing with 20% discount (effective $199/mo)· Includes 1000 AI credits per month
Confidence: high
Agent purchase verdict
Can an autonomous agent transact here?
Human-assisted
LLM score: 70/100

Can create account

Yes

Can enter payment method

No

Can upgrade plan

No

Can buy more usage

Yes

Can cancel online

No

Payment methods

card

Human approval recommended

Yes

Pricing transparency

full

Purchase motion

sales_led

Demo required

Yes

Quote required

Yes

Annual commit required

Yes

Auto-renewal mentioned

No

Cancellation policy visible

No

Refund policy visible

No

Minimum commit

$1188

Minimum term

12 months

Invoice payment available

No

Purchase orders supported

No

MSA required

No

DPA available

No

Security review required

No

Trial

Available, no card

Annual discount

20% off

Startup credits

AI credits included for first 3 months

Competitive intel
Positioning & ecosystem
Headline

“AI-First Customer Support. Simple, Transparent Pricing.”

Buyer persona

smb
mid market
enterprise

Value claims
70% faster resolutions
Agent purchase simulation
Six-step check: can an agent actually buy from BoldDesk?
✓

Discover price

✓

Select a plan

✗

Pay per task

✓

Avoid a sales call

◐

API docs without auth

✗

Estimate cost upfront

Analysis
Pros and cons for AI agents
Observational summary written by xpay from the signals captured on 2026-05-06. Not a review of the product — only of its current pricing posture for agent buyers.
✓ For an AI agent
  • Pricing is publicly visible on an indexable page — agents can read tiers without scraping past auth.
  • Every advertised tier is self-serve; no tier requires scheduling a call.
◐ Opportunities for the provider
  • No per-unit price was advertised, so an agent has no way to estimate the cost of a single task.
  • API documentation is gated or absent; an agent cannot inspect the integration surface without authentication.
  • PPU requires account creation and an issued API key; a fully unauthenticated agent purchase is not yet supported.
  • No /.well-known/ai-pricing.json or equivalent machine-readable pricing manifest is published — agents must rely on HTML scraping.
One-line fix
How BoldDesk could lift its score

Add a per-unit price (e.g. $X / 1K calls) to the pricing page so an agent can compute its own cost before committing.

pricing_visible

true

headline_phrasing

AI-First Customer Support. Simple, Transparent Pricing. — Using Zendesk, Freshdesk or another help desk tool? We’ll migrate your data and give you BoldDesk for free until the end of your current contract.

tier_count

4

lowest_paid_entry_usd

99

free_tier

false

free_tier_terms

null

per_unit_price

null

annual_required

false

self_serve_paid_tiers

3

sales_only_tiers

0

public_api_docs_url

https://support.bolddesk.com/kb

api_docs_auth_walled

false

ai_pricing_json_present

false

agents_txt_present

false

anonymous_purchase_path

false

per_unit_classification

null

usage_headline_present

false

custom_tier_present

true

agent_friendly

{"ai_pricing_json":false,"agents_txt":false,"llms_txt":true,"sitemap_xml":true,"mcp_server_card":false,"agent_skills_index":false,"x402_supported":false}

View raw extracted page text →
Page heading: AI-First Customer Support. Simple, Transparent Pricing.
CTAs (40): Skip to content · Using Zendesk, Freshdesk or another help desk tool? We’ll migrate your data and · Affiliate Program – Earn 30% · Company · Login · BoldDesk AI · Explore · Products · Features · Solutions · Resources · Learning
Price tokens (47): $99 /month · $1 · $199 /month · $2 · $349 /month · $4 · $499 /month · $5 · $749 /month · $8 · $999 /month · $11
Skip to content Using Zendesk, Freshdesk or another help desk tool? We’ll migrate your data and give you BoldDesk for free until the end of your current contract. Affiliate Program – Earn 30% Company About Us Syncfusion Ecosystem Become an Affiliate Become a Partner Blogs Press Room Security Contact Us X Login BoldDesk AI BoldDesk AI Automated AI support — 70% faster resolutions Explore Explore BoldDesk AI AI Agents Autonomous agents that resolve tickets independently AI Copilot Intelligent assistant for support teams AI Actions Automated workflows powered by AI Resources AI ROI Calculator Calculate your AI savings Products Customer Service Software Effortlessly resolve 70% of customer inquiries with our all-in-one platform. Take an interactive tour Ticketing System Efficient, end-to-end ticketing system for your support team. Live Chat Support customers in real time on your website or app. Omnichannel Customer Service Manage Email, WhatsApp, Instagram, SMS and Facebook conversations in one inbox. Knowledge Base Self-service, central repository of information for your customers. Task Management Create and manage all tasks associated with resolving a ticket. BoldDesk AI Automated AI support — 70% faster resolutions. See all features Features Help Desk Feature Explore help desk features that make customer service easier. See all features Workflow Automation Automate repetitive tasks to save time. Contact Management (CRM) Organize customers and companies to track customer intera…
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Are you BoldDesk? Something off in this listing?
Agent-Ready Spec
BoldDesk
Not Agent-Ready Yet

33

/ 100 (rubric v2.0)
Category

Help Desk

Pricing model

Not advertised

Tier count

4

Free tier

No

Lowest paid entry

$99/mo

Self-serve / sales-only tiers

3 / 0

Public API docs

Public

Anonymous purchase path

No

Machine-readable pricing

Not published

Last refreshed

2026-05-09

Pricing intelligenceInsights extracted from www.bolddesk.com/pricing
Pricing model

Tier-based subscription

Agent-purchase verdict
Human-assisted
70/100 · v2.1
Canonical answer

BoldDesk pricing starts at $99/mo for the 5‑agent plan; free trial available; paid plans up to $999/mo. Billed monthly or annually with a discount.

Cheapest entry

Free trial (Free)

Actions
Open live pricing page
Verdict reflects Not Agent-Ready Yet status under rubric v2.0. Source observed at https://www.bolddesk.com/pricing.
Agent-friendly features2 of 7 present
Discovery files and protocols
Side-channel signals — informational, not part of the score. Each protocol is independent; adoption signals the publisher is thinking about agent buyers.

ai-pricing.json

agents.txt

llms.txt

sitemap.xml

MCP Server Card

Agent Skills

x402 / MPP

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CompanyAgentically Inc. (d/b/a xpay✦)1875 Mission St, Ste 103San Francisco, CA 94103, United Stateslegal@xpay.sh · privacy@xpay.sh
or ask your AI app
Company
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