Service Desk — agent-ready pricing benchmark
Public benchmark of service desk SaaS on how well their pricing pages support AI agent purchase. Each company scored on seven dimensions out of 100.
Jira Service Desk
79
/ 100Freshservice
75
/ 100ManageEngine ServiceDesk Plus
72
/ 100SolarWinds Service Desk
71
/ 100TOPdesk
68
/ 100Vivantio
63
/ 100CoSupport.ai
60
/ 100Tikit
60
/ 100Halo Service Desk
59
/ 100Suptask
57
/ 100Service Creatio
57
/ 100ALVAO Service Desk
57
/ 100HR365 Helpdesk
56
/ 100Scopedesk
56
/ 100spekco
52
/ 100ServicePRO
52
/ 100atSpoke
50
/ 100Vertask
50
/ 100BMC Helix ITSM
48
/ 100Mint Service Desk
47
/ 100HaloITSM
47
/ 100C2 ATOM
45
/ 100Centreon
41
/ 100Motadata ServiceOps
39
/ 100Deepser
38
/ 100TeamHeadquarters
38
/ 100Micro Focus Service Manager
36
/ 100IBM Control Desk
36
/ 100InvGate Service Desk
36
/ 100TechExcel ServiceWise
36
/ 100Rezolve.ai
32
/ 100ServiceNow IT Service Management
31
/ 100Back
31
/ 100Richdesk
30
/ 100Web+Center
28
/ 100GLPI
27
/ 100EV Service Manager
23
/ 100Incident IQ
23
/ 100Ivanti Neurons for ITSM (Ivanti Service Manager)
21
/ 100Alemba Service Manager
20
/ 100Hipporello
19
/ 100iSupport Software
19
/ 100Vorex
19
/ 100SunView ChangeGear
19
/ 100Wolken ServiceDesk
18
/ 100Nexoid ITSM
17
/ 100Symantec ServiceDesk
16
/ 100Electric
13
/ 100HappyFox Assist AI
12
/ 100Track-It
11
/ 100BackHQ
11
/ 100EcholoN
11
/ 100Serviceaide ChangeGear
11
/ 100HEINZELMANN Service.Desk
10
/ 100| # | Company | Score | Badge | Diagnostic | |
|---|---|---|---|---|---|
| 1 | Jira Service Deskatlassian.com | 79 / 100 | Agent-Ready Verified | Provide excellent service experiences to valuable clients for long term retention | |
| 2 | Freshservicefreshworks.com | 75 / 100 | Agent-Ready Verified | An IT project management software | |
| 3 | ManageEngine ServiceDesk Plusmanageengine.com | 72 / 100 | Agent-Ready Verified | Flexible software to empower IT help desk | |
| 4 | SolarWinds Service Desksolarwinds.com | 71 / 100 | Approaching Agent-Ready | An IT service management (ITSM) solution | |
| 5 | TOPdesktopdesk.com | 68 / 100 | Approaching Agent-Ready | A must-have software to make your customers happy | |
| 6 | Vivantiovivantio.com | 63 / 100 | Partially Agent-Ready | A compact software to deliver the best IT support | |
| 7 | CoSupport.aicosupport.ai | 60 / 100 | Partially Agent-Ready | Revolutionize customer support with CoSupport AI: Smarter, faster, and seamlessly integrated. | |
| 8 | Tikittikit.ai | 60 / 100 | Partially Agent-Ready | Seamless. Conversational. Ticketing built for Teams | |
| 9 | Halo Service Deskhaloservicedesk.com | 59 / 100 | Partially Agent-Ready | All in one service delivery solution for every business | |
| 10 | Suptasksuptask.com | 57 / 100 | Partially Agent-Ready | Team to Team Ticketing System On Slack | |
| 11 | Service Creatiocreatio.com | 57 / 100 | Partially Agent-Ready | Manage customer experience by delivering what they want | |
| 12 | ALVAO Service Deskalvao.com | 57 / 100 | Partially Agent-Ready | A powerful tool for internal services teams | |
| 13 | HR365 Helpdeskhr365.us | 56 / 100 | Partially Agent-Ready | Simple SharePoint Ticketing System | |
| 14 | Scopedeskscopedesk.com | 56 / 100 | Partially Agent-Ready | Help Desk Software as a Service | |
| 15 | spekcospekco.com | 52 / 100 | Not Agent-Ready Yet | One platform. Your tickets, your POS, your online store, your customers. | |
| 16 | ServicePROservicepro.solutions | 52 / 100 | Not Agent-Ready Yet | Manage your workflow and scale ROI seamlessly | |
| 17 | atSpokeatspoke.com | 50 / 100 | Not Agent-Ready Yet | The number 1 Identity Platform for you is here | |
| 18 | Vertaskvertask.com | 50 / 100 | Not Agent-Ready Yet | Manage business-related documentation and resolve customers problems faster | |
| 19 | BMC Helix ITSMbmc.com | 48 / 100 | Not Agent-Ready Yet | Transform ITSM principles into more useful services that your business needs | |
| 20 | Mint Service Deskmintsd.com | 47 / 100 | Not Agent-Ready Yet | Regulate service desk and asset management facilities within a unified portal | |
| 21 | HaloITSMhaloitsm.com | 47 / 100 | Not Agent-Ready Yet | Better Customer Experiences with IT Services | |
| 22 | C2 ATOMc2enterprise.com | 45 / 100 | Not Agent-Ready Yet | A compact service desk software to perform flexible operations | |
| 23 | Centreoncentreon.com | 41 / 100 | Not Agent-Ready Yet | Monitor complex IT structures, facilitating great business | |
| 24 | Motadata ServiceOpsmotadata.com | 39 / 100 | Not Agent-Ready Yet | IT Service Desk Software | |
| 25 | Deepserdeepser.com | 38 / 100 | Not Agent-Ready Yet | Simplify, Streamline, Succeed | |
| 26 | TeamHeadquartersentry.com | 38 / 100 | Not Agent-Ready Yet | A fully integrated project and help desk management solution with responsive UX | |
| 27 | Micro Focus Service Managermicrofocus.com | 36 / 100 | Not Agent-Ready Yet | Service desk solution powered with machine learning and analytics | |
| 28 | IBM Control Deskibm.com | 36 / 100 | Not Agent-Ready Yet | Manage your business with the best service desk features | |
| 29 | InvGate Service Deskinvgate.com | 36 / 100 | Not Agent-Ready Yet | Get ITSM, help desk and ticketing solutions in one place | |
| 30 | TechExcel ServiceWisetechexcel.com | 36 / 100 | Not Agent-Ready Yet | Service Desk Ticketing System | |
| 31 | Rezolve.airezolve.ai | 32 / 100 | Not Agent-Ready Yet | Service in advance workplace automation | |
| 32 | ServiceNow IT Service Managementservicenow.com | 31 / 100 | Not Agent-Ready Yet | Automate, innovate, and elevate the IT operations | |
| 33 | Backbackhq.com | 31 / 100 | Not Agent-Ready Yet | Managing Internal Operations Made Simple | |
| 34 | Richdeskrichmondsys.com | 30 / 100 | Not Agent-Ready Yet | Asset management and customer service software | |
| 35 | Web+Centerinet-sciences.com | 28 / 100 | Not Agent-Ready Yet | Web based helpdesk software | |
| 36 | GLPIglpi-project.org | 27 / 100 | Not Agent-Ready Yet | Open source service management software | |
| 37 | EV Service Managereasyvista.com | 23 / 100 | Not Agent-Ready Yet | An intuitive IT service management portal for your everchanging business needs | |
| 38 | Incident IQincidentiq.com | 23 / 100 | Not Agent-Ready Yet | For K-12 asset management and service solution | |
| 39 | 21 / 100 | Not Agent-Ready Yet | Improve your IT service delivery | ||
| 40 | Alemba Service Manageralemba.com | 20 / 100 | Not Agent-Ready Yet | IT Service Management tool | |
| 41 | Hipporellohipporello.com | 19 / 100 | Not Agent-Ready Yet | Service Desk Tool For Trello | |
| 42 | iSupport Softwareisupport.com | 19 / 100 | Not Agent-Ready Yet | IT help desk and customer service solutions | |
| 43 | Vorexkaseya.com | 19 / 100 | Not Agent-Ready Yet | Your one place to manage IT services tickets and requests | |
| 44 | SunView ChangeGearsunviewsoftware.com | 19 / 100 | Not Agent-Ready Yet | Deliver personalized and smart IT services | |
| 45 | Wolken ServiceDeskwolkensoftware.com | 18 / 100 | Not Agent-Ready Yet | From Case-Centric to Customer Centric | |
| 46 | Nexoid ITSMnexoid.com | 17 / 100 | Not Agent-Ready Yet | Level up your IT Today | |
| 47 | Symantec ServiceDeskbroadcom.com | 16 / 100 | Not Agent-Ready Yet | An accurate service desk solution to manage your every workflow | |
| 48 | Electricelectric.ai | 13 / 100 | Not Agent-Ready Yet | IT powers hybrid work | |
| 49 | HappyFox Assist AIhappyfox.com | 12 / 100 | Not Agent-Ready Yet | Powerful AI and Conversational Ticketing Software | |
| 50 | Track-Ittrackit.com | 11 / 100 | Not Agent-Ready Yet | More than just help desk software | |
| 51 | BackHQbackhq.com | 11 / 100 | Not Agent-Ready Yet | One Stop Shop for Employee Needs | |
| 52 | EcholoNecholon.de | 11 / 100 | Not Agent-Ready Yet | Holistic Service Management Software | |
| 53 | Serviceaide ChangeGearserviceaide.com | 11 / 100 | Not Agent-Ready Yet | Award Winning IT Service Management Software | |
| 54 | HEINZELMANN Service.Deskfair-computer.de | 10 / 100 | Not Agent-Ready Yet | Powerful full-service management software |