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Desk365 logo

Desk365

Approaching Agent-Ready
Agent-Ready SaaS Index · desk365.io · scored 2026-05-09 · rubric v2.0
Score 62 / 100
Help Desk
Free tier
Self-serve checkout
Public API

Desk365 scores 62/100 on xpay's Agent-Ready Index v2: partial pricing visibility; self-serve checkout is available; usage-based / per-token pricing is published.

See Desk365 pricing summaryLive pricing page
Pricing
Desk365 pricing
As of 2026-05-09 · www.desk365.io/pricing/
Standard
$12/user/mo
billed annually
Omni-channel Ticketing
Automation and Productivity
Custom Ticket Fields & Status
Custom Domain
Custom Roles
Plus
$22/user/mo
billed annually
All Standard features
Change/Approval Management
Load-Based Ticket Assignments
Time-Based Automations
Ticket Watchers
Premium
$32/user/mo
billed annually
All Plus features
Scheduled Ticket Creation
Custom Password Policies
Asset Management
Software Management
Score breakdown · rubric v2.0
How Desk365 scores on the agent-ready dimensions

Public pricing visibility

15 / 15

Self-serve checkout

15 / 15

Public API + docs

0 / 20

Usage-based / metered pricing

20 / 20

Free entry path

0 / 7

No sales call required

7 / 7

Card / wallet / x402 payment

5 / 6

Machine-readable bonus (MCP / OpenAPI)

0 / 10

Total
62 / 100
Effective pricing
What it actually costs at typical scale
1 agent, annual billing
$12/mo
· 1 agent· billed annually
Confidence: high
Agent purchase verdict
Can an autonomous agent transact here?
Agent-ready
LLM score: 65/100

Can create account

Yes

Can enter payment method

Yes

Can upgrade plan

Yes

Can buy more usage

Yes

Can cancel online

Yes

Payment methods

card

Human approval recommended

No

Pricing transparency

full

Purchase motion

self_serve

Demo required

No

Quote required

No

Annual commit required

Yes

Auto-renewal mentioned

No

Cancellation policy visible

No

Refund policy visible

No

Minimum term

12 months

Invoice payment available

No

Purchase orders supported

No

MSA required

No

DPA available

No

Security review required

No

Trial

21 days (no card)

Annual discount

25% off

Enterprise signals
Trust & compliance

Certifications

HIPAA

SSO / SAML

Unknown

RBAC

Unknown

Audit logs

Unknown

Competitive intel
Positioning & ecosystem
Headline

“AI-powered helpdesk at an unbelievable price”

Buyer persona

smb
mid market
enterprise

Integrations mentioned
Microsoft Teams
Microsoft Entra ID
Value claims
no hidden costs
lock-in price
Agent purchase simulation
Six-step check: can an agent actually buy from Desk365?
✓

Discover price

✓

Select a plan

✗

Pay per task

✓

Avoid a sales call

◐

API docs without auth

✗

Estimate cost upfront

Analysis
Pros and cons for AI agents
Observational summary written by xpay from the signals captured on 2026-05-06. Not a review of the product — only of its current pricing posture for agent buyers.
✓ For an AI agent
  • Pricing is publicly visible on an indexable page — agents can read tiers without scraping past auth.
  • Every advertised tier is self-serve; no tier requires scheduling a call.
  • A free tier exists, lowering the bar for an agent builder to prototype before committing budget.
◐ Opportunities for the provider
  • No per-unit price was advertised, so an agent has no way to estimate the cost of a single task.
  • API documentation is gated or absent; an agent cannot inspect the integration surface without authentication.
  • PPU requires account creation and an issued API key; a fully unauthenticated agent purchase is not yet supported.
  • No /.well-known/ai-pricing.json or equivalent machine-readable pricing manifest is published — agents must rely on HTML scraping.
One-line fix
How Desk365 could lift its score

Expose an anonymous-purchase path (no account required) for the smallest paid tier — even a $1 PAYG entry.

pricing_visible

true

headline_phrasing

AI-powered helpdesk at an unbelievable price — START YOUR 21-DAY FREE TRIAL TODAY

tier_count

0

lowest_paid_entry_usd

null

free_tier

true

free_tier_terms

null

per_unit_price

$50/1,000 credits to continue powering your AI agents as usage grows

annual_required

true

self_serve_paid_tiers

1

sales_only_tiers

0

public_api_docs_url

https://www.desk365.io/glossary/api/

api_docs_auth_walled

false

ai_pricing_json_present

false

agents_txt_present

false

anonymous_purchase_path

false

per_unit_classification

{"unit_class":"other","confidence":"medium","agent_task_price_forecastable":"yes","rejected_reason":null,"evidence_text":"$50/1,000 credits to continue powering your AI agents as usage grows"}

usage_headline_present

false

custom_tier_present

true

agent_friendly

{"ai_pricing_json":false,"agents_txt":false,"llms_txt":false,"sitemap_xml":true,"mcp_server_card":false,"agent_skills_index":false,"x402_supported":false}

View raw extracted page text →
Page heading: AI-powered helpdesk at an unbelievable price
CTAs (40): Features · Solutions · Microsoft Teams · Pricing · Resources · Book a Demo · Free Trial · Monthly · Yearly · START YOUR FREE TRIAL · View detailed feature comparison · GET STARTED
Price tokens (13): $ 12 /agent · $ 22 /agent · $ 32 /agent · $0 · $50 · $50 · $220 · $230 · $590 · $1 · $12 · $22
Features Solutions Microsoft Teams Pricing Resources Book a Demo Free Trial START YOUR 21-DAY FREE TRIAL TODAY Custom Heading AI-powered helpdesk at an unbelievable price From emerging startups to established enterprises, Desk365 offers the features you need—no hidden costs, no surprises. Monthly Yearly Save up to 25% with yearly plans USD ▾ USD EUR GBP AUD STANDARD $ 12 /agent/month billed annually START YOUR FREE TRIAL Book a Demo Omni-channel Ticketing Email Easily manage and track customer tickets directly from your email inbox. Microsoft Teams Manage tickets seamlessly without leaving Microsoft Teams. Support Portal Access all your tickets, track their progress, and easily find solutions by browsing the knowledge base. Web Form, Web Widget Make it easy for users to submit tickets or find help right from your website. Automation and Productivity Workflow Automation Save time by automating repetitivetasks and ticket workflows. SLA Reminders & Escalations Stay on top of deadlines with reminders and automaticescalations for overdue tickets. Canned Responses Create a library of templated responses Customizations Custom Ticket Fields & Status Collect relevant details and keep track of your tickets with custom fields and custom statuses Custom Ticket Forms Tailor ticket submission forms to suit your team's needs. Custom Domain Host your support portal on your own domain for a professional touch. Custom Roles Assign roles and permissions that align with your team's structure. Cu…
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Are you Desk365? Something off in this listing?
Agent-Ready Spec
Desk365
Approaching Agent-Ready

62

/ 100 (rubric v2.0)
Category

Help Desk

Pricing model

AI-powered helpdesk at an unbelievable price — START YOUR 21-DAY FREE TRIAL TODAY

Tier count

0

Free tier

Yes

Lowest paid entry

Sales-led

Per-unit price

$50/1,000 credits to continue powering your AI agents as usage grows

Self-serve / sales-only tiers

1 / 0

Public API docs

Public

Anonymous purchase path

No

Machine-readable pricing

Not published

Last refreshed

2026-05-09

Pricing intelligenceInsights extracted from www.desk365.io/pricing/
Pricing model

Tier-based subscription

Agent-purchase verdict
Agent-ready
65/100 · v2.1
Canonical answer

Desk365 pricing starts at $12/agent/mo for the Standard plan; free trial available; paid plans up to $32/agent/mo. Billed annually.

Cheapest entry

Standard plan ($12)

Actions
Open live pricing page
Verdict reflects Approaching Agent-Ready status under rubric v2.0. Source observed at https://www.desk365.io/pricing/.
Agent-friendly features1 of 7 present
Discovery files and protocols
Side-channel signals — informational, not part of the score. Each protocol is independent; adoption signals the publisher is thinking about agent buyers.

ai-pricing.json

agents.txt

llms.txt

sitemap.xml

MCP Server Card

Agent Skills

x402 / MPP

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CompanyAgentically Inc. (d/b/a xpay✦)1875 Mission St, Ste 103San Francisco, CA 94103, United Stateslegal@xpay.sh · privacy@xpay.sh
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