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  7. Freshsurvey

Freshsurvey logo

Freshsurvey

Not Agent-Ready Yet
Agent-Ready SaaS Index · freshworks.com · scored 2026-05-06 · rubric v1.1
Score 41 / 100
Survey User Feedback
Free tier
Self-serve checkout

Freshsurvey publishes a pricing page with 3 discoverable plan tier(s). No per-unit price was found on the page; an agent has no direct way to estimate the cost of a single task. Self-serve signup exists alongside a sales-led / custom tier. No public API documentation URL was discovered. A free or freemium tier is offered.

See Freshsurvey pricing summaryLive pricing page
Pricing snapshot
Pricing summary
As of 2026-05-06 · derived from www.freshworks.com/survey/
Free

$0

No card
Tier 2

Higher volume

Snapshot rendered from xpay's extracted pricing signals. The full tier list lives on the live page — see source link above.
Score breakdown · rubric v1.1
How Freshsurvey scores on the agent-ready dimensions

Public pricing

15 / 15

Usage-based / metered

0 / 25

Self-serve checkout

15 / 15

Public API

0 / 15

Low / no minimum

8 / 10

Unauth automated payment

3 / 10

Bonus (machine-readable pricing)On top of /100 base

0 / 5

Total
41 / 100
Agent purchase verdict
Can an autonomous agent transact here?
Sales-gated
LLM score: 0/100

Can create account

No

Can enter payment method

No

Can upgrade plan

No

Can buy more usage

No

Can cancel online

No

Payment methods

Unknown

Human approval recommended

Yes

Pricing transparency

contact_only

Purchase motion

sales_led

Demo required

Yes

Quote required

Yes

Annual commit required

Unknown

Auto-renewal mentioned

No

Cancellation policy visible

No

Refund policy visible

No

Invoice payment available

Unknown

Purchase orders supported

Unknown

MSA required

Unknown

DPA available

Unknown

Security review required

Unknown

Trial

Available, no card

Competitive intel
Positioning & ecosystem
Headline

“Unified Service Operations for the AI era”

Buyer persona

enterprise
mid market
smb

Agent purchase simulation
Six-step check: can an agent actually buy from Freshsurvey?
✓

Discover price

◐

Select a plan

✗

Pay per task

✗

Avoid a sales call

✗

API docs without auth

✗

Estimate cost upfront

Analysis
Pros and cons for AI agents
Observational summary written by xpay from the signals captured on 2026-05-06. Not a review of the product — only of its current pricing posture for agent buyers.
✓ For an AI agent
  • Pricing is publicly visible on an indexable page — agents can read tiers without scraping past auth.
  • A free tier exists, lowering the bar for an agent builder to prototype before committing budget.
◐ Opportunities for the provider
  • No per-unit price was advertised, so an agent has no way to estimate the cost of a single task.
  • All advertised tiers route to a sales contact form; an agent cannot complete a purchase autonomously.
  • API documentation is gated or absent; an agent cannot inspect the integration surface without authentication.
  • PPU requires account creation and an issued API key; a fully unauthenticated agent purchase is not yet supported.
  • No /.well-known/ai-pricing.json or equivalent machine-readable pricing manifest is published — agents must rely on HTML scraping.
One-line fix
How Freshsurvey could lift its score

Add a per-unit price (e.g. $X / 1K calls) to the pricing page so an agent can compute its own cost before committing.

pricing_visible

true

headline_phrasing

Unified Service Operations for the AI era — From deflecting tickets to accelerating incident resolution and uncovering root causes, Freddy AI is embedded across service workflows to reduce effort, cut MTTR, and deliver measurable impact.

tier_count

3

lowest_paid_entry_usd

null

free_tier

true

free_tier_terms

null

per_unit_price

null

annual_required

false

self_serve_paid_tiers

2

sales_only_tiers

0

public_api_docs_url

null

api_docs_auth_walled

null

ai_pricing_json_present

false

agents_txt_present

false

anonymous_purchase_path

false

per_unit_classification

null

usage_headline_present

false

custom_tier_present

true

agent_friendly

{"ai_pricing_json":false,"agents_txt":false,"llms_txt":true,"sitemap_xml":false,"mcp_server_card":false,"agent_skills_index":false,"x402_supported":false}

View raw extracted page text →
Page heading: Unified Service Operations for the AI era
CTAs (40): Skip to main content · Anthropic’s Bryan McCann to speak at Refresh 2026 | Register · Contact Sales · Login · Pricing · Demo · Try it free · Products · Resources · Book a demo · IT and Employee Service · Customer Service
Skip to main contentAnthropic’s Bryan McCann to speak at Refresh 2026 | RegisterEnglishContact SalesLoginSkip to main contentProductsAIResourcesPricingDemoTry it freeProductsAIResourcesDemoPricingLanguagesContact SalesLoginTry it freeNEWRefresh Virtual Summit 2026Unified Service Operations for the AI eraFreshworks provides powerful, AI-enabled service software to deliver scalable employee and customer experiences.Try it freeBook a demoTrusted by 74,000+ businesses worldwideFreshserviceUnified IT management platform for IT, engineering, and business teamsIT and Employee ServiceCustomer ServiceFor ITIT Service ManagementMove from reactive support to proactive service with AI-enabled ITSM that's easy to set up and built to scale as you grow.Learn moreTry it freeFor Business TeamsEnterprise Service ManagementScale employee service for HR, Finance, Legal, and other business teams with AI-powered workflows and private workspaces for secure, governed operations.Learn moreTry it freeFor IT OpsIT Asset ManagementGain full visibility across IT infrastructure and prevent outages with AI that connects alerts, assets, and incidents.Learn moreTry it freeFor EngineersModern Incident ManagementMinimize downtime and improve service reliability with AI-powered incident response workflows built for engineering teams.Learn moreContact us AI that's embedded in your workflows From deflecting tickets to accelerating incident resolution and uncovering root causes, Freddy AI is embedded across servic…
You work at Freshsurvey?
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Get the breakdown of every signal we measured, the one-line fix, and how your peers in Survey User Feedback stack up.

Evaluating Freshsurvey?
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Are you Freshsurvey? Something off in this listing?
Agent-Ready Spec
Freshsurvey
Not Agent-Ready Yet

41

/ 100 (rubric v1.1)
Category

Survey User Feedback

Pricing model

Not advertised

Tier count

3

Free tier

Yes

Lowest paid entry

Sales-led

Self-serve / sales-only tiers

2 / 0

Public API docs

Auth-walled

Anonymous purchase path

No

Machine-readable pricing

Not published

Last refreshed

2026-05-06

Pricing intelligenceInsights extracted from www.freshworks.com/survey/
Pricing model

Sales-led pricing

Agent-purchase verdict
Sales-gated
0/100 · v2.1
Cheapest entry

Try it free

Actions
Open live pricing page
Verdict reflects Not Agent-Ready Yet status under rubric v1.1. Source observed at https://www.freshworks.com/survey/.
Agent-friendly features1 of 7 present
Discovery files and protocols
Side-channel signals — informational, not part of the score. Each protocol is independent; adoption signals the publisher is thinking about agent buyers.

ai-pricing.json

agents.txt

llms.txt

sitemap.xml

MCP Server Card

Agent Skills

x402 / MPP

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CompanyAgentically Inc. (d/b/a xpay✦)1875 Mission St, Ste 103San Francisco, CA 94103, United Stateslegal@xpay.sh · privacy@xpay.sh
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