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Front logo

Front

Approaching Agent-Ready
Agent-Ready SaaS Index · frontapp.com · scored 2026-05-09 · rubric v2.0
Score 60 / 100
Help Desk
Self-serve checkout
Public API

Front scores 60/100 on xpay's Agent-Ready Index v2: partial pricing visibility; self-serve checkout is available; usage-based / per-token pricing is published.

See Front pricing summaryLive pricing page
Pricing
Front pricing
As of 2026-05-09 · front.com/pricing
Billed annually only — no monthly option
Starter
$25/user/mo
or $25/user/mo billed annually
Shared inbox and ticketing
AI Topics and up to 10 automation rules
Basic analytics
No-code public knowledge base
Professional
$65/user/mo
or $65/user/mo billed annually
Omnichannel (email, SMS, social, WhatsApp)
Macros and up to 20 automation rules
Advanced analytics
Multiple workspaces, SSO, SCIM
Enterprise
$105/user/mo
or $105/user/mo billed annually
Smart rules and unlimited macros
Multi‑language knowledge base
Custom roles and permissions
AI Copilot, QA, and CSAT included
Score breakdown · rubric v2.0
How Front scores on the agent-ready dimensions

Public pricing visibility

13 / 15

Self-serve checkout

15 / 15

Public API + docs

0 / 20

Usage-based / metered pricing

20 / 20

Free entry path

0 / 7

No sales call required

7 / 7

Card / wallet / x402 payment

5 / 6

Machine-readable bonus (MCP / OpenAPI)

0 / 10

Total
60 / 100
Effective pricing
What it actually costs at typical scale
5 seats on Starter plan
$125/mo
· 5 seats at $25 per seat per month· Billed annually
Confidence: high
Agent purchase verdict
Can an autonomous agent transact here?
Agent-ready
LLM score: 95/100

Can create account

Yes

Can enter payment method

Yes

Can upgrade plan

Yes

Can buy more usage

No

Can cancel online

Yes

Payment methods

card

Human approval recommended

No

Pricing transparency

full

Purchase motion

self_serve

Demo required

No

Quote required

No

Annual commit required

Yes

Auto-renewal mentioned

No

Cancellation policy visible

No

Refund policy visible

No

Minimum term

12 months

Invoice payment available

No

Purchase orders supported

No

MSA required

No

DPA available

No

Security review required

No

Trial

Available, no card

Annual discount

24% off

Enterprise signals
Trust & compliance

SSO / SAML

Yes

RBAC

Unknown

Audit logs

Unknown

Competitive intel
Positioning & ecosystem
Headline

“All-in-one support platform”

Buyer persona

smb
mid market
enterprise
developer

Agent purchase simulation
Six-step check: can an agent actually buy from Front?
✓

Discover price

✓

Select a plan

✗

Pay per task

✓

Avoid a sales call

◐

API docs without auth

✗

Estimate cost upfront

Analysis
Pros and cons for AI agents
Observational summary written by xpay from the signals captured on 2026-05-06. Not a review of the product — only of its current pricing posture for agent buyers.
✓ For an AI agent
  • Pricing is publicly visible on an indexable page — agents can read tiers without scraping past auth.
  • Every advertised tier is self-serve; no tier requires scheduling a call.
◐ Opportunities for the provider
  • No per-unit price was advertised, so an agent has no way to estimate the cost of a single task.
  • API documentation is gated or absent; an agent cannot inspect the integration surface without authentication.
  • PPU requires account creation and an issued API key; a fully unauthenticated agent purchase is not yet supported.
  • No /.well-known/ai-pricing.json or equivalent machine-readable pricing manifest is published — agents must rely on HTML scraping.
One-line fix
How Front could lift its score

Add a per-unit price (e.g. $X / 1K calls) to the pricing page so an agent can compute its own cost before committing.

pricing_visible

true

headline_phrasing

Front Pricing and Plans | Front — All-in-one support platform

tier_count

1

lowest_paid_entry_usd

25

free_tier

false

free_tier_terms

null

per_unit_price

null

annual_required

false

self_serve_paid_tiers

1

sales_only_tiers

0

public_api_docs_url

https://front.com/product/integrate-with-customer-service-apps-front

api_docs_auth_walled

false

ai_pricing_json_present

false

agents_txt_present

false

anonymous_purchase_path

false

per_unit_classification

null

usage_headline_present

false

custom_tier_present

true

agent_friendly

{"ai_pricing_json":false,"agents_txt":false,"llms_txt":true,"sitemap_xml":true,"mcp_server_card":false,"agent_skills_index":false,"x402_supported":false}

View raw extracted page text →
CTAs (40): New research: B2B teams spend 3 hours coordinating for every 1 hour solving. The · Product · Solutions · Resources · Pricing · Sign in · Request a demo · Try for free · Front Overview · Product Tour · What's New · Customer Service
Price tokens (10): $25/seat · $65/seat · $105/seat · $20 / seat · $20 / seat · $10 / seat · $25 / seat · $200 per · $25 · $12
New research: B2B teams spend 3 hours coordinating for every 1 hour solving. The invisible cost in customer operations. Read the reportProductSolutionsResourcesPricingSign inRequest a demoTry for freeFront OverviewProduct TourWhat's NewUse CasesCustomer ServiceAll-in-one support platformEmail ManagementCollaborative shared inboxesClient CommunicationPersonalized service at scaleAI PlatformFront AI OverviewAI for the hard stuffAutopilotBeyond happy-path automationCopilotAI help that actually gets complexitySmart QAQA minus the blind spotsSmart CSATCSAT without the liesMore FeaturesOmnichannelAll the channels, zero chaosTicketingComplexity in, clarity outLive chatChat people don’t hateKnowledge baseStop answering déjà vuIntegrations & APIEscape from tab hellIndustriesTechnologyFinancial ServicesLogisticsManufacturingProfessional ServicesTravelTeamsCustomer SupportOperationsInbound SalesAccount ManagementSuccessUsing FrontAcademyCommunityHelp CenterDeveloper PortalExploreBlogIntegrationsGuides & WebinarsSecurityCustomer StoriesDownload AppFront's Support ReportChannel PartnershipsSee how Autopilot and Copilot handle what other AI tools can’t.Pricing plansBuild the best CXPlans for startups, enterprises, and everything in between.Billed AnnuallySave 24%Starter$25/seat/mo, up to 10 seatsEssential capabilities to get started with single-channel supportKey features includeShared inbox and ticketing AI Topics and up to 10 automation rulesBasic analyticsNo-code public knowledge baseAI…
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Are you Front? Something off in this listing?
Agent-Ready Spec
Front
Approaching Agent-Ready

60

/ 100 (rubric v2.0)
Category

Help Desk

Pricing model

Front Pricing and Plans | Front — All-in-one support platform

Tier count

1

Free tier

No

Lowest paid entry

$25/mo

Self-serve / sales-only tiers

1 / 0

Public API docs

Public

Anonymous purchase path

No

Machine-readable pricing

Not published

Last refreshed

2026-05-09

Pricing intelligenceInsights extracted from front.com/pricing
Pricing model

Annual-only tier subscription

Agent-purchase verdict
Agent-ready
95/100 · v2.1
Canonical answer

Front pricing starts at $25/seat/mo for the Starter plan; paid plans up to $105/seat/mo. Billed annually with a 24% discount.

Cheapest entry

Starter plan trial (Try for Free)

Actions
Open live pricing page
Verdict reflects Approaching Agent-Ready status under rubric v2.0. Source observed at https://front.com/pricing.
Agent-friendly features2 of 7 present
Discovery files and protocols
Side-channel signals — informational, not part of the score. Each protocol is independent; adoption signals the publisher is thinking about agent buyers.

ai-pricing.json

agents.txt

llms.txt

sitemap.xml

MCP Server Card

Agent Skills

x402 / MPP

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CompanyAgentically Inc. (d/b/a xpay✦)1875 Mission St, Ste 103San Francisco, CA 94103, United Stateslegal@xpay.sh · privacy@xpay.sh
or ask your AI app
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