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HESK logo

HESK

Not Agent-Ready Yet
Agent-Ready SaaS Index · hesk.com · scored 2026-05-09 · rubric v2.0
Score 42 / 100
Help Desk

HESK scores 42/100 on xpay's Agent-Ready Index v2: partial pricing visibility; self-serve checkout is available.

See HESK pricing summaryLive pricing page
Pricing
HESK pricing
As of 2026-05-09 · www.hesk.com/remote-help-desk.php
Hesk Cloud
$2999/mo
flat
10 Support Agents
10 GB file upload space
Unlimited Support Tickets
Statistics module
90-day money-back guarantee
Hesk Cloud Pro
$4999/mo
flat
50 Support Agents
50 GB file upload space
Escalate module
Survey module
Recurring tickets
Hesk Cloud MAX
$9999/mo
flat
200 Support Agents
200 GB file upload space
Escalate module
Survey module
Recurring tickets
Score breakdown · rubric v2.0
How HESK scores on the agent-ready dimensions

Public pricing visibility

15 / 15

Self-serve checkout

15 / 15

Public API + docs

0 / 20

Usage-based / metered pricing

0 / 20

Free entry path

0 / 7

No sales call required

7 / 7

Card / wallet / x402 payment

5 / 6

Machine-readable bonus (MCP / OpenAPI)

0 / 10

Total
42 / 100
Effective pricing
What it actually costs at typical scale
10 agents, annual billing
$24.92/mo
· annual billing (pay $299 per year)· no additional usage fees
Confidence: high
Agent purchase verdict
Can an autonomous agent transact here?
Human-assisted
LLM score: 60/100

Can create account

Yes

Can enter payment method

Yes

Can upgrade plan

Yes

Can buy more usage

No

Can cancel online

Yes

Payment methods

card

Human approval recommended

No

Pricing transparency

full

Purchase motion

self_serve

Demo required

No

Quote required

No

Annual commit required

No

Auto-renewal mentioned

Yes

Cancellation policy visible

Yes

Refund policy visible

Yes

Invoice payment available

Unknown

Purchase orders supported

Unknown

MSA required

Unknown

DPA available

Unknown

Security review required

Unknown

Enterprise signals
Trust & compliance

SSO / SAML

Unknown

RBAC

Unknown

Audit logs

Unknown

Data residency

US
EU
AU

Competitive intel
Positioning & ecosystem
Headline

“Hosted Help Desk Software”

Buyer persona

smb
mid market
enterprise
developer

Value claims
90‑day money‑back guarantee
Agent purchase simulation
Six-step check: can an agent actually buy from HESK?
✓

Discover price

◐

Select a plan

✗

Pay per task

✓

Avoid a sales call

✗

API docs without auth

✗

Estimate cost upfront

Analysis
Pros and cons for AI agents
Observational summary written by xpay from the signals captured on 2026-05-06. Not a review of the product — only of its current pricing posture for agent buyers.
✓ For an AI agent
  • Pricing is publicly visible on an indexable page — agents can read tiers without scraping past auth.
  • Every advertised tier is self-serve; no tier requires scheduling a call.
◐ Opportunities for the provider
  • No per-unit price was advertised, so an agent has no way to estimate the cost of a single task.
  • API documentation is gated or absent; an agent cannot inspect the integration surface without authentication.
  • No /.well-known/ai-pricing.json or equivalent machine-readable pricing manifest is published — agents must rely on HTML scraping.
One-line fix
How HESK could lift its score

Add a per-unit price (e.g. $X / 1K calls) to the pricing page so an agent can compute its own cost before committing.

pricing_visible

true

headline_phrasing

Hosted Help Desk Software — A remotely-hosted SaaS help desk solution for those who want a hassle-free help desk

tier_count

2

lowest_paid_entry_usd

2999

free_tier

false

free_tier_terms

null

per_unit_price

null

annual_required

false

self_serve_paid_tiers

0

sales_only_tiers

1

public_api_docs_url

null

api_docs_auth_walled

null

ai_pricing_json_present

false

agents_txt_present

false

anonymous_purchase_path

false

per_unit_classification

null

usage_headline_present

false

custom_tier_present

true

agent_friendly

{"ai_pricing_json":false,"agents_txt":false,"llms_txt":false,"sitemap_xml":false,"mcp_server_card":false,"agent_skills_index":false,"x402_supported":false}

View raw extracted page text →
Page heading: Hosted Help Desk Software
CTAs (23): Home · Demo · Download · Language Packs · Styles · Downloads · Download Hesk · Buy Now · Cloud · How to Install · Knowledgebase · About Us
Price tokens (9): $2999 / month · $299 / year · $60 · $4999 / month · $499 / year · $100 · $9999 / month · $999 / year · $200
Home Demo Download Language Packs Styles Downloads Download Hesk Language Packs Styles Buy Now Cloud How to Install Knowledgebase About Us Contact Us Help How to Install Knowledgebase About Us Contact Us Hosted Help Desk Software A remotely-hosted SaaS help desk solution for those who want a hassle-free help desk Your help desk up and running instantly. No software to install, everything is set up for you in the cloud. Hesk Cloud Help desk and knowledgebase with detailed performance insight. 10 Support Agents 10 GB file upload space Unlimited Support Tickets Statistics module 90-day money-back guarantee US, EU or AU datacenter Instant Setup $2999 / month $299 / year (save $60) Choose Your Username » POPULAR Hesk Cloud Pro Advanced modules and automation for improving your processes. 50 Support Agents 50 GB file upload space Escalate module Survey module Recurring tickets Branding removal Everything from Hesk Cloud $4999 / month $499 / year (save $100) Choose Your Username » Hesk Cloud MAX Everything Hesk has to offer with plenty of storage for large teams. 200 Support Agents 200 GB file upload space Escalate module Survey module Recurring tickets Branding removal Everything from Pro $9999 / month $999 / year (save $200) Choose Your Username » Free daily backups All remote help desk accounts are backed up daily to off-site backup servers for free. Month-to-month contract No obligations, cancel at any time. Prepay yearly to get a large discount. 100% money-back guarantee A 90-d…
You work at HESK?
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Get the breakdown of every signal we measured, the one-line fix, and how your peers in Help Desk stack up.

Evaluating HESK?
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Are you HESK? Something off in this listing?
Agent-Ready Spec
HESK
Not Agent-Ready Yet

42

/ 100 (rubric v2.0)
Category

Help Desk

Pricing model

Hosted Help Desk Software — A remotely-hosted SaaS help desk solution for those who want a hassle-free help desk

Tier count

2

Free tier

No

Lowest paid entry

$2999/mo

Self-serve / sales-only tiers

0 / 1

Public API docs

Auth-walled

Anonymous purchase path

No

Machine-readable pricing

Not published

Last refreshed

2026-05-09

Pricing intelligenceInsights extracted from www.hesk.com/remote-help-desk.php
Pricing model

Tier-based subscription

Agent-purchase verdict
Human-assisted
60/100 · v2.1
Canonical answer

HESK pricing starts at $2999/mo for the Hesk Cloud plan; no free plan; paid plans up to $9999/mo for the Hesk Cloud MAX plan. Billed monthly or annually.

Cheapest entry

Hesk Cloud (annual) ($299)

Actions
Open live pricing page
Verdict reflects Not Agent-Ready Yet status under rubric v2.0. Source observed at https://www.hesk.com/remote-help-desk.php.
Agent-friendly features0 of 7 present
Discovery files and protocols
Side-channel signals — informational, not part of the score. Each protocol is independent; adoption signals the publisher is thinking about agent buyers.

ai-pricing.json

agents.txt

llms.txt

sitemap.xml

MCP Server Card

Agent Skills

x402 / MPP

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CompanyAgentically Inc. (d/b/a xpay✦)1875 Mission St, Ste 103San Francisco, CA 94103, United Stateslegal@xpay.sh · privacy@xpay.sh
or ask your AI app
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