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Incident.io logo

Incident.io

Partially Agent-Ready
Agent-Ready SaaS Index · incident.io · scored 2026-05-09 · rubric v2.0
Score 56 / 100
Incident Management
Self-serve checkout
Public API

Incident.io scores 56/100 on xpay's Agent-Ready Index v2: partial pricing visibility; self-serve checkout is available; API access is partial; a free entry path exists.

See Incident.io pricing summaryLive pricing page
Pricing
Incident.io — 2 products
As of 2026-05-09 · incident.io/pricing
Basic
Free
Single team on‑call
Slack or Microsoft Teams integration
Status page
Essential incident automation
Team
$19/user/mo
or $15/user/mo billed annually
Multi‑team on‑call
Alert routing & grouping
Beautiful status page
Supercharged AI and automation
On‑call + $10 per user / month
Pro
$25/user/mo
All Team features
Advanced insights
Customizable post‑incident processes
Private incidents and policies
On‑call + $20 per user / month
Enterprise
Sales
Contact sales
All Pro features
Designated customer success manager
Advanced access control
Multiple environments
Enterprise‑grade security
Score breakdown · rubric v2.0
How Incident.io scores on the agent-ready dimensions

Public pricing visibility

15 / 15

Self-serve checkout

15 / 15

Public API + docs

2 / 20

Usage-based / metered pricing

0 / 20

Free entry path

7 / 7

No sales call required

7 / 7

Card / wallet / x402 payment

5 / 6

Machine-readable bonus (MCP / OpenAPI)

5 / 10

Total
56 / 100
Effective pricing
What it actually costs at typical scale
5 users, Team plan, monthly billing
$95/mo
· $19 per user per month
Confidence: high
5 users, Team plan, annual billing (discounted)
$75/mo
· $15 per user per month (annual)
Confidence: high
Agent purchase verdict
Can an autonomous agent transact here?
Agent-ready
LLM score: 80/100

Can create account

Yes

Can enter payment method

Yes

Can upgrade plan

Yes

Can buy more usage

No

Can cancel online

Yes

Payment methods

card

Human approval recommended

No

Pricing transparency

full

Purchase motion

self_serve

Demo required

No

Quote required

No

Annual commit required

Unknown

Auto-renewal mentioned

No

Cancellation policy visible

No

Refund policy visible

No

Invoice payment available

No

Purchase orders supported

No

MSA required

No

DPA available

No

Security review required

No

Annual discount

21% off

API readiness
API & developer surface

API-first product

No

Sandbox present

No

Webhooks

Yes

MCP mentioned

Yes

Enterprise signals
Trust & compliance

Certifications

SOC2
HIPAA

SSO / SAML

Yes

RBAC

Yes

Audit logs

Yes

Competitive intel
Positioning & ecosystem
Headline

“Cheaper than downtime”

Buyer persona

smb
enterprise

Integrations mentioned
Slack
Microsoft Teams
Value claims
Cheaper than downtime
Agent purchase simulation
Six-step check: can an agent actually buy from Incident.io?
✓

Discover price

✓

Select a plan

✗

Pay per task

✓

Avoid a sales call

✗

API docs without auth

✗

Estimate cost upfront

Analysis
Pros and cons for AI agents
Observational summary written by xpay from the signals captured on 2026-05-06. Not a review of the product — only of its current pricing posture for agent buyers.
✓ For an AI agent
  • Pricing is publicly visible on an indexable page — agents can read tiers without scraping past auth.
  • Every advertised tier is self-serve; no tier requires scheduling a call.
◐ Opportunities for the provider
  • No per-unit price was advertised, so an agent has no way to estimate the cost of a single task.
  • API documentation is gated or absent; an agent cannot inspect the integration surface without authentication.
  • PPU requires account creation and an issued API key; a fully unauthenticated agent purchase is not yet supported.
  • No /.well-known/ai-pricing.json or equivalent machine-readable pricing manifest is published — agents must rely on HTML scraping.
One-line fix
How Incident.io could lift its score

Add a per-unit price (e.g. $X / 1K calls) to the pricing page so an agent can compute its own cost before committing.

pricing_visible

true

headline_phrasing

Cheaper than downtime — On-call, off the table | Join us in SF on May 13

tier_count

0

lowest_paid_entry_usd

15

free_tier

false

free_tier_terms

null

per_unit_price

null

annual_required

false

self_serve_paid_tiers

1

sales_only_tiers

0

public_api_docs_url

https://docs.incident.io/

api_docs_auth_walled

false

ai_pricing_json_present

false

agents_txt_present

false

anonymous_purchase_path

false

per_unit_classification

null

usage_headline_present

false

custom_tier_present

true

agent_friendly

{"ai_pricing_json":false,"agents_txt":false,"llms_txt":true,"sitemap_xml":true,"mcp_server_card":false,"agent_skills_index":false,"x402_supported":false}

View raw extracted page text →
Page heading: Cheaper than downtime
CTAs (40): On-call, off the table | Join us in SF on May 13 · incident.io · Download .PNG logos · Download .SVG logos · Download Brand Guidelines · Visit brand center · Products · Solutions · Resources · Customers · Pricing · Careers
Price tokens (7): $19 · $19 · $15Per user · $10 per user · $25Per user · $20 per user · $20Per user
On-call, off the table | Join us in SF on May 13incident.ioBrand AssetsDownload .PNG logosDownload .SVG logosDownload Brand GuidelinesVisit brand centerProductsSolutionsResourcesCustomersPricingCareersOpen main menuProductsSolutionsResourcesCustomersPricingCareersGet a demoLoginincident.ioBrand AssetsDownload .PNG logosDownload .SVG logosDownload Brand GuidelinesVisit brand centerProductsSolutionsResourcesCustomersPricingCareersGet a demoLoginOpen main menuCheaper than downtimeWhether you’re a startup, global enterprise, or somewhere in between, incident.io is designed to save you time and money.BasicFreeForeverEverything you need to get started with incident managementSlack or Microsoft Teams native incident responseSingle team on-callA beautiful status pageEssential incident automationAvailable onSlackTeamsGet started with BasicTeamAnnual discount$19$19$15Per user / monthFor Incident ResponseAll-in-one incident management for smaller teamsSlack or Microsoft Teams native incident responseMulti-team on-call and alertingA beautiful status pageSupercharged AI and automationOn-call+ $10 per user / monthAvailable onSlackTeamsGet started with TeamPro$25Per user / monthFor Incident ResponsePowerful end-to-end incident management for growing teamsEverything from Team, plus:Advanced insightsCustomizable post-incident processesPrivate incidents and policiesOn-call+ $20 per user / monthAvailable onSlackTeamsTalk to an expertEnterpriseLet's talkOur team will put together a custom propos…
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Agent-Ready Spec
Incident.io
Partially Agent-Ready

56

/ 100 (rubric v2.0)
Category

Incident Management

Pricing model

Cheaper than downtime — On-call, off the table | Join us in SF on May 13

Tier count

0

Free tier

No

Lowest paid entry

$15/mo

Self-serve / sales-only tiers

1 / 0

Public API docs

Public

Anonymous purchase path

No

Machine-readable pricing

Not published

Last refreshed

2026-05-09

Pricing intelligenceInsights extracted from incident.io/pricing
Pricing model

Tier-based subscription

Agent-purchase verdict
Agent-ready
80/100 · v2.1
Canonical answer

Incident.io pricing starts at $0/mo for the Basic free plan; paid plans start at $19/mo per user for the Team plan (annual discount $15/mo), $25/mo per user for the Pro plan, and custom pricing for Enterprise. Billed monthly or annually.

Cheapest entry

Free plan (Free)

Actions
Open live pricing page
Verdict reflects Partially Agent-Ready status under rubric v2.0. Source observed at https://incident.io/pricing.
Agent-friendly features2 of 7 present
Discovery files and protocols
Side-channel signals — informational, not part of the score. Each protocol is independent; adoption signals the publisher is thinking about agent buyers.

ai-pricing.json

agents.txt

llms.txt

sitemap.xml

MCP Server Card

Agent Skills

x402 / MPP

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CompanyAgentically Inc. (d/b/a xpay✦)1875 Mission St, Ste 103San Francisco, CA 94103, United Stateslegal@xpay.sh · privacy@xpay.sh
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