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Supportbench logo

Supportbench

Not Agent-Ready Yet
Agent-Ready SaaS Index · supportbench.com · scored 2026-05-09 · rubric v2.0
Score 42 / 100
Help Desk
Free tier
Public API

Supportbench scores 42/100 on xpay's Agent-Ready Index v2: partial pricing visibility; self-serve checkout is available.

See Supportbench pricing summaryLive pricing page
Pricing
Supportbench pricing
As of 2026-05-09 · www.supportbench.com/all-inclusive-pricing/
Professional
$40/user/mo
or $32/user/mo billed annually
Ticketing System
Email, Chat, AI Bot, APIs
Intelligent Support AI
Knowledge Base
Self‑Service Portal
Enterprise
$125/user/mo
or $100/user/mo billed annually
Sandbox
White Labeling
Advanced Permission
Enterprise API
Unlimited Custom Roles
Score breakdown · rubric v2.0
How Supportbench scores on the agent-ready dimensions

Public pricing visibility

15 / 15

Self-serve checkout

15 / 15

Public API + docs

0 / 20

Usage-based / metered pricing

0 / 20

Free entry path

0 / 7

No sales call required

7 / 7

Card / wallet / x402 payment

5 / 6

Machine-readable bonus (MCP / OpenAPI)

0 / 10

Total
42 / 100
Effective pricing
What it actually costs at typical scale
10 agents on Professional plan (annual billing)
$320/mo
· 10 agents· annual per‑month rate $32
Confidence: high
Agent purchase verdict
Can an autonomous agent transact here?
Human-assisted
LLM score: 55/100

Can create account

Yes

Can enter payment method

Yes

Can upgrade plan

Yes

Can buy more usage

Yes

Can cancel online

Yes

Payment methods

card

Human approval recommended

No

Pricing transparency

full

Purchase motion

self_serve

Demo required

No

Quote required

No

Annual commit required

Yes

Auto-renewal mentioned

No

Cancellation policy visible

No

Refund policy visible

No

Minimum term

12 months

Invoice payment available

Unknown

Purchase orders supported

Unknown

MSA required

Unknown

DPA available

Unknown

Security review required

Unknown

Annual discount

20% off

Enterprise signals
Trust & compliance

SSO / SAML

Yes

RBAC

Yes

Audit logs

Unknown

Competitive intel
Positioning & ecosystem
Headline

“Transparent and Affordable Pricing For All Sizes of Support Teams”

Buyer persona

smb
mid market
enterprise

Agent purchase simulation
Six-step check: can an agent actually buy from Supportbench?
✓

Discover price

✓

Select a plan

✗

Pay per task

✓

Avoid a sales call

◐

API docs without auth

✗

Estimate cost upfront

Analysis
Pros and cons for AI agents
Observational summary written by xpay from the signals captured on 2026-05-06. Not a review of the product — only of its current pricing posture for agent buyers.
✓ For an AI agent
  • Pricing is publicly visible on an indexable page — agents can read tiers without scraping past auth.
  • Every advertised tier is self-serve; no tier requires scheduling a call.
  • A free tier exists, lowering the bar for an agent builder to prototype before committing budget.
◐ Opportunities for the provider
  • No per-unit price was advertised, so an agent has no way to estimate the cost of a single task.
  • API documentation is gated or absent; an agent cannot inspect the integration surface without authentication.
  • No /.well-known/ai-pricing.json or equivalent machine-readable pricing manifest is published — agents must rely on HTML scraping.
  • The pricing URL did not render numeric tier data on the scoring date — possibly a router or sales-led landing page.
One-line fix
How Supportbench could lift its score

Add a per-unit price (e.g. $X / 1K calls) to the pricing page so an agent can compute its own cost before committing.

pricing_visible

false

headline_phrasing

Transparent and Affordable Pricing For All Sizes of Support Teams — What is Supportbench?

tier_count

0

lowest_paid_entry_usd

null

free_tier

true

free_tier_terms

null

per_unit_price

null

annual_required

true

self_serve_paid_tiers

0

sales_only_tiers

1

public_api_docs_url

https://www.supportbench.com/api-limits-throttling-what-to-ask-helpdesk-vendor/

api_docs_auth_walled

false

ai_pricing_json_present

false

agents_txt_present

false

anonymous_purchase_path

false

per_unit_classification

null

usage_headline_present

false

custom_tier_present

true

agent_friendly

{"ai_pricing_json":false,"agents_txt":false,"llms_txt":true,"sitemap_xml":true,"mcp_server_card":false,"agent_skills_index":false,"x402_supported":false}

View raw extracted page text →
Page heading: Transparent and Affordable Pricing For All Sizes of Support Teams
CTAs (40): Skip to content · Products · Close Products Open Products · Platform OverviewTransform customer support with Supportbench’s versatile platfo · AI Customer SupportRevolutionize B2B support with our AI solutions. Enhance effi · Watch A Demo!See how Supportbench can help your business by watching an in actio · Customer ManagementStreamline customer interactions across all channels with our · Ticket ManagementCentralize your customer support with our Ticket Management sys · Workflow AutomationElevate your support with Supportbench’s Workflow Automation. · Native IntegrationsIntegrate effortlessly with Supportbench’s native solutions, · Knowledge BaseStreamline customer support with our Knowledge Base, offering easy · Analytics & InsightsDiscover data-driven insights with real-time dashboards, AI
Price tokens (6): $40 per Agent · $32 per Agent · $125 per Agent · $100 per Agent · $2.50 · $150
Skip to content Products Close Products Open Products What is Supportbench? Platform OverviewTransform customer support with Supportbench’s versatile platform. Customize effortlessly for any need, enhancing efficiency and client satisfaction. AI Customer SupportRevolutionize B2B support with our AI solutions. Enhance efficiency, understand emotions, and personalize customer interactions effortlessly. Watch A Demo!See how Supportbench can help your business by watching an in action demo. Core Advantages Customer ManagementStreamline customer interactions across all channels with our dynamic Customer Management platform, ensuring exceptional experiences. Ticket ManagementCentralize your customer support with our Ticket Management system, offering a comprehensive solution for all client interactions and queries. Workflow AutomationElevate your support with Supportbench’s Workflow Automation. Streamline tasks, enhance team coordination, and boost efficiency seamlessly. Native IntegrationsIntegrate effortlessly with Supportbench’s native solutions, unifying CRM, sales, and support for streamlined cross-platform customer service. Knowledge BaseStreamline customer support with our Knowledge Base, offering easy-to-find answers and empowering self-service solutions for every user. Analytics & InsightsDiscover data-driven insights with real-time dashboards, AI analysis, and custom reports to elevate your business strategy and operations. Solutions Close Solutions Open Solutions Industr…
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Are you Supportbench? Something off in this listing?
Agent-Ready Spec
Supportbench
Not Agent-Ready Yet

42

/ 100 (rubric v2.0)
Category

Help Desk

Pricing model

Transparent and Affordable Pricing For All Sizes of Support Teams — What is Supportbench?

Tier count

0

Free tier

Yes

Lowest paid entry

Sales-led

Self-serve / sales-only tiers

0 / 1

Public API docs

Public

Anonymous purchase path

No

Machine-readable pricing

Not published

Last refreshed

2026-05-09

Pricing intelligenceInsights extracted from www.supportbench.com/all-inclusive-pricing/
Pricing model

Tier-based subscription

Agent-purchase verdict
Human-assisted
55/100 · v2.1
Canonical answer

Supportbench pricing starts at $32 per agent per month for the Professional plan on an annual billing; a free trial is available; paid plans go up to $125 per agent per month for the Enterprise plan; billed monthly or annually.

Cheapest entry

Start Trial Professional (Free)

Actions
Open live pricing page
Verdict reflects Not Agent-Ready Yet status under rubric v2.0. Source observed at https://www.supportbench.com/all-inclusive-pricing/.
Agent-friendly features2 of 7 present
Discovery files and protocols
Side-channel signals — informational, not part of the score. Each protocol is independent; adoption signals the publisher is thinking about agent buyers.

ai-pricing.json

agents.txt

llms.txt

sitemap.xml

MCP Server Card

Agent Skills

x402 / MPP

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CompanyAgentically Inc. (d/b/a xpay✦)1875 Mission St, Ste 103San Francisco, CA 94103, United Stateslegal@xpay.sh · privacy@xpay.sh
or ask your AI app
Company
About xpayAgency PartnersGitHubDiscordllms.txt
DevelopersDocumentationAPI ReferenceSDKs & LibrariesQuickstart GuideOpenAPI Spec
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