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Userback logo

Userback

Partially Agent-Ready
Agent-Ready SaaS Index · userback.io · scored 2026-05-09 · rubric v2.0
Score 51 / 100
Bug Tracking
Free tier
Self-serve checkout

Userback scores 51/100 on xpay's Agent-Ready Index v2: partial pricing visibility; self-serve checkout is available; API access is partial; a free entry path exists.

See Userback pricing summaryLive pricing page
Pricing
Userback pricing
As of 2026-05-09 · www.userback.io/pricing/
Free
Free
Collect unlimited feedback
2 seats
7‑day feedback availability
Team
$9/user/mo
or $7/user/mo billed annually
Unlimited feedback availability
All Free features
Optional Feature Portal add‑on
Business
$19/user/mo
or $15/user/mo billed annually
25 feedback projects
AI Feedback & Insights
Automation tools
Developer tools
Business Plus
$29/user/mo
or $23/user/mo billed annually
Unlimited projects
Mobile SDK
Advanced privacy controls
Custom branding
Priority support
Score breakdown · rubric v2.0
How Userback scores on the agent-ready dimensions

Public pricing visibility

15 / 15

Self-serve checkout

15 / 15

Public API + docs

2 / 20

Usage-based / metered pricing

0 / 20

Free entry path

7 / 7

No sales call required

7 / 7

Card / wallet / x402 payment

5 / 6

Machine-readable bonus (MCP / OpenAPI)

0 / 10

Total
51 / 100
Effective pricing
What it actually costs at typical scale
1 seat on Team plan (annual billing)
$7/mo
· Team plan billed annually· 1 seat
Confidence: high
5 seats on Business plan (annual billing)
$75/mo
· Business plan billed annually· 5 seats
Confidence: high
1 seat on Business Plus plan (monthly billing)
$29/mo
· Business Plus plan billed monthly· 1 seat
Confidence: high
Agent purchase verdict
Can an autonomous agent transact here?
Agent-ready
LLM score: 75/100

Can create account

Yes

Can enter payment method

Yes

Can upgrade plan

Yes

Can buy more usage

No

Can cancel online

Yes

Payment methods

card

Human approval recommended

No

Pricing transparency

full

Purchase motion

self_serve

Demo required

No

Quote required

No

Annual commit required

Unknown

Auto-renewal mentioned

No

Cancellation policy visible

No

Refund policy visible

No

Invoice payment available

No

Purchase orders supported

No

MSA required

No

DPA available

No

Security review required

No

Trial

Available, no card

API readiness
API & developer surface

API-first product

No

Sandbox present

No

Webhooks

Yes

MCP mentioned

No

Enterprise signals
Trust & compliance

SSO / SAML

Yes

RBAC

Unknown

Audit logs

Unknown

Competitive intel
Positioning & ecosystem
Headline

“Simple pricing, unbeatable value”

Buyer persona

smb
mid market
enterprise

Integrations mentioned
Jira
ClickUp
Zapier
Intercom
Zendesk
Agent purchase simulation
Six-step check: can an agent actually buy from Userback?
✓

Discover price

✓

Select a plan

✗

Pay per task

✓

Avoid a sales call

◐

API docs without auth

✗

Estimate cost upfront

Analysis
Pros and cons for AI agents
Observational summary written by xpay from the signals captured on 2026-05-06. Not a review of the product — only of its current pricing posture for agent buyers.
✓ For an AI agent
  • Pricing is publicly visible on an indexable page — agents can read tiers without scraping past auth.
  • Every advertised tier is self-serve; no tier requires scheduling a call.
  • A free tier exists, lowering the bar for an agent builder to prototype before committing budget.
◐ Opportunities for the provider
  • No per-unit price was advertised, so an agent has no way to estimate the cost of a single task.
  • API documentation is gated or absent; an agent cannot inspect the integration surface without authentication.
  • PPU requires account creation and an issued API key; a fully unauthenticated agent purchase is not yet supported.
  • No /.well-known/ai-pricing.json or equivalent machine-readable pricing manifest is published — agents must rely on HTML scraping.
One-line fix
How Userback could lift its score

Add a per-unit price (e.g. $X / 1K calls) to the pricing page so an agent can compute its own cost before committing.

pricing_visible

true

headline_phrasing

Simple pricing, unbeatable value — 🚀 Introducing MCP — connect Userback to Cursor, Claude Code, and any AI tool. Learn more →

tier_count

3

lowest_paid_entry_usd

7

free_tier

true

free_tier_terms

null

per_unit_price

null

annual_required

true

self_serve_paid_tiers

2

sales_only_tiers

0

public_api_docs_url

null

api_docs_auth_walled

null

ai_pricing_json_present

false

agents_txt_present

false

anonymous_purchase_path

false

per_unit_classification

null

usage_headline_present

false

custom_tier_present

true

agent_friendly

{"ai_pricing_json":false,"agents_txt":false,"llms_txt":true,"sitemap_xml":true,"mcp_server_card":false,"agent_skills_index":false,"x402_supported":false}

View raw extracted page text →
Page heading: Simple pricing, unbeatable value
CTAs (40): Skip to main content · Learn more → · Platform · Integrations · Resources · Pricing · Login · Book a Demo · Get Started Free · Feedback Widget · User Surveys · Feature Portal
Price tokens (8): $ 7 per seat · $9 · $ 15 per seat · $19 · $ 23 per seat · $29 · $31 /mth · $39
Skip to main content 🚀 Introducing MCP — connect Userback to Cursor, Claude Code, and any AI tool. Learn more → Platform Integrations Resources Pricing Login Book a Demo Get Started Free Collect Feedback Widget User Surveys Feature Portal Browser Extension Understand Session Replay Screen Annotation Video Recording User Identification Act Feedback Management Integrations Public Roadmap Feedback Automation Feature Overview → Explore Integrations → MCP Integration → Book a Demo Templates Use Cases Actionable User Feedback Bug Reporting User Surveys & Ratings More Use Cases → Blog Templates Guides Podcasts Tours More Resources → Book a Demo Security "I absolutely love Userback! It's been a game-changer for how we collect feedback and interact with our users." More Customer Stories → Learn Userback Help Docs Company Platform Collect Feedback WidgetUser SurveysFeature PortalBrowser Extension Understand Session ReplayScreen AnnotationVideo RecordingUser Identification Act Feedback ManagementIntegrationsPublic RoadmapFeedback Automation View all features → Use Cases Actionable User Feedback Bug Reporting User Surveys & Ratings View all use cases → Learn Blog Guides Templates Podcasts Tours Customer Stories Help Docs More resources → Integrations Pricing Login Book a Demo Get Started Free Simple pricing, unbeatable value Free Forever For early-stage teams needing just the essentials. Free Free forever Free includes: Collect unlimited feedback Capture unlimited feedback with Userback…
You work at Userback?
Claim this scorecard & lift your score.

Get the breakdown of every signal we measured, the one-line fix, and how your peers in Bug Tracking stack up.

Evaluating Userback?
Compare the agent-ready picks in Bug Tracking.

If you're building or running an AI agent that needs to buy from this category, see who's scoring highest right now.

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Are you Userback? Something off in this listing?
Agent-Ready Spec
Userback
Partially Agent-Ready

51

/ 100 (rubric v2.0)
Category

Bug Tracking

Pricing model

Not advertised

Tier count

3

Free tier

Yes

Lowest paid entry

$7/mo

Self-serve / sales-only tiers

2 / 0

Public API docs

Auth-walled

Anonymous purchase path

No

Machine-readable pricing

Not published

Last refreshed

2026-05-09

Pricing intelligenceInsights extracted from www.userback.io/pricing/
Pricing model

Tier-based subscription

Agent-purchase verdict
Agent-ready
75/100 · v2.1
Canonical answer

Userback pricing starts at $0/mo for the Free plan; paid plans start at $7/mo per seat for the Team plan (billed annually) and go up to $23/mo per seat for the Business Plus plan (billed annually). Billed monthly or annually.

Cheapest entry

Free plan (Free)

Actions
Open live pricing page
Verdict reflects Partially Agent-Ready status under rubric v2.0. Source observed at https://www.userback.io/pricing/.
Agent-friendly features2 of 7 present
Discovery files and protocols
Side-channel signals — informational, not part of the score. Each protocol is independent; adoption signals the publisher is thinking about agent buyers.

ai-pricing.json

agents.txt

llms.txt

sitemap.xml

MCP Server Card

Agent Skills

x402 / MPP

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62
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CompanyAgentically Inc. (d/b/a xpay✦)1875 Mission St, Ste 103San Francisco, CA 94103, United Stateslegal@xpay.sh · privacy@xpay.sh
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