I wish I had checked Shopify reviews before purchasing. I didn't, and I am deeply regretting it now. We are a small business. ₹16,142 is not a small amount for us. We purchased the AiSensy Pro + Flow plan based on a specific verbal commitment that we would receive dedicated one-on-one onboarding support to set up our WhatsApp retention flows. That commitment was made repeatedly before payment. After payment, it disappeared completely. No CSM was assigned for nearly two months. Flows were never set up. Every support request was bounced between teams with no resolution. We raised a formal refund request. AiSensy conducted their own internal investigation and confirmed in writing on June 22 that the delay in CSM assignment and inconsistent support was on their side, and that they would proceed with the refund. That was 17 days ago. Since then, five written and verbal commitments have been made and missed. The case has passed through six different people each one either pointing to someone else or giving a deadline they don't keep. Messages have been deleted from WhatsApp during an active dispute. This is not a one-off bad experience. Read the other 1-star reviews here the pattern is identical. Aggressive follow-up before payment. Zero accountability after. If you are a small business, please avoid AiSensy. The money and time you will lose is not worth it.

One of the best platform for whatsapp marketing very easy to use , ihave worked with many platform but ai sensy dashboard is most convenient . totally recommend it . just one important feature is missing cod to prepaid conversion and dynamic product image , i hope we will have it soon .

We've been using AiSensy with our Shopify store for over 1.5 years, and it has become an essential part of our customer communication and marketing workflow. From day one, the WhatsApp order confirmation messages have helped us provide a better customer experience by keeping customers informed instantly after they place an order. One of the biggest benefits for us has been the abandoned checkout automation. It has helped us recover a significant number of lost sales through timely WhatsApp reminders. Compared to traditional email reminders, customer engagement and response rates have been much better on WhatsApp. We also regularly use AiSensy for marketing campaigns, product launches, and promotional offers. The platform makes it easy to reach customers directly, and we've seen strong engagement from our WhatsApp campaigns. The Shopify integration has been reliable, and setting up automations is straightforward even for non-technical users. After using AiSensy for more than 1.5 years, we can confidently say that it has delivered real value to our business. If you're looking for a reliable WhatsApp marketing and automation solution for Shopify, AiSensy is a great choice. Highly recommended.

This is very cost effective and user friendly whatsapp automation tool to automate your business. I have been using it from quite some time and i find it very useful in growing business and getting profitability. I recommend using it.

We have a very good experience with Aisensy . There integration with Shopify is very smooth . We use them for all customer interaction and our very satisfied . The our very open to new ideas and make an effort to work on them too

the best WhatsApp automation tool, no hidden charges, very useful for follow-up

certain messages disappear and are not visible. no way to transfer message history. poor customer support

Don't Spend Your Money on this worst application their are lot more application who serves far better from this with very cheaper price