Bad Customer
by Outlander
3.6
(10 reviews)
Best suited for stores working on operating cost and staff time.
Identify problem customers before you ship. Bad Customer helps you avoid shipping goods to customers who have a habit of charging back their purchases or make excessive refund requests. We say enough is enough. Bad Customer isn't like other anti-fraud tools. Most anti-fraud tools use algorithms to try to look for suspicious activity. We think the solution is much less complicated; we identify the "bad customers" by looking at their chargeback history with other sites. Bad Customer helps you avoid shipping goods to customers who have a habit of charging back their purchases or make excessive refund requests. We say enough is enough. Bad Customer isn't like other anti-fraud tools. Most anti-fraud tools use algorithms to try to look for suspicious activity. We think the solution is much less complicated; we identify the "bad customers" by looking at their chargeback history with other sites. more Identifies customers who have charged back on other sites. Flag orders to PO Boxes or when billing/shipping are in different states. Flag orders from customers who create multiple accounts.
Copy from the Shopify App Store listing, unedited.Fraud
Bottom line
operating cost and staff time
Free
27/100
Limited evidence · from 8 reviews
What it does
Identifies customers who have charged back on other sites.
Flag orders to PO Boxes or when billing/shipping are in different states.
Flag orders from customers who create multiple accounts.
There is no plan to choose
The listing shows this as free, with no paid tiers published — so there is no volume question to answer and nothing to size yourself against. Check the listing for in-app charges before you rely on that.
27
/ 100Limited evidence
Scored on 8 merchant reviews we hold for Bad Customer, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2021–2024 · 8 reviews read| 2021 | 4 reviews |
|---|---|
| 2022 | 1 reviews |
| 2023 | 1 reviews |
| 2024 | 2 reviews |
What merchants say
3.6
25%
of reviews get an answer33%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 10. Open one to read it in full, with the developer's reply where there is one.
Would be a great app if you could search emails or addresses after you input them. Our list is long and it's a pain to have to look through the whole thing to find one customer to see why they are blocked. Please add a search feature! Thanks for adding the feature so fast!
Exactly what I needed: I add a customer's email or address in the black list and I get notified by email when the customer makes an order! Great!
Remove a note from a customer's order for no reason. Idk if it was a glitch but because the app auto removed the customer's note even though they were not flagged and we ended up missing the note asking us to hold their order and ended up getting a chargeback from the customer cause we sell perishable products and the customer was not able to be there to receive their order and blamed us for not seeing their note which was removed by Bad Customer so we are now having to deal with a chargeback and probably are going to lose money on that order.... Been using it for months and haven't seen any value in it as the app also auto tags all the trigger tags even if only 1 trigger is activated which is not helpful... Its yet to identify a bad customer and prevent a person who is clearly a serial chargeback fraudster...
Great, simple app. Installed it a few days ago and has already saved me from fraudulent customers. Recommended :)
I used this app to help stop repeat offenders from being able to make purchases, loaded all the information required (address and zip) for every previous chargeback customer and in the 12 days it has been installed we have had 3 orders come in from previous chargeback customers go through without being tagged. Further more we have had new chargeback customers in that week and when you use this app to scan for bad customers it says this customer has no chargebacks or refunds. I can assure you this customer has $xxxx amount of money in chargebacks and 7 orders but the app reports 0. I reached out to their support 3 times and have not heard from them a single time in the 12 days.
I like that this app monitors for problem customers from multiple databases at the time the order is placed. By adding to my own blocked list, this app helps me keep track of customers I don't want to sell to (Multiple returns, too much drama, one-star review because of the post office, etc). The blocked list just reminds you. You can still process the order if you choose to. Excellent app with excellent support. Highly recommended.
Does what it says. Sneaky customer had a new email and billing address but the same ship-to address and was trying to rip us off again. This app caught it and tagged the order.
the block list I thought would block people from actually ordering but it doesn't. it just adds them to a list to show the orders placed by the flagged clients.
Bad Customer FAQ
Answered from this app's own listing and its full review record.
Best suited for stores working on operating cost and staff time.
The Shopify App Store lists this app as “Free”. It does not publish plain monthly prices we can compute against.
On our scorecard Bad Customer rates 27 out of 100 — limited evidence — read from 8 merchant reviews. The developer has published replies to 2 of 8 reviews. The score reflects what the review record shows, nothing more.
10 merchants have reviewed Bad Customer, averaging 3.6 out of 5. We hold the review history from 2021 to 2024, which is what the year-by-year chart on this page is built from.
At a glance
3.6 / 5 · 10 reviews
0
2 of 8 reviews
11 days
Free
March 19, 2021
2021 – 2024
Will AI shoppers find this store?
Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.
Run a free readiness checkInstead of Bad Customer
Same categories, by review volume.
