The app is great, yes, no question, but what puts BON on top is their customer service. We have only been using this app for about 2 months and they have been there every step of the way. From small issues to complex queries, the BON team has shown up quickly and efficiently. We've only scratched the surface of this apps capabilities and can't wait to dig in more, but again, what makes us want to keep digging and exploring is that we know the BON team will be there to help. Thanks BON!!

BON Loyalty is super easy to set up! We ran into a little hiccup with currency conversion display, but Kian, Dannie and Ame from their support team were so friendly and helped us sort everything out in no time. Couldn’t be more thankful — definitely a 5-star experience!

BON has been an incredible partner for our brand! They've worked closely with us to build the right rewards experience for our customers and have even helped with customizations when needed. The team is thoughtful, creative, and always willing to collaborate. They truly put themselves in our customers' shoes and help us find the best solution. A special shoutout to Maxxie, who has been an absolute all-star. She's incredibly responsive, proactive, and a genuine pleasure to work with. We feel very lucky to have her as our point of contact. If you're looking for a loyalty platform backed by a team that truly cares about your success, we can't recommend BON enough!

Bon Loyalty is one of those apps that leaves a lasting impression. I actually remembered it from about two years ago when I was researching loyalty apps for my Shopify store. I had to put my business on hold for a while, so when I recently came back to continue building my store, I was genuinely happy to find Bon Loyalty already waiting in my list of apps. One of the things I appreciate most is how customizable it is. The free plan includes plenty of useful features, which is incredibly valuable when you're just starting out. At the same time, the app offers excellent upgrade options that can grow alongside your business, making it a great long-term choice. The customer support has also been outstanding. Hazel, Hailey and Kian have been incredibly friendly, patient, and knowledgeable. They explain everything clearly and even include screenshots and pictures to make the process easy to follow. Overall, Bon Loyalty has been a wonderful experience so far. If you're looking for a loyalty program that's easy to use, flexible, and backed by a caring support team, this app is definitely worth considering. Thanks Hazel, Haley and Kian @ Bon Loyalty | From: Sharon @IntuiBox

The app and their customer service team has been wonderful. Above and beyond! Not only are they super responsive, they gave me tips for getting started and have helped me set up a custom reviews connection to a reviews app that they don't have a standard built-in earnings connection with. I first worked with Ame (who was great!), and even though when I logged in sometimes a different rep responded (likely due to time-zone differences), they were always up to date on my status and project and always professional, and were able to help me with what I needed. I highly recommend this app so far!

We had this app recommended to me as it works in well with Judge.me and Klaviyo. So far, it is pretty simple to work with and the Support team has been amazing, they have been available to us almost instantly each time we have used their Live Chat feature. Thank you to Hazel for her amazing help. Our only feature request is that custom CSS should be built into every pricing structure, not just the Growth plan as it should be easy for stores to have the fonts and styling to match their store as much as you can - whether you are a small business or a larger business. But their support is helping me now to work through getting this enabled for us, which we are super grateful for.

Bon Loyalty offers a competitive price for the number of features included, and their built-in translation functionality is a real advantage compared with many other apps in this category. Their chat support is also responsive and usually willing to help, which is appreciated. However, I am giving 3 stars for two main reasons. First, the app is not very intuitive to navigate. Many configuration settings are difficult to find, and the structure of the app can feel confusing. Support explained that this is partly because the app has many features, but in my view, if merchants cannot easily find or properly use those features, then the value of having so many features is reduced. Thankfully, their chat support can often help guide users through the app, but the app itself should be easier to understand and configure without needing support so often. Second, the support team does not always seem to have deep technical knowledge of the app or Shopify behavior, and this can lead to misleading answers. For example, we asked about the “Refer a Friend” landing page flow. After a user clicks the referral link and signs in, the app was sending them to Shopify’s default login page and leaving them there, instead of bringing them back to the referral page. This breaks the user journey and makes an important referral feature much less effective, because the customer can easily get lost and fail to complete the process. The initial answer from support was that this was due to Shopify’s technical limitations and that they could not control the authentication process. However, this was inaccurate. Shopify supports a simple return URL parameter that can bring the user back to the original page after login. We implemented this ourselves in around 30 minutes. After that, support acknowledged that their answer had been incomplete and said they would share it with their development team. Hopefully this will be corrected properly in the app. Overall, Bon Loyalty has strong potential, especially because of its pricing, feature set, and translation support. But the app needs a more intuitive interface, and the support team needs stronger technical knowledge, especially when merchants are relying on them for important customer-facing flows.

We just migrated our store from WooCommerce to Shopify and BON Loyalty has been one of the smoothest parts of the entire transition. The app itself is incredibly well thought out — earning rules, rewards, point redemption all just work out of the box, and the customization options are exactly what we needed without being overwhelming. But honestly the biggest standout has been the support. The entire team but specifically, Ame, has been amazing — quick to respond, patient with our questions, and clearly genuinely cares about making sure things work right for our business. The kind of support that makes you actually want to keep using the app long-term. For any Shopify merchant looking at loyalty programs — BON is the real deal, and you'll be in great hands with the team behind it. Highly recommend!