We have had Negate - Bot Protection for quite a while. We added the app originally to protect from Chinese bots that were creating a huge number of abandoned orders. Problem solved. Recently, we changed our website theme and then paused for a short period of time. When we came back, an influx of bots from Ashburn, VA, were skewing our traffic numbers. Kai was quick to respond and eliminate the bots. Great customer service beyond any other! If you want to protect your store from unwanted intruders, I highly recommend this app!

Our conversion numbers were taking a huge dive because of all of the China bot traffic. We installed Negate and saw them start being blocked right away but it was still only catching about half of them. I reached out to their customer service team and got a quick response from Kai who initiated a block on all China traffic and helped explain what was happening. Now we are on our way to clean analytics. Thank you Kai and Negate!

Negate has been incredibly helpful during a recent bot attack on our site. We were dealing with a large volume of traffic coming from overseas, and their platform made it easy to quickly identify and take action. What really stood out, though, was the level of support. Kai, the owner, has been extremely hands-on throughout the entire process — responsive, proactive, and genuinely invested in helping us resolve the issue. Communication was fast, clear, and solutions-focused at every step. Highly recommend Negate if you’re looking for both a strong tool and a team that truly shows up when it matters.

We were plagued by high numbers of bots , website cloning and card cycling. After adding Negate, our bot traffic is drastically reduced and analytics making more sense. Any concerns or questions were quickly answered by Taylor. Highly recommend!

So good so far.. we've only had It active a few days but so far it seems to be removing the bot traffic from china. Team have been helpful. Hopefully we can cover the cost over the long term.

I got this app specifically to block payment attempts from card testers. After installing it, I get an email stating this here: "Can Negate block payment attempts from card testers? Yes, please use our custom rules for checkout. These are not turned on by default. Be sure to read the documentation on how to turn it on for the first time. Note that an abandoned cart will still be made and it is advisable to pair custom rules for checkout with a shopify flow to then clean out the abandoned checkouts automatically." None of this is actually true. These abandoned cart bots use a URL which you as a merchant have no control over - you cannot even run any Javascript on this URL or choose what it does - hence the bot blocking apps in the app store offering zero protection against this. What makes me really mad about this, is that they claim they can. Furthermore I ran a comparison between the bot order attempts and their list and the bots show up as "human". And when I asked about help with this, they didn't even bother replying. deleted.

We suddenly had a flood of thousands of hits from Ashburn VA (amazon), just camping out. Installing this app shielded our site from this unwanted traffic ... which allowed us to get a clearer sense of traffic flow in light of tests and ongoing campaigns.

good