O Chargeback.io revelou-se uma ferramenta indispensável e uma verdadeira mais-valia para a minha loja no Shopify. Desde o primeiro dia, a plataforma destacou-se pela excelente combinação de alertas automáticos e prevenção proativa, permitindo-me identificar e antecipar potenciais estornos antes que se tornem um problema real. Esta capacidade de resposta não só me tem poupado imenso tempo de gestão, como também protegeu diretamente a minha taxa de chargebacks, evitando perdas financeiras avultadas e mantendo a minha conta totalmente segura de bloqueios ou suspensões de pagamentos. Além da eficácia do sistema de automação e reembolso, é impossível não destacar a excelência do suporte ao cliente: sempre prestável, rápido e incansável a orientar-me na resolução de qualquer questão. A configuração foi incrivelmente simples e intuitiva. Recomendo a 100% o Chargeback.io a qualquer lojista do Shopify que queira proteger o seu negócio com total tranquilidade. Classificação: 10/10

Chargeback.io has been a great addition to our Shopify store. The automatic alerts and auto-refund feature help prevent chargebacks before they happen, which has saved us time and protected our chargeback rate. Setup was simple, and it's reassuring knowing potential disputes are handled proactively instead of reacting after the fact. I'd definitely recommend it to any Shopify store looking to reduce chargebacks and keep their payment processor happy.

Chargeback.io is great for Shopify and it helps me catch the chargebacks before the land and i can deal with them it saved me tons of money that i would've losed due to limited payouts. 10/10

Customer Support is absolutely brilliant, any time they are always there to help and guide you to resolving the issue as promptly as possible. As a whole, Chargeback.io is also a brilliant platform to keep your chargeback rate below the threshold at which payments may be paused or stopped

Easy setup and exactly what I was looking for: pre-dispute alerts only. Got Ethoca live within a day, and the step-by-step onboarding made enrollment, billing descriptors and auto-refund simple to configure. The dashboard is clean, pricing is clear per alert, and I like that you only pay when an alert actually helps prevent a dispute. Support was responsive and helpful over chat when I had a question about currency settings. Good fit for a store that wants to keep its chargeback rate under control and protect its payment processing.

Brilliant app and service from Grace. Grace contacted me to make sure I was happy with the service and has been wonderful with explaining how this works, checking on chargeback alerts for the business and ensuring everything has been set up correctly. With 2026 showing a rise in fraudulent chargebacks we have found this app to be a must in protecting our business and payment account. We are very satisfied with the service and are very happy with our account manager Grace who's messages have been very supportive from set up to making sure everything is running correctly and our expectations are met. Would recommend this company/app and as we have other businesses about to launch, will also be installing the app for those too.

Overall good experience and easy onboarding. Love the layout of the dashboard but I ham having trouble understanding which orders refunds were sent for.

Chargeback.io is great for Shopify and prevents too many chargebacks piling up that would otherwise cause a payout reserve. I prefer to use it with a $100 threshold, anything above that I will submit a chargeback response. Its perfect for what I do.