Absolutely fantastic, this app does exactly what i need and is super clean, non clunky and gives my users a way better experience at checkout. As far as i can tell, there is no workaround to bypass the date picker like some apps have which is also great. Solves a lot of my problems and although i had a slight issue setting it up, the team were awesome and helped solve my issue incredibly fast.

The initial process was frustrating, I take some blame due to my lack of sleep. The Zapiet team reached out, set up a zoom meeting and Stefane walked me through everything! Great support. I look forward to being able to offer delivery to all my customers through Zapiet!

We needed help troubleshooting several complex issues with Zapiet's integration with our existing product line up and fulfillment operations and Zapiet's support team provided exceptional support. I want to call out Stephane specifically who went above and beyond, helping us resolve our problems no matter the complexity. He was patient in understanding what exactly we needed and exceptional with finding the exact solutions that would work for our set up. Cannot commend him enough. He was experienced, calm, friendly and helpful throughout the entire interaction. One of the best customer support experiences I've had.

It took a handful of attempts to troubleshoot but after a week or so Zapiet was able to help solve some custom coding issues. A few agents were definitely more experienced and eager to help than others but nonetheless, we are thankful for the support.

Absolutely love this app! There are a few rough edges that take some time to configure and get used to, but the support team makes all the difference. Sandy was incredibly helpful throughout the process; patient, knowledgeable, and genuinely willing to go above and beyond. Highly recommend!

Subscribed for the "free trial" but was charged a months fee, despite having cancelled before the free trial period was finished, and despite never actively using the service. Be cautious - "Zack" from the customer support email is a chatbot that will send you in circles unless you specifically ask to speak with a live agent. Edit: changed from 1 star to 4 stars. After successfully connecting with a real person, they resolved the issue almost immediately. I guess this is the new normal with chatbots & AI in the world. Same review stands - be cautious of the AI service aspect, and request a live agent as soon as you start any convo to save some time.

I've been a customer for over 3 years now. I've had wonderful help and service up to this point, but the last few days have left me frustrated. First, we discovered that our delivery dates suddenly were changed to include days we are closed. I fixed that issue. Next day - no one could place a same day order or an order the next day for delivery even though we confirmed that our settings were correct. No one on the team seemed to know why it happened. They did a reset and fixed that issue, but failed to check to make sure everything else was working. Yesterday we then discovered that the zip codes were not working for our radius of 20 miles. No one could place a delivery order. I reached out for help yesterday morning and kept checking back in - no response until 12:30 AM central US time. We went a second day with no orders. That issue was fixed but then our delivery rate was returned to zero. Why is it taking so long to get help? Why is the system going rouge? Why when one thing is fixed another problem is created? Mother's Day is coming up and I fear our trusted Zapiet app will not be there to support us. I'm not sure what is going on over at Zapiet but I am deeply concerned.

Great support team. We ran into a tricky issue with our theme where a custom script was interfering with pickup and delivery selections. The team quickly identified the exact cause and explained it clearly, then guided us to the correct fix. Really impressed with their technical knowledge and responsiveness. Highly recommend. Thank you, Genesis!