We have used this app for years flawlessly. Eventually, due to some automatic updates to our theme that occurred we had an issue. The support team fixed my issue quickly and we were back up and running. Thank you so much!

I rarely leave negative reviews, but after months of using this app, I feel it's important to share my experience for other small business owners. I purchased this app hoping it would reduce manual work and make order management easier. Unfortunately, it has had the opposite effect. (Not a lie) Every single time I open my website for a launch, I run into critical issues. Order details in the dashboard appear incorrectly or inconsistently, and the maximum order limit frequently fails to work, allowing customers to place more orders than my business can realistically fulfil. As a small business, these problems have a real impact. Every time an issue occurs, I have to close my website, spend hours investigating the problem, respond to worried customers, and manually fix orders instead of focusing on and running my business. Support has always told me that the issue has been fixed, but in my experience it either returns during the next launch or a new problem appears instead. I've lost count of how many times this cycle has repeated. The most disappointing part is that I invested in this app to save time and reduce stress. Instead, it has created more work, more customer service, and more uncertainty. If you're considering this app because you want to automate your operations and make your business easier to manage, I would strongly advise thinking twice. Reliability is essential for order management, and unfortunately, that has not been my experience. I genuinely wanted this app to work, but it has ended up costing me far more time and effort than it has ever saved. ---------------------------------------------------------------_ Thank you for your response. I'd like to clarify a couple of points for accuracy. While your team usually replied to my support requests quickly, the actual resolution of critical issues often took half a day or longer. For a small business running limited preorder launches, that meant closing my website, manually managing orders, and spending significant time on customer service. I would also like to clarify that we never had a 1-on-1 call to discuss my experience, despite your response stating otherwise. All of our communication took place through support messages. My review is based solely on my experience using the app. The recurring issues with order limits and order details repeatedly disrupted my launches, even after I was told they had been fixed. Regardless of whether the cause was Bird, Shopify, or the integration between the two, the impact on my business was the same. I genuinely wanted the app to succeed because its features matched my business needs. Unfortunately, the repeated operational issues meant it created more work rather than reducing it, which is why I cannot recommend it to other small businesses that rely on reliable preorder management. added - Friday 13th June 2026

So far I have only used this app for my customers to schedule their deliveries, but I like it and it is easy for them to use, too. I have reached out to customer support a couple of times and they are very responsive, always fix the problem, and even explain why the issue is happening. I really appreciate that!

Comme d habitude c'était parfait : réactif et fonctionnel. merci

I really like the flexibility the app offers. I had a little trouble setting it up, but the app support was fantastic and we got it fixed quickly!

Bird Pickup & Delivery is highly customizable & works well - Support is FANTASTIC - Thank You So Much!

Very efficient and professonal to solve problem for customer! Highly recommended!!

The app works great for the most part. Some aspects of how it interacts with Shop Pay and Shopify Rates can be confusing and tricky but the support team is excellent and very responsive.