Customer.guru Net Promoter NPS
by Customer.guru
4.6
(54 reviews)
Best suited for merchants wanting to measure customer satisfaction and collect feedback through NPS surveys.
Track segmented customer satisfaction with Net Promoter Score-based surveys See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions. See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions. more Installation takes 30 seconds Radically more survey responses thanks to smart follow-ups Embed testimonials and reviews
Copy from the Shopify App Store listing, unedited.Analytics
Top line
conversion rate and average order value
From $50/mo
free plan available · 4 tiers
24/100
Limited evidence · from 54 reviews
What it does
Installation takes 30 seconds
Radically more survey responses thanks to smart follow-ups
Embed testimonials and reviews
What each step up actually buys you
This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.
Free
Free
survey up-to 5 users per month
Hobbyist
$50/month
survey up-to 1,000 users per month
Small Business
$150/month
survey up-to 5,000 users per month
Advanced
$250/month
survey up-to 10,000 users per month
designed for Shopify PLUS
Pricing
Free
$50/month
$150/month
$250/month
24
/ 100Limited evidence
Scored on 54 merchant reviews we hold for Customer.guru Net Promoter NPS, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2016–2021 · 54 reviews read| 2016 | 1 reviews |
|---|---|
| 2017 | 25 reviews |
| 2018 | 13 reviews |
| 2019 | 5 reviews |
| 2020 | 9 reviews |
| 2021 | 1 reviews |
What merchants say
4.6
2%
of reviews get an answer17%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 54. Open one to read it in full, with the developer's reply where there is one.
Customer guru NPS gives a good general over view of customer satisfaction. It would be helpful if we were able to follow up on the feedback and ask "why do you feel this way" which would give deeper insight.
Straightforward, good UX. Would recommend to others, I especially liked the simplicity of the analytics. Y
Easy to configure. Working in less than 5 min. Great app for improving customer experience in our online store.
easy to install and use. Would be awesome to be able to archive scores rather than deleting them. nice dashboard feature
Great app that's easy to set up and super smart in its execution. The automated emails it sends are well designed and easy to use.
Awesome app! Would like to see it integrated with Facebook & Google reviews and be able to embed a slider of those reviews. Thanks!
Super fast results. I was barely questioning the pricing plan two minutes into installation when i received about 10 reviews instantly.
Good app. You will get tons of reviews because of this! I had about 12 in my first week of using! Most reviews may be brief but atleast its something!
Customer.guru Net Promoter NPS FAQ
Answered from this app's own listing and its full review record.
Best suited for merchants wanting to measure customer satisfaction and collect feedback through NPS surveys.
There is a free plan, paid plans start at $50/month, and run to $250/month across 4 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
Customer.guru Net Promoter NPS's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.
On our scorecard Customer.guru Net Promoter NPS rates 24 out of 100 — limited evidence — read from 54 merchant reviews. The developer has published replies to 1 of 54 reviews. The score reflects what the review record shows, nothing more.
54 merchants have reviewed Customer.guru Net Promoter NPS, averaging 4.6 out of 5. We hold the review history from 2016 to 2021, which is what the year-by-year chart on this page is built from.
At a glance
4.6 / 5 · 54 reviews
0
1 of 54 reviews
2 months
Free plan available
August 31, 2016
2016 – 2021
Will AI shoppers find this store?
Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.
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