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  1. xpay

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  4. Lucky Orange Heatmaps & Replay

Lucky Orange Heatmaps & Replay

by Lucky Orange LLC

4.7

(804 reviews)

64/100 · SolidFree plan available
Best suited for stores getting 100 to 10,000 pageviews monthly who want heatmaps and session replays to understand customer behavior.

Probably not for you if your store exceeds 10,000 pageviews a month.

Confidently optimize your store. Use visual analytics & checkout tracking to make smarter decisions. See how shoppers move through your store and uncover what’s driving or blocking sales. Watch visitor Sessions to spot friction and use Heatmaps to see what captures attention. Track checkout events like “Product Viewed,” “Added to Cart,” and “Checkout Started” to find where buyers drop off. Collect feedback with Surveys and Use Discovery, Lucky Orange’s AI assistant, to understand your data whether it’s sudden performance shifts or what’s blocking conversions & instantly get actionable insights. See how shoppers move through your store and uncover what’s driving or blocking sales. Watch visitor Sessions to spot friction and use Heatmaps to see what captures attention. Track checkout events like “Product Viewed,” “Added to Cart,” and “Checkout Started” to find where buyers drop off. Collect feedback with Surveys and Use Discovery, Lucky Orange’s AI assistant, to understand your data whether it’s sudden performance shifts or what’s blocking conversions & instantly get actionable insights. more Session Recording & Heatmaps – Understand visitor behavior with visual analytics Surveys – Ask visitors questions to to uncover barriers and motivations Checkout Tracking & Analytics – Track key events & pinpoint friction in checkout Discovery – Ask questions and get AI-powered answers from your site’s data Conversion Funnels – Prebuilt tracking to show where visitors abandon purchases

Copy from the Shopify App Store listing, unedited.
View on ShopifyFind my planSee the scorecard
Plan fit
Which plan would my store need?

Move this to your own volume. Nothing is sent anywhere — the answer is computed here, from the limits this developer publishes.

How many pageviews a month?
300
Free≤ 100
Launch≤ 500
Build≤ 3,500
Grow≤ 10,000

Launch

$19/month

≈ $0.06 per pageview

300 of 500 pageviews/month40% headroom

Free ($0/mo) will not stretch this far — it caps out on pageviews/month.

Next step up is Build at $39/mo — $20 more a month.

Computed from the limits printed on this developer's own plan descriptions. Prices change — confirm on the listing before you install.
Who it’s for
Analytics
What it moves
Top line

conversion rate

What it costs
From $19/mo

free plan available · 4 tiers · priced by pageviews/month

How it’s supported
64/100

Solid · from 802 reviews

What it does

Session Recording & Heatmaps – Understand visitor behavior with visual analytics

Surveys – Ask visitors questions to to uncover barriers and motivations

Checkout Tracking & Analytics – Track key events & pinpoint friction in checkout

Discovery – Ask questions and get AI-powered answers from your site’s data

Conversion Funnels – Prebuilt tracking to show where visitors abandon purchases

Pricing
Free plan available
Free

Free

Free
100 sessions/month
30 day data storage
Launch

$19/month

Lowest paid plan
500 sessions/month
30 day data storage
Discovery AI + $5/month
Build

$39/month

3,500 sessions/month
60 day data storage
Discovery AI + $10/month
Grow

$89/month

10,000 sessions/month
60 day data storage
Discovery AI + $20/month
Plans as listed on the Shopify App Store. Always confirm current pricing before installing.

64

/ 100
Solid
high confidence

Scored on 802 merchant reviews we hold for Lucky Orange Heatmaps & Replay, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.





Computed from the 802 reviews we hold, with 12-month windows measured to 2026-08. This scores the public review record — it is not a review of the software itself, and a low score often means we hold little evidence rather than poor evidence.
Review history
2014–2026 · 802 reviews read
Reviews per year
20143 reviews
20156 reviews
201619 reviews
201713 reviews
201817 reviews
201917 reviews
202046 reviews
202136 reviews
202226 reviews
2023135 reviews
2024249 reviews
2025177 reviews
202658 reviews
What merchants say

4.7

804 reviews
5★88%
4★6%
3★1%
2★1%
1★4%
Developer replies
91%
of reviews get an answer
Reviewed at 12m+
12%
had used it a year when they wrote
From 802 reviews read. Typical reviewer had used the app for 12 days. Most merchants review in their first month, so this reflects when people write — not how long they stay.
Recent merchant reviews

The newest 8 of 804. Open one to read it in full, with the developer's reply where there is one.

We've been really impressed with Lucky Orange's capabilities. They excel at data tracking down to the smallest nuance and more importantly they have figured out how to implement AI in an effective and genuinely useful manner, saving our team from digging through volumes of raw data. 10 out of 10 recommend.

Developer repliedThank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store, and we love to hear that Discovery has been so helpful to you! Again, we appreciate your review, and we're here should you need anything else! Cheers - Danny from Lucky Orange Show more

This app is really useful, especially when you're first starting out as you can see exactly what your customers are looking at and for how long. You can even see where their mouse is moving (which is often following their eye movements). I've often watched a playback of a customer journey and seen something that could be improved on the website - or even where something wasn't showing correctly. You can also see when a potential customer is coming back to view something for a second, third or fourth time. There are more features but this is what I've found most useful to date.

Developer repliedThanks for taking the time to leave us a review! Seeing exactly what your visitors and customers do and experience on your website through session recordings can make all the difference in improving your website and growing your business. Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange Show more

Overall great experience with using lucky orange. The detail you get in the replays and insights is great for a new business to see where they can improve and make changes to maximise conversion and customer satisfaction. Thank you.

Developer repliedThank you for your review! Seeing exactly what your visitors and customers do and experience on your website through session recordings and page insights can make all the difference in improving your website and growing your business. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Justin from Lucky Orange Show more

Lucky orange help me remove friction from my check out page only a few days after turning it on. It feels like magic to be able to get this type of data and make changes to better inform potential shoppers and answer the questions they want to know about our product.

Developer repliedThese are words we love to hear! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange Show more

Very useful app I have installed and used across three of my websites in the last few years. Lucky Orange lets me watch in real time what customers are doing and what they're clicking on. Many times I can work out which wholesale customer it is and if they're having trouble working out how to place an order I just jump on the phone and call them at the time. Has won and saved many an order.

Developer repliedThank you for your review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange Show more

I found this app by recommendation from chatgpt and have had my store live for just over a week now. So far the Lucky Orange app has been really useful for monitoring clients behaviour. The app can play videos of what named people have done whilst visiting my store, and it's listed on the side as well, search made, item added to cart etc. After being in the textile design industry for 25+ years, I have just set up my gated online store, selling my design archive of 17000+ designs b2b. Lucky Orange will be a useful tool to monitor that clients are not just browsing my store as a free inspiration library.

Developer repliedThank you for your review! Being able to see first-hand how customers spend time on your website can make a huge difference for your website and customer experience. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange Show more

Lucky Orange is great for shopify stores. What sets it apart is the ability to watch real session recordings on your checkout page, so you can see exactly where customers drop off is and to improve your conversion rate.

Developer repliedThank you for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange Show more

Amazing service!! I previously used Lucky Orange before and had a great experience. Recently relaunch our brand and wanted to get set up right away but was having some minor tech issues. Reach out to the team and they quickly resolved the issues within in mins. Justin Tomlinson and the entire engineering team were super helpful, patient and thoughtful. They made my small business feel valuable and will be continuing to use this amazing app. Thank you again.

Developer repliedThese are words we love to hear! We’re always here to help our customers be as successful as possible, both now and in the future. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange Show more

Lucky Orange Heatmaps & Replay FAQ

Answered from this app's own listing and its full review record.

Best suited for stores getting 100 to 10,000 pageviews monthly who want heatmaps and session replays to understand customer behavior. Probably not for you if your store exceeds 10,000 pageviews a month.

There is a free plan, paid plans start at $19/month, and run to $89/month across 4 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.

Lucky Orange Heatmaps & Replay's tiers are gated on pageviews/month, so the right plan depends on your own volume. The plan-fit tool on this page resolves the cheapest tier whose published limits cover the number you enter, and shows how much headroom is left before the next step up.

On our scorecard Lucky Orange Heatmaps & Replay rates 64 out of 100 — solid — read from 802 merchant reviews. The developer has published replies to 731 of 802 reviews. The score reflects what the review record shows, nothing more.

804 merchants have reviewed Lucky Orange Heatmaps & Replay, averaging 4.7 out of 5. We hold the review history from 2014 to 2026, which is what the year-by-year chart on this page is built from.

Quick facts
At a glance
Merchant rating

4.7 / 5 · 804 reviews


Rating, last 12 months

4.61 from 95 reviews


New reviews, last 12 months

95 (was 235)


Developer replies

731 of 802 reviews


Typical reviewer had used it

12 days


Pricing

Free plan available


On the App Store since

July 8, 2014


Review history held

2014 – 2026

Integrates with
Checkout
Google Analytics
HubSpot
Optimizely
Zapier

Categories
AnalyticsSite optimization - Other
Will AI shoppers find this store?

Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.

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