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  5. Lucky Orange Heatmaps & Replay

Lucky Orange Heatmaps & Replay

by Lucky Orange LLC

4.7

(878 reviews)

64/100 · SolidFree plan available
Best suited for stores doing 100–10,000 pageviews/month, stores using Google Analytics, HubSpot and Optimizely, which it integrates with and willing to start free and move to $19/mo.

Spot friction, fix cart abandonment, and ask Sidekick for AI-powered store insights. Lucky Orange helps merchants understand why visitors leave without buying. Session recordings and heatmaps show where shoppers click, scroll and get stuck. Cart abandonment and checkout tracking reveal where the buying journey breaks down, and funnels follow visitors from browsing to purchase. Merchants can ask Shopify Sidekick a plain-language question about store performance and get an answer from their own visitor and sales data. Surveys let merchants ask visitors what's holding them back. Lucky Orange helps merchants understand why visitors leave without buying. Session recordings and heatmaps show where shoppers click, scroll and get stuck. Cart abandonment and checkout tracking reveal where the buying journey breaks down, and funnels follow visitors from browsing to purchase. Merchants can ask Shopify Sidekick a plain-language question about store performance and get an answer from their own visitor and sales data. Surveys let merchants ask visitors what's holding them back. more Watch session recordings and heatmaps to see where shoppers get stuck. Track cart abandonment and checkout drop-off by product and step. Ask Shopify Sidekick for instant answers on traffic, conversions, and checkout. Follow every step from browsing to purchase with conversion funnels. Ask visitors directly what's stopping them from buying with surveys.

Copy from the Shopify App Store listing, unedited.
View on ShopifyFind my planSee the scorecard
Plan fit
Which plan would my store need?

Move this to your own volume. Nothing is sent anywhere — the answer is computed here, from the limits this developer publishes.

How many pageviews a month?
300
Free≤ 100
Launch≤ 500
Build≤ 3,500
Grow≤ 10,000

Launch

$19/month

≈ $0.06 per pageview

300 of 500 pageviews/month40% headroom

Free ($0/mo) will not stretch this far — it caps out on pageviews/month.

Next step up is Build at $39/mo — $20 more a month.

Computed from the limits printed on this developer's own plan descriptions. Prices change — confirm on the listing before you install.
Who it’s for
Analytics
What it moves
Top line

conversion rate

What it costs
From $19/mo

free plan available · 4 tiers · priced by pageviews/month

How it’s supported
64/100

Solid · from 818 reviews

What it does

Watch session recordings and heatmaps to see where shoppers get stuck.

Track cart abandonment and checkout drop-off by product and step.

Ask Shopify Sidekick for instant answers on traffic, conversions, and checkout.

Follow every step from browsing to purchase with conversion funnels.

Ask visitors directly what's stopping them from buying with surveys.

Pricing
Free plan available
Free

Free

Free
100 sessions/month
30 day data storage
Launch

$19/month

Lowest paid plan
500 sessions/month
30 day data storage
Discovery AI + $5/month
Build

$39/month

3,500 sessions/month
60 day data storage
Discovery AI + $10/month
Grow

$89/month

10,000 sessions/month
60 day data storage
Discovery AI + $20/month
Plans as listed on the Shopify App Store. Always confirm current pricing before installing.

64

/ 100
Solid
high confidence

Scored on 818 merchant reviews we hold for Lucky Orange Heatmaps & Replay, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.





Computed from the 818 reviews we hold, with 12-month windows measured to 2026-09. This scores the public review record — it is not a review of the software itself, and a low score often means we hold little evidence rather than poor evidence.
Review history
2014–2026 · 818 reviews read
Reviews per year
20143 reviews
20156 reviews
201619 reviews
201713 reviews
201817 reviews
201917 reviews
202046 reviews
202136 reviews
202226 reviews
2023135 reviews
2024249 reviews
2025177 reviews
202674 reviews
What merchants say

4.7

878 reviews
5★87%
4★6%
3★1%
2★1%
1★4%
Developer replies
91%
of reviews get an answer
Reviewed at 12m+
12%
had used it a year when they wrote
From 818 reviews read. Typical reviewer had used the app for 12 days. Most merchants review in their first month, so this reflects when people write — not how long they stay.
Recent merchant reviews

The newest 8 of 878. Open one to read it in full, with the developer's reply where there is one.

Not just Heatmaps, but deeper business analytics to help you grow your business. Highly recommended!

Developer repliedThank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange Show more

I had an onboarding call with Justin Tomlinson for Lucky Orange, and he was absolutely amazing. He answered all of my questions efficiently, but what I appreciated most was that he also took the time to point out things I didn’t even think to ask about. He gave me so much helpful information and insight into how to better understand and use the platform. I almost forgot to ask about the Discovery AI feature, and Justin made sure to explain that clearly as well. He was knowledgeable, patient, thorough, and made the entire onboarding experience extremely valuable. It really makes a difference when you invest in a company and they have people who genuinely help you understand how to use the product instead of just leaving you to figure everything out on your own. I left the call feeling much more confident about using Lucky Orange and understanding my visitor data and analytics. Thank you, Justin, for such a great experience. I really appreciated your help!

Developer repliedThese are words we love to hear! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange Show more

The app appears to have numerous features that can prove to be valuable for your business. The customer service has been great thus far and the app appears to be easy to use.

Developer repliedThank you for your review! We’re so happy that we’ve been able to impress you with our technology and customer support and are thrilled to be part of your journey. Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange Show more

Really well working

Developer repliedThank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Happy tracking! Cheers - Justin from Lucky Orange Show more

Developer repliedThank you for leaving us a rating! Please let us know if you need anything! Cheers - Jordan from Lucky Orange Show more

Developer repliedThank you for your feedback. We noticed your review changed from 5 stars to 1 star after just 2 days, and we are genuinely concerned to learn that your experience took a turn. We want to make things right immediately. Please reply to the email we sent you today or contact us directly at support@luckyorange.com with a few details about what went wrong. We’re eager to look into this for you and help resolve any issues as quickly as possible. Regards - Will from Lucky Orange Show more

Just a great tool for tracking customer behavior! It's expecially useful for gauging real-time reactions to new campaigns or store updates.

Developer repliedThank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange Show more

Lucky Orange has been a game-changer for monitoring and optimizing our Shopify store. The heatmaps and session recordings give instant clarity on where visitors click and where they drop off, making UX fixes effortless. Setup was quick, and the insights have directly improved our conversion flow. Highly recommend it to any store owner looking to grow!

Developer repliedThank you for your review! Seeing exactly what your visitors and customers do and experience on your website through Heatmaps and Session Recordings can make all the difference in improving your website and growing your business. Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange Show more

Lucky Orange Heatmaps & Replay FAQ

Answered from this app's own listing and its full review record.

Best suited for stores doing 100–10,000 pageviews/month, stores using Google Analytics, HubSpot and Optimizely, which it integrates with and willing to start free and move to $19/mo.

There is a free plan, paid plans start at $19/month, and run to $89/month across 4 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.

Lucky Orange Heatmaps & Replay's tiers are gated on pageviews/month, so the right plan depends on your own volume. The plan-fit tool on this page resolves the cheapest tier whose published limits cover the number you enter, and shows how much headroom is left before the next step up.

On our scorecard Lucky Orange Heatmaps & Replay rates 64 out of 100 — solid — read from 818 merchant reviews. The developer has published replies to 743 of 818 reviews. The score reflects what the review record shows, nothing more.

878 merchants have reviewed Lucky Orange Heatmaps & Replay, averaging 4.7 out of 5. We hold the review history from 2014 to 2026, which is what the year-by-year chart on this page is built from.

Quick facts
At a glance
Merchant rating

4.7 / 5 · 878 reviews


Rating, last 12 months

4.64 from 104 reviews


New reviews, last 12 months

104 (was 222)


Developer replies

743 of 818 reviews


Typical reviewer had used it

12 days


Pricing

Free plan available


On the App Store since

July 8, 2014


Review history held

2014 – 2026

Integrates with
Checkout
Shopify Admin
Google Analytics
HubSpot
Optimizely
Zapier

Categories
AnalyticsSite optimization - Other
Will AI shoppers find this store?

Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.

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