READ ALL REVIEWS BEFORE ONBOARDING, Highly disappointing. There are multiple reason, few are: Unnecessary RTO without contacting customer, Each and every POD are wrong, No customer support (Even when you raise ticket - No use), RTO and reverse pickups doesn't reach you ( you have to wait till all your order get piled up, so it can be months). Because of these reasons (I haven't mentioned all, but major issues) customers are requesting us not to send by Delhivery. If you do 10 consignment atleast 2 will be facing any kind of issues. If there was negative 5 star review I would give that. I hope they will improve from their mistakes.

Extremely Disappointing Experience – Poor Support, Delivery Issues & Incorrect Charges Our experience with this courier company has been highly unsatisfactory. We have faced multiple cases where shipments were marked with delivery remarks that customers disputed. In one recent case, the customer confirmed that no delivery call was received and no genuine delivery attempt was made. Despite repeated requests, the courier company failed to provide any call logs, call recordings, GPS records, or other evidence supporting the delivery remarks entered into their system. Even after providing alternate contact numbers and confirming customer availability, the shipment remained undelivered. Numerous tickets and follow-ups were raised, but meaningful action was not taken. In addition to delivery-related concerns, we have also faced issues with weight discrepancies and additional weight charges that were difficult to verify. Obtaining proper clarification or resolution for such charges has been a frustrating process. The biggest concern is the lack of accountability and responsiveness. When businesses depend on accurate tracking, genuine delivery attempts, transparent billing, and timely support, such issues can result in financial losses, delayed deliveries, unnecessary RTOs, and dissatisfied customers. We expect a courier partner to provide clear evidence when delivery remarks are disputed, resolve complaints promptly, and maintain transparency in billing practices. Unfortunately, our experience has been the opposite. Based on our experience, we cannot recommend this courier service to businesses looking for reliable delivery operations, transparent weight management, and responsive customer support.

Tried making a account on their website multiple times, It always says the account is created but when I try to login the account does not exist. Worst ui experience. Fix it and get a option to give support to the people who dont have a account on your portal, You guys might be good in business but you are loosing customers to your weak ui and onboarding

The app is not working properly, the shipping data is not being pushed to Shopify, and we have to manually enter the details and fulfil the orders on Shopify. This is time consuming if you have to manually fulfil all orders and Shopify. I have raised multiple requests to delhivery team, but all they keep saying is uninstall and reinstall the app and it should work, but even after doing that, it is not working and there is no proper response from the Delhivery team to fix this issue, absolute trash.

on boarding promises were huge, and deliverables are not even close. Stuck in the loop of fake promises. Each day has a different reason for not picking up the parcels. fake status is posted "shipper unavailable" SIR 24x7 Guard is on duty. It is a work place and not a resident. Status post karne mein toh dimaag laga lein? Khair, Kuch Hone wala nahi hai yahan per likhne ke baad bhi. Last try!! 1 star cause our POC has lot of patience.

The app is currently not working properly and keeps showing the error “Failed to fetch shop data.” This is causing major inconvenience in daily operations. Even after trying to reinstall the app, the issue persists. Additionally, we are forced to manually enter customer details again, which is time consuming and inefficient. Kindly fix this issue at the earliest and ensure proper synchronization of shop data. A stable and reliable app experience is essential for smooth business operations.

I was constantly getting emails from delhivery that you might be facing syn issue and do the following steps to solve it. When i followed the steps and uninstalled the delhivery app from shopify, it is not getting re-installed again as saying 'unable to fetch store data' and there is no prompt response from delhivery team.

I am writing this review after using this app for more than a year, and I can confidently say that while the app itself may not have major technical issues, the courier service is absolutely the worst I have ever experienced. Pickup is a complete nightmare. The courier person never arrives during the scheduled slot. Instead, you repeatedly receive false updates claiming “we tried calling you but you were not reachable,” when in reality no call attempt is ever made. This has happened consistently, not once or twice. What makes it worse is that the pickup location is a well-known warehouse address, and they have successfully picked up from the same location multiple times in the past. So the excuse of not being able to locate or contact us simply does not hold. Their warehouse operations are even more frustrating. If you visit in person, you are met with endless excuses like “shipment not manifested,” “system error,” or “we can’t find it in our system.” There always seems to be a new reason to avoid doing the actual job. In one instance, a parcel was kept in their warehouse for more than a week without even initiating shipment. This kind of delay is unacceptable for any business relying on timely deliveries. I have also used their service with Meesho, and the experience there was equally disappointing. Their agents are completely unresponsive when picking up return orders. Multiple times, fake products were accepted from fake customers without any proper verification. As a result, I had to raise repeated claims, which ultimately led to the loss of my Meesho seller account. This is a serious failure in handling returns and protecting sellers. I am writing this after multiple back-and-forth trips to their warehouse just to get my last order shipped. This level of inefficiency and lack of accountability is shocking. If you are a startup or an established e-commerce business, using this service will cost you your customers and your credibility. This is not just about inconvenience—it directly impacts your business reputation. I strongly DO NOT recommend this courier service. Please stay away and choose responsible courier providers in India if you want to deliver a reliable experience to your customers. I have now moved away from this provider even though I still have balance left in my account. I am willing to lose that money rather than risk losing my customers and my business.