We were excited to partner with EcoCart as an eco-conscious business, but after onboarding, your widget isn’t working and we’ve received no support—emails ignored, meeting canceled last minute, scheduled a new meeting yesterday late afternoon again and it was canceled again. This is disappointing and unprofessional. We need a resolution ASAP. UPDATE: Marina finally was able to get ahold of me and apologized for the delay as they, I guess, don't have a team right now to manage live meetings so I am not sure why they gave that option on their website, but she was able to get my issue resolved! 4 stars for the way they handled the issue and delay. I hope they can improve the speed of their customer service for time sensitive issues like these.

I'm extremely disappointed with my experience using EcoCart for our website. Initially, their team was responsive and communicative, but once we activated payments, they suddenly became unresponsive. We've been waiting for over two months for a reply regarding a specific case, and it feels like they've ghosted us. I've sent multiple emails (three, to be exact), but there's been complete radio silence. The lack of support and communication is alarming, and I've started to question the legitimacy of this app. It's unacceptable that there's no clear way to contact their team or get assistance when issues arise. While the idea of carbon-neutral orders is great, the poor customer support and unresponsive team make it difficult to recommend EcoCart to others. Hopefully, they'll take steps to improve their support and communication channels. Until then, I'd caution others to think twice before using this app.

Although I like the product and the installation process was quick and smooth, we've been with EcoCart for over 6 months and each time we have been overbilled. I've emailed each time regarding this issue and promised it is fixed, including a guarantee from VP of Sales Trevor Fox, and yet it keeps happening. Unfortunately it has happened again this past month, and despite emailing my CSM and Trevor twice now, I have yet to hear a response—completely unprofessional. If it wasn't for such poor customer service, at even the VP level, I would give 5 stars.

As a company that stands for environmental and cultural preservation, we are grateful that a majority of our customers choose to be carbon neutral through the EcoCart app. We hope more companies will be environmentally responsible in protecting Mother Earth.

EcoCart is a great fit in our mission to be environmentally friendly and sustainable. Our customers have let us know they appreciate the option, and we typically see an adoption rate on over 10% of our orders. Setup was very quick and easy. I'd highly recommend it to any brands looking for an easy way to help save the planet.

EcoCart is a fantastic app and organization. Customer service could not be any better. They listen, take action and help solve any issues that come up with rolling out, which were very few. I think every store on Shopify should have it enabled. Please reach out to me if you want any further detail. ward@heidicarey.com

This is a super easy app to allow you to switch on carbon offsets. I wanted to contribute to something like this for years, but could never find an easy solution. Love that you can switch between customer contributions, or making them on our own. Also has a useful dashboard and support is great!

Not only can we feel better about the impact of our eCommerce operations, but we also have had positive feedback from our customers. I have nothing but positive things to say about EcoCart. The dashboard is easy to maneuver and makes it easy to share our impact with our team and customers.