ExchangeIt Returns & Exchange
by Stoic Labs
5.0
(85 reviews)
Best suited for merchants handling returns and exchanges who want to automate the process and work with Shippo for shipping.
Probably not for you if you don't use email or a third-party shipping provider.
Save hours on returns and exchanges with a simple admin portal and optional customer self-serve. Cut support time and keep operations organized with a clean admin portal that brings returns, exchanges and refunds into one workflow. Manage requests, restock inventory instantly, and issue refunds or store credit directly in Shopify. Connect with label-generation tools for smooth shipping workflows. Add optional self-serve so customers can submit and track their own returns. Cut support time and keep operations organized with a clean admin portal that brings returns, exchanges and refunds into one workflow. Manage requests, restock inventory instantly, and issue refunds or store credit directly in Shopify. Connect with label-generation tools for smooth shipping workflows. Add optional self-serve so customers can submit and track their own returns. more All-in-one returns: Process refunds, exchanges, restocks and customer emails Self-service portal: Branded return and exchange page and emails for shoppers Instant exchanges: Create replacement orders with automatic inventory management Flexible refunds: Auto-calculate amounts or offer credit to boost retention Full restock control: Select products, quantities, and warehouse locations
Copy from the Shopify App Store listing, unedited.Orders - Other
Bottom line
fulfilment cost and post-purchase experience
From $4.99/mo
3 tiers
87/100
Well supported · from 85 reviews
What it does
All-in-one returns: Process refunds, exchanges, restocks and customer emails
Self-service portal: Branded return and exchange page and emails for shoppers
Instant exchanges: Create replacement orders with automatic inventory management
Flexible refunds: Auto-calculate amounts or offer credit to boost retention
Full restock control: Select products, quantities, and warehouse locations
What each step up actually buys you
This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.
Starter
$4.99/month
10 returns or exchanges per month
Admin Request Manager
Same Order Exchanges (new fulfillment)
New Order Exchanges
Return tracking
Email notifications
Standard
$9.99/month
Shopper-Facing Returns Portal
Unlimited returns and exchanges
Refunds or Store Credit options
Remove Exchange It Branding
Return Rules (time, country, product)
All Starter Features
Advanced
$19.99/month
All the Standard features
Data Export
Shipping Integration (Shippo)
Post-return Upselling
Multi-language Options
Custom Domain For Email Notifications
Pricing
$4.99/month
$9.99/month
$19.99/month
87
/ 100Well supported
Scored on 85 merchant reviews we hold for ExchangeIt Returns & Exchange, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2016–2026 · 85 reviews read| 2016 | 2 reviews |
|---|---|
| 2017 | 1 reviews |
| 2018 | 2 reviews |
| 2019 | 4 reviews |
| 2021 | 1 reviews |
| 2022 | 9 reviews |
| 2023 | 23 reviews |
| 2024 | 32 reviews |
| 2025 | 7 reviews |
| 2026 | 4 reviews |
What merchants say
5.0
68%
of reviews get an answer51%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 85. Open one to read it in full, with the developer's reply where there is one.
The setup was quick. But the real reason for this 5-star review is the customer support. Any question I had was answered immediately, and they even went above and beyond to help with a custom requirement. It’s rare to find a team that cares this much about their users.
This app has helped us a lot with return and exchange management. The app has all the features required to manage returns and exchanges efficiently. Customer support by Adrien is prompt and he explains the solution in detail. Hope the app keeps getting better with time. Cheers !
Great customer support team that jumps on a call whenever something is not working. Very user friendly on both our side and the customer side. They are always building out new features which is helpful.
We've used this app for a few years now with no issues, it's great. But now it's even better. With the automated returns & exchanges functionality that they came out with it's made our lives a lot easier. Customer support is fantastic and has helped us to get the new features implemented seamlessly. I can't recommend this app enough if you need to help manage the returns & exchange process. Note for management: give Adrien Larere a pay raise, he was amazing to deal with & made the new features easy to understand. I'd suggest a minimum of a 50% bump in pay, but that's your call.
I have been using ExchangeIt across multiple companies and for several years now. It has made processing Exchanges and now Returns so much easier for myself and my team. Their support staff is very responsive and fills voids in Shopify's platform.
We have been using this app for more than 2 years with no issues, it's very simple to use and meets our needs. The customer support and Product Development team is amazing and attentive to help us achieve our goals.
ExchangeIt is a great app with a dedicated dev team who are responsive to questions and feedback. We've tried many other apps built for simplifying returns management and in most cases we were massively overpaying and forced to accept tradeoffs we didn't like. ExchangeIt is easy to learn, easy to train staff on, and does its job well. The price is a great value - you're not overpaying for features you don't care about. The fact that it is integrated with the admin and does not force you into a separate 3rd party site is also a plus.
The ExchangeIt customer support is fantastic. They are very accessible, and their contact details are prominently displayed, with no automated solutions, but rather a live response. Additionally, their response was prompt, professional, and helpful. They resolved our problem almost immediately, and it's worth noting that the issue was not caused by their app, but by another app and upgrade. We have been using ExchangeIt for several years and have never encountered any problems. We highly recommend this app because it functions effectively, and the support is exceptional.
ExchangeIt Returns & Exchange FAQ
Answered from this app's own listing and its full review record.
Best suited for merchants handling returns and exchanges who want to automate the process and work with Shippo for shipping. Probably not for you if you don't use email or a third-party shipping provider.
Paid plans start at $4.99/month, and run to $19.99/month across 3 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
ExchangeIt Returns & Exchange's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.
On our scorecard ExchangeIt Returns & Exchange rates 87 out of 100 — well supported — read from 85 merchant reviews. The developer has published replies to 58 of 85 reviews. The score reflects what the review record shows, nothing more.
85 merchants have reviewed ExchangeIt Returns & Exchange, averaging 5.0 out of 5. We hold the review history from 2016 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
5.0 / 5 · 85 reviews
5.00 from 7 reviews
7 (was 11)
58 of 85 reviews
15 months
From $4.99/month. Free trial available.
September 28, 2015
2016 – 2026
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