Best of all is real support: Humans who understand their product and are willing to spend time on a video call helping you set it up to your requirements. Plus pretty thorough documentation. Dimensions for our product range varies widely, so dimensional shipping charges are a significant factor in our operations. Intuitive Shipping has helped us change from using markup and weight adjustment hacks to approximate our shipping charges, to proper dimensional shipping charges. Also, the fact that Intuitive Shipping can now sync dimensional data from Shopify metafields makes product data maintenance much easier. Product data can be maintained independently in one place, and your shipping configuration in Intuitive Shipping. Configuration can be complex, but that necessarily comes with the flexibility that the app provides.

We do a lot of dropshipping from multiple suppliers, with thousands of SKUs, varying box sizes, and many bulk orders. This app is incredibly robust and handles even the most complex conditional shipping scenarios. Because it's so powerful, there is a steep learning curve. However, once you understand the logic behind it, it becomes much easier to use. What really stands out is the customer support. Their technical support team is excellent—they respond to tickets quickly and even offer 30-minute video sessions to help work through more complex scenarios. I'm taking off 1/2 star because of the pricing tiers. As a seasonal business, the jump from the 500-order plan to the 2,000-order plan is too large. There really should be an intermediate tier between 500 and 2,000 shipments. During our busy season, we end up paying for far more capacity than we actually need.

Intuitive Shipping perfectly meets our needs for managing different free shipping rates for different customer segments. And on top of that, the service from the Intuitive Shipping developer is fast and excellent!

Easy app to set up and customize shipping profiles. We ship very small packages to freight trucks as well as hazmat materials which can be tricky to regulate and calculate correct shipping costs but Intuitive does a great job. Customer support is excellent and made setting the app up very quick.

Hardware-decor.com is thankful for the developers at intuitive shipping. Since shopify only seems to calculate shipping by weight (you know, like back in the 80's), store owners must reply on apps to get the job done, especially since shipping has been calculated by volume and length for several years now. iNTUITIVE SHIPPING SUPPORT, WHEN NEEDED ARE QUICK TO RESPOND AND ARE HELPFUL.

Michael and the intuitive shipping team genuinely deserves this one. We came to Intuitive Shipping with a somewhat complex setup, multiple product categories (ovens, flour, accessories), weight-based pricing, regional surcharges, remote zone exclusions across Canada, and a bunch of custom rules. Michael was hands-on from the start, listened carefully to our needs, and translated what felt like an overwhelming project into something clear, logical, and actually fun to work through. Most importantly, we stopped leaking money on shipping. Which is a HUGE game changer. He made himself and the team available, asked the right questions, and never made us feel like our setup was too complicated. The platform itself is incredibly intuitive (pun intended), and with Michael's guidance, we were up and running way faster than expected. If you're a business with anything more complex than basic flat-rate shipping, don't worry. Intuitive Shipping is the only app you need and if you get Michael on your side, you're in great hands. 100% recommend, without hesitation. Christiana Co-owner, Thepizzashop.ca

Intuitive Shipping has been an absolute game changer for Dutchy’s. Our shipping setup is not simple, we ship groceries, frozen meats, and perishables that require different packaging rules, cooler sizes, shipping weight, transit times, and location-based restrictions. Trying to manage this in Shopify alone was incredibly challenging, especially when different products need different shipping methods depending on where they’re going. With Intuitive Shipping, we were finally able to create precise rules for each product category, from biltong and pantry items to frozen meats that must ship in specific cooler sizes with time-sensitive delivery methods. We can now control which shipping options appear based on product type, destination, and packaging requirements, ensuring customers always see the correct options at checkout. Their customer service is outstanding, quick responses, knowledgeable support, and practical solutions whenever we ran into challenges. They understand complex shipping needs and help you implement them properly. If your business has anything beyond very simple shipping rules, Intuitive Shipping is worth every penny. It solved problems we struggled with for a long time in Shopify.

Great customer service. Michael got back to me right away about an issue we were having on our free shipping scenario and gave me instructions to fix it right away.