KYC | Know Your Customer
by H3 Technologies
4.5
(21 reviews)
Best suited for stores processing 30 to 10,000 orders monthly looking to optimize fulfilment costs and post-purchase experience through customer analytics.
Probably not for you if you're processing fewer than 30 orders a month.
Identify risky customers, reduce return rates, and manage orders smarter with customer insights. Know Your Customer analyzes customer behavior to help you reduce returns and improve order quality. It tracks return history, calculates return ratios, and automatically tags customers with frequent returns. For Shopify Plus merchants, the app can disable Cash on Delivery (COD) at checkout for customers with repeated return patterns. Make informed fulfillment decisions and safeguard your profits. Know Your Customer analyzes customer behavior to help you reduce returns and improve order quality. It tracks return history, calculates return ratios, and automatically tags customers with frequent returns. For Shopify Plus merchants, the app can disable Cash on Delivery (COD) at checkout for customers with repeated return patterns. Make informed fulfillment decisions and safeguard your profits. more Track customer return behavior and calculate return order ratios easily. Auto-tag risky customers based on return thresholds for quick review. Disable COD at checkout for repeat returners (Shopify Plus only).
Copy from the Shopify App Store listing, unedited.Which plan would my store need?
Move this to your own volume. Nothing is sent anywhere — the answer is computed here, from the limits this developer publishes.
How many orders a month?
Standard
$2.99/month
≈ $0.0100 per order
Free ($0/mo) will not stretch this far — it caps out on orders/month.
Next step up is Basic at $10/mo — $7.01 more a month.
Analytics
Bottom line
fulfilment cost and post-purchase experience
From $2.99/mo
free plan available · 4 tiers · priced by orders/month
54/100
Mixed signals · from 20 reviews
What it does
Track customer return behavior and calculate return order ratios easily.
Auto-tag risky customers based on return thresholds for quick review.
Disable COD at checkout for repeat returners (Shopify Plus only).
Pricing
Free
$2.99/month
$10/month
$25/month
54
/ 100Mixed signals
Scored on 20 merchant reviews we hold for KYC | Know Your Customer, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2025–2026 · 20 reviews read| 2025 | 4 reviews |
|---|---|
| 2026 | 16 reviews |
What merchants say
4.5
20%
of reviews get an answer0%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 21. Open one to read it in full, with the developer's reply where there is one.
Subject: Feature Request: Transition from Qualitative Labels to Quantitative Risk Brackets Message: I am currently using KYC | Know Your Customer to manage my order flow, but I find the current "High/Medium/Low" risk labels too broad for precise decision-making. My store's average cancellation rate is 23.08%. When a customer is flagged as "Medium," I cannot distinguish if they have a 20% risk (near my average) or a 40% risk (double my average). I request the implementation of 10% granular brackets: 0–10% (Safe) 11–20% (Below Average Risk) 21–30% (Average Risk) ...up to 90–100% (Critical Risk) Having this level of precision would allow me to automate my fulfillment logic more effectively and reduce manual review time.
This KYC app has streamlined our verification process. Easy integration and very responsive customer support.
Easy to integrate and use. The support team is friendly, quick, and very supportive.
Easy to use and very helpful in improving order authenticity.
We’ve had a very positive experience with this KYC app. It works seamlessly, and the customer support is prompt and helpful.
Terrible
Very helpful app for verifying customers quickly. Reduces fraud and builds trust. Highly recommended!
Fast, secure, and easy verification process.
KYC | Know Your Customer FAQ
Answered from this app's own listing and its full review record.
Best suited for stores processing 30 to 10,000 orders monthly looking to optimize fulfilment costs and post-purchase experience through customer analytics. Probably not for you if you're processing fewer than 30 orders a month.
There is a free plan, paid plans start at $2.99/month, and run to $25/month across 4 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
KYC | Know Your Customer's tiers are gated on orders/month, so the right plan depends on your own volume. The plan-fit tool on this page resolves the cheapest tier whose published limits cover the number you enter, and shows how much headroom is left before the next step up.
On our scorecard KYC | Know Your Customer rates 54 out of 100 — mixed signals — read from 20 merchant reviews. The developer has published replies to 4 of 20 reviews. The score reflects what the review record shows, nothing more.
21 merchants have reviewed KYC | Know Your Customer, averaging 4.5 out of 5. We hold the review history from 2025 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
4.5 / 5 · 21 reviews
4.50 from 20 reviews
20
4 of 20 reviews
24 days
Free plan available. Free trial available.
June 20, 2025
2025 – 2026
Will AI shoppers find this store?
Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.
Run a free readiness checkInstead of KYC | Know Your Customer
Same categories, by review volume.
