Login as Customer: Support
by Magefan
3.9
(13 reviews)
Best suited for support teams managing customer accounts who need to troubleshoot issues by logging in as customers without requesting their passwords.
Faster customer support with direct access to any customer account — no password required Struggling to help customers when you can’t see what they see? This app lets you log into any customer account directly from your Shopify admin (or any CRM or helpdesk). Provide faster real-time customer support by preparing carts, placing orders, replicating issues and guiding checkout. No more asking for passwords. No more delays. Just faster resolutions. NO NEED FOR SHOPIFY PLUS — the app adapts to your store’s plan using multiple login methods (Multipass, permissions, or password resets). Struggling to help customers when you can’t see what they see? This app lets you log into any customer account directly from your Shopify admin (or any CRM or helpdesk). Provide faster real-time customer support by preparing carts, placing orders, replicating issues and guiding checkout. No more asking for passwords. No more delays. Just faster resolutions. NO NEED FOR SHOPIFY PLUS — the app adapts to your store’s plan using multiple login methods (Multipass, permissions, or password resets). more Log into customer accounts with one click (with or without Multipass) Place orders, manage carts (persistent cart), and troubleshoot in real time Log in to customer account from any CRM and helpdesk (with API) Track support-related logins for transparency and compliance Compatible with all Shopify plans (Plus not required)
Copy from the Shopify App Store listing, unedited.Support - Other
Bottom line
operating cost and staff time
From $39/mo
free plan available · 2 tiers
57/100
Mixed signals · from 13 reviews
What it does
Log into customer accounts with one click (with or without Multipass)
Place orders, manage carts (persistent cart), and troubleshoot in real time
Log in to customer account from any CRM and helpdesk (with API)
Track support-related logins for transparency and compliance
Compatible with all Shopify plans (Plus not required)
What each step up actually buys you
This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.
Basic Plan
Free
Up to 10 customer logins/month
Limited login history
Basic API access
Supports legacy & customer accounts +B2B
Multipass compatible (not required)
Pro Plan
$39/month
Unlimited customer logins/month
Persistent shopping cart sharing
Create, send pre-built carts to customer
Full audit logs (on customer accounts)
View orders placed via admin login
Log in from CRM or helpdesk (via API)
Pricing
Free
$39/month
57
/ 100Mixed signals
Scored on 13 merchant reviews we hold for Login as Customer: Support, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Recent reviews rate above this app's own average
Reviews in the last 12 months average 4.00, 0.31 stars above the lifetime average of 3.69.Review history
2023–2026 · 13 reviews read| 2023 | 6 reviews |
|---|---|
| 2024 | 1 reviews |
| 2025 | 1 reviews |
| 2026 | 5 reviews |
What merchants say
3.9
31%
of reviews get an answer10%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 13. Open one to read it in full, with the developer's reply where there is one.
This app is a lifesaver when it comes to understanding customer issues. It has consistently worked flawlessly, and I've never had to contact the developers for support. The implementation is exceptionally well thought out and makes troubleshooting quick and effortless.
I get support even though I'm on the free plan. A nice way for Magefan to make sure their tool fits in our stack and show how much they care. Nicely done.
CANT LOGIN AS CUSTOMER
Incredible Support for Shopify – Highly Recommend! We recently worked with Magefan to improve some functionalities on our Shopify store, and the experience was absolutely fantastic. The team went above and beyond to deliver exactly what we needed — fast, efficient, and with great attention to detail. A huge shoutout to Viktoriia, who was exceptionally helpful throughout the whole process. Her professionalism, deep knowledge, and kindness made the entire experience seamless and enjoyable. If you’re looking for trustworthy experts who genuinely care about your success — Magefan is the team to go with!
The app does exactly what we need it to and the support / app team are superb and extremely responsive. When we raised an enquiry about a functionality issue we were having, the Magefan team were on it immediately and rolled out the feature within a few weeks!
Works very well. We went with the Pro Plan. It allowed for direct login within, forcing the sign-in that most reviews complain about. It works smoothly with both legacy B2C and the new B2B customer models.
Didn't give us what we wanted. It prompted to seek approval from the customer. Very dependant on the type of Shopify plan which is disappointing.
Works great out of the box. Just need to make sure you have a shopify plus account and to turn on multipass.
Login as Customer: Support FAQ
Answered from this app's own listing and its full review record.
Best suited for support teams managing customer accounts who need to troubleshoot issues by logging in as customers without requesting their passwords.
There is a free plan, paid plans start at $39/month across 2 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
Login as Customer: Support's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.
On our scorecard Login as Customer: Support rates 57 out of 100 — mixed signals — read from 13 merchant reviews. The developer has published replies to 4 of 13 reviews. The score reflects what the review record shows, nothing more.
13 merchants have reviewed Login as Customer: Support, averaging 3.9 out of 5. We hold the review history from 2023 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
3.9 / 5 · 13 reviews
4.00 from 5 reviews
5
4 of 13 reviews
2 months
Free plan available. Free trial available.
March 16, 2022
2023 – 2026
Will AI shoppers find this store?
Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.
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