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  1. xpay✦ Commerce

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  7. Delivery and pickup

  9. Milkyway Delivery + Returns

Milkyway Delivery + Returns

by Milkyway X

3.8

(10 reviews)

39/100 · Limited evidenceFree to install. Free trial available.
Best suited for stores using Delivery and Shipping, which it integrates with and from $29/mo.

Same-day delivery and return app to provide fast and affordable delivery service to local customers Instant local delivery and return services are accessible with Milkyway now. It enables seamless order fulfillment from your local store or warehouse, with fixed flat fee of about the same cost as traditional shipping services. Whether you require on-demand local shipping or prefer next-day delivery, Milkyway shipping and returns app provides the flexibility to provide instant gratification to local customers. Now you can also offer white glove "Try at Home" service to increase customer loyalty. Instant local delivery and return services are accessible with Milkyway now. It enables seamless order fulfillment from your local store or warehouse, with fixed flat fee of about the same cost as traditional shipping services. Whether you require on-demand local shipping or prefer next-day delivery, Milkyway shipping and returns app provides the flexibility to provide instant gratification to local customers. Now you can also offer white glove "Try at Home" service to increase customer loyalty. more Local customers can get their orders the same day & conveniently return next day You can request same-day delivery on-demand or schedule it for a later time Transparent flat fees for packages up to 30 lbs and deliveries up to 50 miles Get text alerts with real-time delivery updates and access to tracking page Every package is protected against loss or damage with our Protection Policy

Copy from the Shopify App Store listing, unedited.
View on ShopifyFind my planSee the scorecard
Plan fit
Which plan would my store need?

Move this to your own volume. Nothing is sent anywhere — the answer is computed here, from the limits this developer publishes.

How many locations?
2
Launch≤ 3
Liftoff≤ 9
Airborne≤ 10

Launch

$29.99/month

≈ $14.99 per location

2 of 3 locations33% headroom

Next step up is Liftoff at $79.99/mo — $50 more a month.

Computed from the limits printed on this developer's own plan descriptions. Prices change — confirm on the listing before you install.
Who it’s for
Delivery and pickup
What it moves
Bottom line

fulfilment cost and post-purchase experience

What it costs
From $29.99/mo

3 tiers · priced by locations

How it’s supported
39/100

Limited evidence · from 8 reviews

What it does

Local customers can get their orders the same day & conveniently return next day

You can request same-day delivery on-demand or schedule it for a later time

Transparent flat fees for packages up to 30 lbs and deliveries up to 50 miles

Get text alerts with real-time delivery updates and access to tracking page

Every package is protected against loss or damage with our Protection Policy

Pricing
Free to install. Free trial available.
Starter

Free to install

1 Location
$9.99 per Service
50 Delivery/Return Services
$100 Package Protection (Optional)
Standard Email Support
Free Setup Call
Launch

$29.99/month

Lowest paid plan
2-3 Locations
$9.99 per Service
200 Delivery/Return Services
$150 Package Protection (Optional)
Offline Order Delivery
Free Setup Call
Liftoff

$79.99/month

4-9 Locations
$9.99 per Service
500 Delivery/Return Services
$200 Package Protection (Optional)
Offline Order Delivery
Custom Platform Integration
Airborne

$799.99/month

10+ Locations
$8.99 per Service
Unlimited Delivery & Return Service
$500 Package Protection
Offline Order Delivery
Priority Support
Plans as listed on the Shopify App Store. Always confirm current pricing before installing.

39

/ 100
Limited evidence
low confidence

Scored on 8 merchant reviews we hold for Milkyway Delivery + Returns, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.

Computed from the 8 reviews we hold, with 12-month windows measured to 2026-09. This scores the public review record — it is not a review of the software itself, and a low score often means we hold little evidence rather than poor evidence.
Review history
2023–2026 · 8 reviews read
Reviews per year
20232 reviews
20243 reviews
20252 reviews
20261 reviews
What merchants say

3.8

10 reviews
5★75%
4★13%
3★0%
2★0%
1★13%
Developer replies
100%
of reviews get an answer
Reviewed at 12m+
0%
had used it a year when they wrote
From 8 reviews read. Typical reviewer had used the app for 24 days. Most merchants review in their first month, so this reflects when people write — not how long they stay.
Recent merchant reviews

The newest 8 of 10. Open one to read it in full, with the developer's reply where there is one.

We’ve been using Milkyway Delivery + Returns for local deliveries and returns, and overall it’s been a really solid experience. The app is easy to set up and works smoothly with our store, even on the latest themes. Same-day delivery has been a big plus for our local customers, and the return flow is simple and convenient, which customers genuinely appreciate. What we liked most is the transparent pricing and real-time updates and it makes operations much easier to manage. The flexibility to schedule deliveries or request on-demand delivery is also very helpful during busy days. Support has been responsive whenever we had questions, and the app does exactly what it promises without unnecessary complexity.

Developer repliedThanks so much for sharing about your experience and for giving Milkyway Delivery + Returns a try. We're glad to hear setup was smooth on your store and that same-day delivery has been beneficial for your local customers. We built Milkyway around transparent pricing and real-time updates, so learning that it’s making your day-to-day operations easier means a lot. And yes, that flexibility to schedule deliveries or request on-demand delivery is exactly for those busy days when things get hectic. Appreciate the kind words about support too. If you ever want to fine-tune anything in your delivery zones, cutoff times, or the returns settings, just reach out and we’ll help you get it dialed in. Thanks again for sharing your experience. Show more

The delivery request process is overly complex, and support is slow to respond. The app UI is confusing; consider using AI tools (Claud/Cursor/GPT5) to improve it. Implement AI-powered chat support. The initial user experience is crucial for your business's success. Your support was unavailable for 2 hours, and we ended up using Uber for a $24 delivery from DT LA to Pasadena.

Developer repliedBoho Coats, we take all reviews seriously and want to provide clear context and a path forward. • Support timing, your message arrived outside our customer support hours, which contributed to the delay in response. • Account activity, a delivery service was requested by you and then canceled about one minute later, so no courier was dispatched. • Setup, our dashboard and website include step by step guides, and we offered an onboarding call to walk you through, a time was not booked. • UI, the app follows Shopify requirements and logistics best practices. Feedback about UI confusion is uncommon among our merchants, but we take it seriously and continue to refine the experience. We have emailed you directly to understand what went wrong in more detail and learn from your experience, but have not yet heard back. We would welcome the chance to complete a brief onboarding and a live test so your experience reflects a configured workflow. Please reach out via email at support@milkywaydelivery.com or in-app chat if you have any questions or would like to have a quick onboarding call. Show more

We're thrilled with the service and support provided by this app! We're now offering local delivery for our customers within the LA area and also using it to transport inventory from our warehouse to our retail store. Excited to see our customers continue to adopt local delivery.

Developer repliedThank you so much for sharing your experience with Milkyway! We're thrilled to hear that One Golden Thread is leveraging our app for both local customer deliveries and inventory transport between local warehouse and retail store. We're here to continue supporting your growth and thanks for choosing Milkyway to be a part of your success! Show more

Absolutely love milkyway and love these guys that created it. They’re super hands on and have been there to guide me through every little detail since the day I signed up. They’re responsible and so are the drivers.

Developer repliedThank you so much, that means a lot! We’ve loved working with you from day one, and it’s been awesome to see how quickly you’ve integrated Milkyway into your operations. We built this to be hands-on and high-touch, and we’re glad that’s showing up in your experience - not just with our team, but with the drivers too. We’ve got more great stuff coming your way soon. Let’s keep scaling together. Show more

I've had limited experience with the app, mostly positive. The support has been very good at helping develop what I needed to work for my company. I haven't fully implemented the delivery service yet, but hope to use them in the future. Drivers were on time and were successful in their deliveries.

Developer repliedThank you for taking the time to share about your experience. We're really glad to hear our team was helpful and that the drivers showed up on time and got the deliveries done right. If there is anything that would make it easier for you to roll Milkyway delivery out day to day, just let us know and we will take care of it. We appreciate you working with us and we are here whenever you are ready to use Milkyway delivery more. Show more

Milkyway Delivery helps my local store to deliver in LA while being super fast, cost effective, and helping reduce my shipping carbon footprint. It's an epic combo of an easy to use and lightning fast customer service with a killer product that's even free to try. Thank you Milkway!!!

Developer repliedThank you so much for your kind words and the 5-star review! We're thrilled to hear that you found Milkyway Delivery cost-effective and eco-friendly. Making the process seamless for our users is always our top priority. If you ever have any questions or need further assistance, please don't hesitate to reach out. Show more

It's easy to use app. I love the idea of having this app on my Shopify dashboard. Didn't have any problems when used this service to deliver to our local customer recently. Support team was helpful to answer our questions and they responded fast to our inquiry for additional information.

Developer repliedThank you for your fantastic review and for awarding us 5 stars! We're delighted to hear that you find Milkyway Delivery easy to use and that it seamlessly integrates into your Shopify dashboard. Providing a smooth and efficient experience for our users is our top priority. Our support team is dedicated to providing fast and helpful assistance, we're pleased to hear that they were able to address your questions promptly and effectively. Thank you for choosing Milkyway Delivery for your local delivery and return needs! Show more

This was a very easy app to install and utilise , loved the way We can use it for local deliveries around. Highly Recommended!

Developer repliedWe're so glad to hear that Milkyway Delivery has been a breeze to set up and use for your same-day and next-day deliveries! Delighting local customers is what we strive for, so your positive feedback truly makes our day. We're always happy to help, please don't hesitate to reach out to our friendly support team. Thank you for choosing Milkyway! Show more

Milkyway Delivery + Returns FAQ

Answered from this app's own listing and its full review record.

Best suited for stores using Delivery and Shipping, which it integrates with and from $29/mo.

Paid plans start at $29.99/month, and run to $799.99/month across 3 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.

Milkyway Delivery + Returns's tiers are gated on locations, so the right plan depends on your own volume. The plan-fit tool on this page resolves the cheapest tier whose published limits cover the number you enter, and shows how much headroom is left before the next step up.

On our scorecard Milkyway Delivery + Returns rates 39 out of 100 — limited evidence — read from 8 merchant reviews. The developer has published replies to 8 of 8 reviews. The score reflects what the review record shows, nothing more.

10 merchants have reviewed Milkyway Delivery + Returns, averaging 3.8 out of 5. We hold the review history from 2023 to 2026, which is what the year-by-year chart on this page is built from.

Quick facts
At a glance
Merchant rating

3.8 / 5 · 10 reviews

New reviews, last 12 months

2

Developer replies

8 of 8 reviews

Typical reviewer had used it

24 days

Pricing

Free to install. Free trial available.

On the App Store since

October 3, 2023

Review history held

2023 – 2026

Integrates with
Checkout
Delivery
local delivery
route planner
Shipping
Categories
Delivery and pickup
Will AI shoppers find this store?

Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.

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