We’ve been using Alpaca for quite a while now and it’s been solid overall. The app is simple to set up and works well with our workflow for pickups and deliveries. We did run into a recent issue, but their support team (Sam in particular) was quick to respond, helpful, and took care of everything. Really appreciate the communication and customer service. Once everything was sorted it’s been running smooth again. Definitely recommend if you need a reliable pickup and delivery setup on Shopify.

We’ve tried multiple apps to handle customization for packing, pickup, and delivery but Alpaca is hands down the best. The interface is modern, clean, and intuitive. What really sets Alpaca apart is the level of customization it offers. It goes way beyond what most apps can do. But even more impressive than the app itself is the team behind it. We had a critical issue on our site, but since so much of our store’s functionality is built around their app, we reached out for help. Not only did the Alpaca team investigate and fix the issue, but they did it quickly and at no charge. They also took the time to explain the root of the issue so our developer could prevent it in the future. Incredible support. Powerful features. Clean design. If you’re serious about customizing your store’s fulfillment experience, Alpaca is the way to go.

We have been using this app for a few years and have been very happy with the results. We ran into an issue recently, and Steve from customer service went out of his way to troubleshoot and help resolve the problem quickly.

We at GT have been using Alpaca for the last 2 years and have been amazed by its ease of use and scalability. Alpaca is an intuitive solution to pick, pack and dispense the BOPIS orders. It’s as easy as 1, 2, 3! Designed to optimize picking efficiencies, instructs the users on how to pack the items picked and at a click of a button, dispense the order after customer pickup. We look forward to continued collaboration with the product team.

Alpaca is a life saver for my small business! We are able to seamlessly manage our order flow via this app and this easily replaces at least a full days worth of work each week if not more. Their customer service is always super fast to respond and they have always found a solution to any issue I have had quickly.

I've been using Alpaca: Pack, Pickup, Deliver since 2021, and I can confidently say it's a top-tier Shopify app. Over the years, the support team has consistently been helpful, but the new team led by Steve has set a new standard for excellence. Steve and his team provide probably the best customer support I've ever experienced. Several features of the app stand out. The built-in local delivery navigation that integrates seamlessly with Google Maps is incredibly convenient and efficient. The user interface is simple and intuitive, making it easy to navigate and use. I also appreciate the flexibility of having individual logins for all locations. This feature ensures that each site operates smoothly and independently. Additionally, the specific accounts for order managers and drivers simplify the process, making it easier for everyone involved. Overall, Alpaca: Pack, Pickup, Deliver has significantly improved our delivery operations, and I highly recommend it to any Shopify store owner looking for a reliable and user-friendly delivery solution.

Alpaca has been great for our busy e commerce pet business. Specifically, when we needed a couple extra tweaks , the tech staff were diligent and made all necessary changes so it worked perfectly for us.

App works flawlessly for years for our Shopify Plus store. They also have an amazing support team behind the product. Highly recommended!