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  1. xpay

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  4. Recurly Commerce Subscriptions

Recurly Commerce Subscriptions

by Recurly, Inc.

3.9

(23 reviews)

59/100 · Mixed signalsFree to install. Additional charges may apply.
Best suited for merchants running subscription services who use marketing tools like Klaviyo or Gorgias to reach customers.

Powerful subscriptions for enterprise brands Recurly Commerce is built for Shopify brands that have outgrown basic subscription apps. Launch sophisticated programs, reduce churn with intelligent retention tools, and gain the insights your team needs to make smarter decisions—all with Shopify-native checkout and a partner committed to helping your business grow. Recurly Commerce is built for Shopify brands that have outgrown basic subscription apps. Launch sophisticated programs, reduce churn with intelligent retention tools, and gain the insights your team needs to make smarter decisions—all with Shopify-native checkout and a partner committed to helping your business grow. more Payment recovery: retries and dunning backed by 15+ years of machine learning Digital subscriptions: purpose-built for digital, physical, and hybrid models Subscription bundles: gift boxes, fixed bundles, build-a-box Customer portal: low-code portal for skips, swaps, and gifts Churn control: reduce cancellations w/ retention flows, pausing, and incentives

Copy from the Shopify App Store listing, unedited.
View on ShopifyCompare the plansSee the scorecard
Who it’s for
Subscriptions
What it moves
Top line

average order value and catalog reach

What it costs
Free to install. Additional charges may apply.
How it’s supported
59/100

Mixed signals · from 23 reviews

What it does

Payment recovery: retries and dunning backed by 15+ years of machine learning

Digital subscriptions: purpose-built for digital, physical, and hybrid models

Subscription bundles: gift boxes, fixed bundles, build-a-box

Customer portal: low-code portal for skips, swaps, and gifts

Churn control: reduce cancellations w/ retention flows, pausing, and incentives

Plan fit
One plan, no tiers to choose between

This developer publishes a single plan (Free to install), so plan choice does not arise — the only decision is whether to install it. The listing summarises it as “Free to install. Additional charges may apply.”.

Pricing
Free to install. Additional charges may apply.
Custom

Free to install

Everything in Core
Volume-based discounts
No platform / transaction fees
Premium support
The listing notes additional charges may apply, so the plan prices above may not be the full monthly cost.
Plans as listed on the Shopify App Store. Always confirm current pricing before installing.

59

/ 100
Mixed signals
low confidence

Scored on 23 merchant reviews we hold for Recurly Commerce Subscriptions, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.





Total cost is not knowable up front
1 plan listed, but the listing notes additional charges may apply.
Computed from the 23 reviews we hold, with 12-month windows measured to 2026-08. This scores the public review record — it is not a review of the software itself, and a low score often means we hold little evidence rather than poor evidence.
Review history
2022–2026 · 23 reviews read
Reviews per year
20223 reviews
202310 reviews
20246 reviews
20253 reviews
20261 reviews
What merchants say

3.9

23 reviews
5★83%
4★9%
3★0%
2★4%
1★4%
Developer replies
57%
of reviews get an answer
Reviewed at 12m+
14%
had used it a year when they wrote
From 23 reviews read. Typical reviewer had used the app for 4 months. Most merchants review in their first month, so this reflects when people write — not how long they stay.
Recent merchant reviews

The newest 8 of 23. Open one to read it in full, with the developer's reply where there is one.

Recurly acquired Prive and completely ruined it. I don't understand the purpose of the acquisition if they just completely ignore Prive customers until they leave. Truly a terrible experience after the acquisition. Nobody at Recurly wanted to help or had any idea what was going on. Stay away!

Developer repliedWe’re sorry to hear about your experience following the Prive acquisition. This isn’t the experience we want customers to have, and we take this feedback seriously as we continue improving our support and processes. Thank you for sharing your perspective. Show more

The Recurly team is great to work with! They know how to balance both tactical and strategic conversations. We've had a few bumps in the past couple months, but they do come back with root issues and future preventions. I think the improvements in their pipeline will really help us to level up too.

Developer repliedThank you for the kind words! We appreciate your partnership and the trust you’ve placed in our team. While bumps can happen, we’re glad our focus on root causes and prevention has been helpful, and we’re excited about the improvements ahead. Show more

The Recurly Commerce team is dedicated to helping your shop succeed. As a new Shopify user, the Recurlly Commerce team helped us set up the flow that made sense for the HeatSense shop. The feature set is robust and the set up was easy. We will be using them for both our D2C and B2B offerings. I highly recommend the team and product.

Developer repliedThank you for the thoughtful review! We’re glad the Recurly Commerce team could help you get set up quickly and design a flow that works for HeatSense. We appreciate the recommendation and look forward to supporting both your D2C and B2B growth. Show more

If you have a large subscription base to migrate, I would be cautious to use this app. I still have unresolved issues of their platform not triggering properly even after 6 weeks later, which they are still working to resolve. Also they were just acquired, which was unfortunate timing. Scared for the future and will be migrating away at the end of the year.

Developer repliedThank you for your feedback. We understand that migrating a large subscriber base can be complex, and we regret that you encountered an issue during the process. Our team has been actively addressing the concern, and we're glad to have a solution now in place. We appreciate your collaboration throughout. Our recent acquisition by Recurly marks an exciting milestone, bringing expanded resources, a broader roadmap, and enhanced tooling to support our customers’ growth. We look forward to continuing to support your business. Show more

Doubled subscriptions in two months with Prive. Easy implementation and great results, couldn't ask for more.

We had some unique requirements for our subscription model, and most other subscription tools tried desperately to convince us to fit their design. We knew what was important to our brand and to our customers, so we kept searching until we found the right one. Prive listened to our needs, made sure they could partner with us successfully before saying yes, and then worked closely with us to build something that fit us perfectly. We had the entire team behind us during integration and implementation, and if we have any questions or feature requests we know we have them at the ready. While our platform has only been live for a couple months, we've already seen incredible success and are thrilled we chose Prive.

An amazing app and team! The backend of the app is easy to use, simple, and very customer-forward. The Prive team is also incredible! They helped us launch in the middle of a site redesign, and we couldn't be happier with our choice to transition from the larger subscription platform. Highly recommend Prive - you won't regret the transition!

We transitioned to Prive from Recharge. This app is MUCH better integrated. The team helped us through the transition and we've had no issues since we switched. We have yet to check out the affiliate marketing function, but are excited to transition that as well.

Developer repliedThank you so much, Pacha team! Excited to be a part of your growth journey! Show more

Recurly Commerce Subscriptions FAQ

Answered from this app's own listing and its full review record.

Best suited for merchants running subscription services who use marketing tools like Klaviyo or Gorgias to reach customers.

The Shopify App Store lists this app as “Free to install. Additional charges may apply.”. It does not publish plain monthly prices we can compute against.

On our scorecard Recurly Commerce Subscriptions rates 59 out of 100 — mixed signals — read from 23 merchant reviews. The developer has published replies to 13 of 23 reviews. The score reflects what the review record shows, nothing more.

23 merchants have reviewed Recurly Commerce Subscriptions, averaging 3.9 out of 5. We hold the review history from 2022 to 2026, which is what the year-by-year chart on this page is built from.

Quick facts
At a glance
Merchant rating

3.9 / 5 · 23 reviews


New reviews, last 12 months

3


Developer replies

13 of 23 reviews


Typical reviewer had used it

4 months


Pricing

Free to install. Additional charges may apply.


On the App Store since

April 11, 2022


Review history held

2022 – 2026

Integrates with
Checkout
Customer accounts
Attentive
Fivetran
Gorgias
Klaviyo
Postscript

Categories
Subscriptions
Will AI shoppers find this store?

Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.

Run a free readiness check
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