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  1. xpay

  2. Shopify apps

  3. Legal

  4. Returbo: Returns and Exchanges

Returbo: Returns and Exchanges

by Returbo AB

5.0

(86 reviews)

72/100 · SolidFrom $89/month. Free trial available.
Best suited for stores using Bring, Bundles.app and DHL, which it integrates with and from $89/mo.

Returns, exchanges, withdrawal form & store credit — self-service & EU 2023/2673 compliant. The post-purchase solution for your Shopify store. Trusted by brands across the Nordics, United States, European Union and beyond — manage returns, exchanges and complaints with self-registration, autogenerated labels and automatic tracking, all integrated directly on your website. Convert returns into exchanges, offer store credit, upsells, instant refunds and a compliant withdrawal form for EU 2023/2673. Boost retention and customer satisfaction. Try it today! The post-purchase solution for your Shopify store. Trusted by brands across the Nordics, United States, European Union and beyond — manage returns, exchanges and complaints with self-registration, autogenerated labels and automatic tracking, all integrated directly on your website. Convert returns into exchanges, offer store credit, upsells, instant refunds and a compliant withdrawal form for EU 2023/2673. Boost retention and customer satisfaction. Try it today! more Digital Return Form: Have your customer self-register their requests Return Shipping Slip: Autogenerates & sends the slips to your customers for you Withdrawal form for EU 2023/2673 Attach Image & Comments: Make it mandatory or optional Exchanges: Make it easy for your customers to exchange their items

Copy from the Shopify App Store listing, unedited.
View on ShopifyCompare the plansSee the scorecard
Who it’s for
Legal
What it moves
Bottom line

fulfilment cost and post-purchase experience

What it costs
From $89/mo

4 tiers

How it’s supported
72/100

Solid · from 86 reviews

What it does

Digital Return Form: Have your customer self-register their requests

Return Shipping Slip: Autogenerates & sends the slips to your customers for you

Withdrawal form for EU 2023/2673

Attach Image & Comments: Make it mandatory or optional

Exchanges: Make it easy for your customers to exchange their items

Plan fit
What each step up actually buys you

This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.

Core
$89/month
You start with

1 shipping carrier

30 returns/exchange/complaints per month

Autogenerated returnslips

Two languages - English + one more

Automated variant exchanges

Complaints attach image + comment

Plus
$249/month
Adds

3 shipping carriers

200 returns/exchange/complaints per mon

Three languages - English + two more

Attach images & comments to returns

One Special dealine per request type

Customize return form

Premium
$479/month
Adds

5 shipping carriers

600 returns/exchange/complaints per mon

Rule customization

Nudge Exchanges

Upsell and Store credit

Cancel group discounts (eg 3 for 2)

Enterprise
$1,124/month
Adds

Unlimited shipping carriers

1500 returns/exchange/complaints per mon

Dedicated development time

Dedicated account manager

All in Premium

Listed as “From $89/month. Free trial available.”. Plan contents change — confirm on the listing before you install.
Pricing
From $89/month. Free trial available.
Core

$89/month

Lowest paid plan
1 shipping carrier
30 returns/exchange/complaints per month
Autogenerated returnslips
Two languages - English + one more
Automated variant exchanges
Complaints attach image + comment
Withdrawal form EU Directive 2023/2673
Plus

$249/month

3 shipping carriers
200 returns/exchange/complaints per mon
Three languages - English + two more
Attach images & comments to returns
One Special dealine per request type
Customize return form
Different return locations per carrier
Automatic tracking of returns
Premium

$479/month

5 shipping carriers
600 returns/exchange/complaints per mon
Rule customization
Nudge Exchanges
Upsell and Store credit
Cancel group discounts (eg 3 for 2)
Proforma (international invoices)
Custom costs
Enterprise

$1,124/month

Unlimited shipping carriers
1500 returns/exchange/complaints per mon
Dedicated development time
Dedicated account manager
All in Premium
Plans as listed on the Shopify App Store. Always confirm current pricing before installing.

72

/ 100
Solid
medium confidence

Scored on 86 merchant reviews we hold for Returbo: Returns and Exchanges, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.





Computed from the 86 reviews we hold, with 12-month windows measured to 2026-08. This scores the public review record — it is not a review of the software itself, and a low score often means we hold little evidence rather than poor evidence.
Review history
2023–2026 · 86 reviews read
Reviews per year
202313 reviews
202427 reviews
202534 reviews
202612 reviews
What merchants say

5.0

86 reviews
5★99%
4★1%
3★0%
2★0%
1★0%
Developer replies
90%
of reviews get an answer
Reviewed at 12m+
4%
had used it a year when they wrote
From 86 reviews read. Typical reviewer had used the app for 2 months. Most merchants review in their first month, so this reflects when people write — not how long they stay.
Recent merchant reviews

The newest 8 of 86. Open one to read it in full, with the developer's reply where there is one.

Smidig implementering som har förenklat vår returhantering! Enkelt att använda både för oss och för våra kunder.

Developer repliedtack snälla för review 😍😍 Show more

Very good return management solution that was easy to get started with. From our first test to we used it in production was less than 60 minutes. It supports return labels from many different shipping providers and was straightforward to configure with our carriers. Customers can easily exchange products for another size or colour during the return process, helping us retain sales instead of refunds. The support has also been fast & personal

Developer repliedHappy to hear this!! 😍🙏 Thank you for the review Show more

Enkelt att komma igång och tjänsten fungerar väldigt bra! Returbo förenklar returhanteringen både för oss och för våra kunder.

Developer repliedtack snälla för review!! 😍 Show more

Akkurat det vi trengte for internasjonale returer! Julia og Ellen har vært veldig behjelpelige med oppsett og onboarding og systemet er intuitivt så man kan sette opp mye på egen hånd. Vi ble så fornøyde med tjenesten at vi nå og bruker Returbo på innenlands returer. Anbefales!

Developer repliedtack snälla för review!! 😍 Kul att jobba tillsammans med er! Show more

Returhantering är en viktig del av kundupplevelsen, men även för intern hantering och administration. Vi kan enkelt räkna hem en positiv ROI på att använda Returbo.

Developer repliedtack för din review 😍 Show more

Väldigt smidig tjänst som underlättar returer, både för oss som företag och våra kunder. Kommer användas ännu mer i framtiden! :)

Developer repliedTack för review 😍 Show more

Smidig lösning som minskat frikton och sparat tid för kundsupporten. Snabba på att hjälpa till vid frågor. Rekommenderas.

Developer repliedTack snälla för review 🌸🙏 Kul att jobba tillsammans med er Show more

Vi är otroligt nöjda med Returbo och teamet bakom! Det här gänget är fantastiskt att arbeta med. De är lyhörda, engagerade och sätter oss som kund i första rummet hela tiden. Man känner verkligen att de bryr sig om vår verksamhet och vill att vi ska lyckas. Själva lösningen fungerar klockrent och är väldigt enkel att använda, både för oss internt och för våra kunder. Implementeringen var smidig och vi märkte snabbt hur mycket tid och administration vi sparade. Faktum är att kostnaden för att inte ha ett returhanteringssystem är betydligt högre i form av lönekostnader och ineffektiv hantering. Att investera i ett system som Returbo är en självklarhet allt annat är faktiskt dumsnålt. Vi kan inte göra annat än att varmt rekommendera Returbo och hela teamet!

Developer repliedÅh vad kul att höra! 💕 Roligt att jobba med er!! Show more

Returbo: Returns and Exchanges FAQ

Answered from this app's own listing and its full review record.

Best suited for stores using Bring, Bundles.app and DHL, which it integrates with and from $89/mo.

Paid plans start at $89/month, and run to $1,124/month across 4 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.

Returbo: Returns and Exchanges's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.

On our scorecard Returbo: Returns and Exchanges rates 72 out of 100 — solid — read from 86 merchant reviews. The developer has published replies to 77 of 86 reviews. The score reflects what the review record shows, nothing more.

86 merchants have reviewed Returbo: Returns and Exchanges, averaging 5.0 out of 5. We hold the review history from 2023 to 2026, which is what the year-by-year chart on this page is built from.

Quick facts
At a glance
Merchant rating

5.0 / 5 · 86 reviews


Rating, last 12 months

5.00 from 19 reviews


New reviews, last 12 months

19 (was 34)


Developer replies

77 of 86 reviews


Typical reviewer had used it

2 months


Pricing

From $89/month. Free trial available.


On the App Store since

January 26, 2023


Review history held

2023 – 2026

Integrates with
Shopify Admin
Bring
Bundles.app
DHL
PostNord
Shippypro
UPS

Categories
LegalReturns and exchanges
Will AI shoppers find this store?

Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.

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