xpay
Shopify apps
Legal
Returbo: Returns and Exchanges
Returbo: Returns and Exchanges
by Returbo AB
5.0
(86 reviews)
Best suited for stores using Bring, Bundles.app and DHL, which it integrates with and from $89/mo.
Returns, exchanges, withdrawal form & store credit — self-service & EU 2023/2673 compliant. The post-purchase solution for your Shopify store. Trusted by brands across the Nordics, United States, European Union and beyond — manage returns, exchanges and complaints with self-registration, autogenerated labels and automatic tracking, all integrated directly on your website. Convert returns into exchanges, offer store credit, upsells, instant refunds and a compliant withdrawal form for EU 2023/2673. Boost retention and customer satisfaction. Try it today! The post-purchase solution for your Shopify store. Trusted by brands across the Nordics, United States, European Union and beyond — manage returns, exchanges and complaints with self-registration, autogenerated labels and automatic tracking, all integrated directly on your website. Convert returns into exchanges, offer store credit, upsells, instant refunds and a compliant withdrawal form for EU 2023/2673. Boost retention and customer satisfaction. Try it today! more Digital Return Form: Have your customer self-register their requests Return Shipping Slip: Autogenerates & sends the slips to your customers for you Withdrawal form for EU 2023/2673 Attach Image & Comments: Make it mandatory or optional Exchanges: Make it easy for your customers to exchange their items
Copy from the Shopify App Store listing, unedited.Legal
Bottom line
fulfilment cost and post-purchase experience
From $89/mo
4 tiers
72/100
Solid · from 86 reviews
What it does
Digital Return Form: Have your customer self-register their requests
Return Shipping Slip: Autogenerates & sends the slips to your customers for you
Withdrawal form for EU 2023/2673
Attach Image & Comments: Make it mandatory or optional
Exchanges: Make it easy for your customers to exchange their items
What each step up actually buys you
This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.
Core
$89/month
1 shipping carrier
30 returns/exchange/complaints per month
Autogenerated returnslips
Two languages - English + one more
Automated variant exchanges
Complaints attach image + comment
Plus
$249/month
3 shipping carriers
200 returns/exchange/complaints per mon
Three languages - English + two more
Attach images & comments to returns
One Special dealine per request type
Customize return form
Premium
$479/month
5 shipping carriers
600 returns/exchange/complaints per mon
Rule customization
Nudge Exchanges
Upsell and Store credit
Cancel group discounts (eg 3 for 2)
Enterprise
$1,124/month
Unlimited shipping carriers
1500 returns/exchange/complaints per mon
Dedicated development time
Dedicated account manager
All in Premium
Pricing
$89/month
$249/month
$479/month
$1,124/month
72
/ 100Solid
Scored on 86 merchant reviews we hold for Returbo: Returns and Exchanges, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2023–2026 · 86 reviews read| 2023 | 13 reviews |
|---|---|
| 2024 | 27 reviews |
| 2025 | 34 reviews |
| 2026 | 12 reviews |
What merchants say
5.0
90%
of reviews get an answer4%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 86. Open one to read it in full, with the developer's reply where there is one.
Smidig implementering som har förenklat vår returhantering! Enkelt att använda både för oss och för våra kunder.
Very good return management solution that was easy to get started with. From our first test to we used it in production was less than 60 minutes. It supports return labels from many different shipping providers and was straightforward to configure with our carriers. Customers can easily exchange products for another size or colour during the return process, helping us retain sales instead of refunds. The support has also been fast & personal
Enkelt att komma igång och tjänsten fungerar väldigt bra! Returbo förenklar returhanteringen både för oss och för våra kunder.
Akkurat det vi trengte for internasjonale returer! Julia og Ellen har vært veldig behjelpelige med oppsett og onboarding og systemet er intuitivt så man kan sette opp mye på egen hånd. Vi ble så fornøyde med tjenesten at vi nå og bruker Returbo på innenlands returer. Anbefales!
Returhantering är en viktig del av kundupplevelsen, men även för intern hantering och administration. Vi kan enkelt räkna hem en positiv ROI på att använda Returbo.
Väldigt smidig tjänst som underlättar returer, både för oss som företag och våra kunder. Kommer användas ännu mer i framtiden! :)
Smidig lösning som minskat frikton och sparat tid för kundsupporten. Snabba på att hjälpa till vid frågor. Rekommenderas.
Vi är otroligt nöjda med Returbo och teamet bakom! Det här gänget är fantastiskt att arbeta med. De är lyhörda, engagerade och sätter oss som kund i första rummet hela tiden. Man känner verkligen att de bryr sig om vår verksamhet och vill att vi ska lyckas. Själva lösningen fungerar klockrent och är väldigt enkel att använda, både för oss internt och för våra kunder. Implementeringen var smidig och vi märkte snabbt hur mycket tid och administration vi sparade. Faktum är att kostnaden för att inte ha ett returhanteringssystem är betydligt högre i form av lönekostnader och ineffektiv hantering. Att investera i ett system som Returbo är en självklarhet allt annat är faktiskt dumsnålt. Vi kan inte göra annat än att varmt rekommendera Returbo och hela teamet!
Returbo: Returns and Exchanges FAQ
Answered from this app's own listing and its full review record.
Best suited for stores using Bring, Bundles.app and DHL, which it integrates with and from $89/mo.
Paid plans start at $89/month, and run to $1,124/month across 4 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
Returbo: Returns and Exchanges's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.
On our scorecard Returbo: Returns and Exchanges rates 72 out of 100 — solid — read from 86 merchant reviews. The developer has published replies to 77 of 86 reviews. The score reflects what the review record shows, nothing more.
86 merchants have reviewed Returbo: Returns and Exchanges, averaging 5.0 out of 5. We hold the review history from 2023 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
5.0 / 5 · 86 reviews
5.00 from 19 reviews
19 (was 34)
77 of 86 reviews
2 months
From $89/month. Free trial available.
January 26, 2023
2023 – 2026
Categories
Will AI shoppers find this store?
Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.
Run a free readiness checkInstead of Returbo: Returns and Exchanges
Same categories, by review volume.
