Returbo Returns & Exchanges
by Returbo AB
5.0
(93 reviews)
Best suited for stores using Bring, Bundles.app and DHL, which it integrates with and from $89/mo.
Turn refunds into exchanges and store credit. Return portal built for European brands and carriers. Still running returns through your inbox and a spreadsheet? Returbo moves the whole flow into a branded portal on your store, built for high-volume brands in the Nordics and EU. Customers register returns, exchanges and claims themselves, labels from PostNord, DHL and more are generated and tracked until the item is back on your shelf. Offer an exchange or store credit before the refund is issued. EU 2023/2673 withdrawal form included. Start free and prove it on your own returns before you pay. Still running returns through your inbox and a spreadsheet? Returbo moves the whole flow into a branded portal on your store, built for high-volume brands in the Nordics and EU. Customers register returns, exchanges and claims themselves, labels from PostNord, DHL and more are generated and tracked until the item is back on your shelf. Offer an exchange or store credit before the refund is issued. EU 2023/2673 withdrawal form included. Start free and prove it on your own returns before you pay. more Replace return emails and spreadsheets with one branded return portal Let customers resolve returns, exchanges and claims themselves Shipping labels created and tracked automatically Require photos and comments on every claim before it reaches your team Offer an exchange or store credit before the refund is ever issued
Copy from the Shopify App Store listing, unedited.Legal
Bottom line
fulfilment cost and post-purchase experience
From $89/mo
4 tiers
72/100
Solid · from 91 reviews
What it does
Replace return emails and spreadsheets with one branded return portal
Let customers resolve returns, exchanges and claims themselves
Shipping labels created and tracked automatically
Require photos and comments on every claim before it reaches your team
Offer an exchange or store credit before the refund is ever issued
What each step up actually buys you
This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.
Core
$89/month
1 shipping carrier
30 returns/exchange/complaints per month
Autogenerated returnslips
Two languages - English + one more
Automated variant exchanges
Complaints attach image + comment
Plus
$249/month
3 shipping carriers
200 returns/exchange/complaints per mon
Three languages - English + two more
Attach images & comments to returns
One Special dealine per request type
Customize return form
Premium
$479/month
5 shipping carriers
600 returns/exchange/complaints per mon
Rule customization
Nudge Exchanges
Upsell and Store credit
Cancel group discounts (eg 3 for 2)
Enterprise
$1,124/month
Unlimited shipping carriers
1500 returns/exchange/complaints per mon
Dedicated development time
Dedicated account manager
All in Premium
Pricing
$89/month
$249/month
$479/month
$1,124/month
72
/ 100Solid
Scored on 91 merchant reviews we hold for Returbo Returns & Exchanges, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2023–2026 · 91 reviews read| 2023 | 13 reviews |
|---|---|
| 2024 | 27 reviews |
| 2025 | 34 reviews |
| 2026 | 17 reviews |
What merchants say
5.0
90%
of reviews get an answer4%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 93. Open one to read it in full, with the developer's reply where there is one.
Hittills har Returbo sparat oss flera timmar i veckan. Det är väldigt lätt och smidigt att förstå hur appen fungerar och vi är så så nöjda!
For us, this app is a rising star. It has helped us a lot while remaining very affordable.
Vi är väldigt nöjda med Returbo. Det har blivit mycket enklare med hanteringen av returer och toppen att kunna erbjuda byten också. Dom är snabba på att svara och man får alltid bra support.
Mycket bra returlösning
Riktigt bra service. Har gjort det enkelt för oss med den nya lagen. Rekommenderas varmt!
Smidig implementering som har förenklat vår returhantering! Enkelt att använda både för oss och för våra kunder.
Very good return management solution that was easy to get started with. From our first test to we used it in production was less than 60 minutes. It supports return labels from many different shipping providers and was straightforward to configure with our carriers. Customers can easily exchange products for another size or colour during the return process, helping us retain sales instead of refunds. The support has also been fast & personal
Enkelt att komma igång och tjänsten fungerar väldigt bra! Returbo förenklar returhanteringen både för oss och för våra kunder.
Returbo Returns & Exchanges FAQ
Answered from this app's own listing and its full review record.
Best suited for stores using Bring, Bundles.app and DHL, which it integrates with and from $89/mo.
Paid plans start at $89/month, and run to $1,124/month across 4 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
Returbo Returns & Exchanges's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.
On our scorecard Returbo Returns & Exchanges rates 72 out of 100 — solid — read from 91 merchant reviews. The developer has published replies to 82 of 91 reviews. The score reflects what the review record shows, nothing more.
93 merchants have reviewed Returbo Returns & Exchanges, averaging 5.0 out of 5. We hold the review history from 2023 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
5.0 / 5 · 93 reviews
4.95 from 21 reviews
21 (was 36)
82 of 91 reviews
2 months
From $89/month. Free trial available.
January 26, 2023
2023 – 2026
Categories
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