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  1. xpay✦ Commerce

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  4. Orders - Other

  5. SavedBy Package Protection

SavedBy Package Protection

by SavedBy.io

5.0

(55 reviews)

77/100 · SolidFree to install. Additional charges may apply.
Best suited for stores using Gorgias, Klaviyo and Recharge, which it integrates with.

Protect Shipments- Eliminate costs related to delivery issues and increase revenue at the same time! With SavedBy, customers will be given the option to protect their package in case their package is lost, stolen, or damaged. When any issue does arise, customers file a claim – and once processed – they will have the option to re-order, or to receive a refund. In both these cases, the money comes from SavedBy's wallet- not yours. Shipping companies like USPS, UPS, FEDEX, etc. screw up, we'll take on the headache of dealing with an upset customer - and did we mention that you retain the revenue? With SavedBy, customers will be given the option to protect their package in case their package is lost, stolen, or damaged. When any issue does arise, customers file a claim – and once processed – they will have the option to re-order, or to receive a refund. In both these cases, the money comes from SavedBy's wallet- not yours. Shipping companies like USPS, UPS, FEDEX, etc. screw up, we'll take on the headache of dealing with an upset customer - and did we mention that you retain the revenue? more Reduce customer support costs, time, and stress Increase conversion and loyalty via comfort and confidence in shipping Mitigate losses by putting refunds and re-orders into the hands of SavedBy Generate more revenue by having SavedBy place new orders in your store Control the customer experience, from your door to theirs

Copy from the Shopify App Store listing, unedited.
View on ShopifyCompare the plansSee the scorecard
Who it’s for
Orders - Other
What it moves
Bottom line

fulfilment cost and post-purchase experience

What it costs
Free to install. Additional charges may apply.
How it’s supported
77/100

Solid · from 54 reviews

What it does

Reduce customer support costs, time, and stress

Increase conversion and loyalty via comfort and confidence in shipping

Mitigate losses by putting refunds and re-orders into the hands of SavedBy

Generate more revenue by having SavedBy place new orders in your store

Control the customer experience, from your door to theirs

Plan fit
One plan, no tiers to choose between

This developer publishes a single plan (Free to install), so plan choice does not arise — the only decision is whether to install it. The listing summarises it as “Free to install. Additional charges may apply.”.

Pricing
Free to install. Additional charges may apply.
Free

Free to install

The listing notes additional charges may apply, so the plan prices above may not be the full monthly cost.
Plans as listed on the Shopify App Store. Always confirm current pricing before installing.

77

/ 100
Solid
medium confidence

Scored on 54 merchant reviews we hold for SavedBy Package Protection, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.





Total cost is not knowable up front
1 plan listed, but the listing notes additional charges may apply.
Computed from the 54 reviews we hold, with 12-month windows measured to 2026-09. This scores the public review record — it is not a review of the software itself, and a low score often means we hold little evidence rather than poor evidence.
Review history
2022–2026 · 54 reviews read
Reviews per year
20222 reviews
20235 reviews
20243 reviews
202522 reviews
202622 reviews
What merchants say

5.0

55 reviews
5★100%
4★0%
3★0%
2★0%
1★0%
Developer replies
56%
of reviews get an answer
Reviewed at 12m+
28%
had used it a year when they wrote
From 54 reviews read. Typical reviewer had used the app for 7 months. Most merchants review in their first month, so this reflects when people write — not how long they stay.
Recent merchant reviews

The newest 8 of 55. Open one to read it in full, with the developer's reply where there is one.

Fantastic - a very can do attitude who want to help and do their best for the client to get the most out of their service, which is not always common in b2b businesses! Highly recommend :)

SavedBy Support has truly exceeded my expectations. They are attentive, flexible, and an absolute pleasure to work with. The collaboration has been outstanding from day one. I have nothing but good things to say about both the platform and the team. The platform is easy to understand and use, onboarding was thorough, they have helped us guide our customers through the claims process. The entire experience has been smooth and seamless. Implementation was a breeze, and I love how customizable SavedBy is to meet the specific needs of our organization. Their support team is fast, friendly, attentive, and genuinely great to work with. The customer experience is phenomenal, and installation was completely painless. Being able to reach them on Slack is the best! Overall, I’m incredibly impressed with SavedBy, the platform, and most importantly, the partnership. They are truly a top-notch partner, and I highly recommend them!

The team at SavedBy are a great group of folks to work with and their service is outstanding!

We have worked with SavedBy for years now. They are very flexible and accommodating to our needs. This was a refreshing change after working with some of their competitors. They give us full ownership over the experience, which is critical for our brand. They've alleviated the workload for our customer service team as well, which has been great. Overall a great working relationship with the SavedBy team and would recommend.

Savedby support has exceeded my expectations. They are also attentive and flexible. The Collaboration has been outstanding. The Savedby platform is easy to understand and use. The onboarding was thorough, and they even provided email macros to help our customers file claims. The experience has been smooth and easy.

Exceptional customer service! They’re always available when I need help looking into an issue and are quick to help get customer orders resolved. Highly recommend!

SavedBy has been a massive help for our customers, and is an amazing solution when it comes to our product type - food and subscription heavy. We were searching for a provider for months that integrated with our subscriptions app - a true integration and not just adding on a one time product for every recurring order- SavedBy got it done. Their team is amazing and responsive and i cant recommend them enough!

Saveby has been a great add-on to our customer experience. Not only does it save our customer service team time, but the team is also incredibly responsive and helpful!

SavedBy Package Protection FAQ

Answered from this app's own listing and its full review record.

Best suited for stores using Gorgias, Klaviyo and Recharge, which it integrates with.

The Shopify App Store lists this app as “Free to install. Additional charges may apply.”. It does not publish plain monthly prices we can compute against.

On our scorecard SavedBy Package Protection rates 77 out of 100 — solid — read from 54 merchant reviews. The developer has published replies to 30 of 54 reviews. The score reflects what the review record shows, nothing more.

55 merchants have reviewed SavedBy Package Protection, averaging 5.0 out of 5. We hold the review history from 2022 to 2026, which is what the year-by-year chart on this page is built from.

Quick facts
At a glance
Merchant rating

5.0 / 5 · 55 reviews


Rating, last 12 months

5.00 from 33 reviews


New reviews, last 12 months

33 (was 11)


Developer replies

30 of 54 reviews


Typical reviewer had used it

7 months


Pricing

Free to install. Additional charges may apply.


On the App Store since

March 30, 2022


Review history held

2022 – 2026

Integrates with
Checkout
Gorgias
Klaviyo
Recharge
Skio
Stay.ai
TapCart

Categories
Orders - Other
Will AI shoppers find this store?

Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.

Run a free readiness check
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