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  1. xpay

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  5. Orders - Other

  7. SavedBy Package Protection

SavedBy Package Protection

by SavedBy.io

5.0

(35 reviews)

95/100 · Well supportedFree to install. Additional charges may apply.
Best suited for merchants handling subscription orders or repeat purchases through Recharge or Skio, who want to offer package protection at checkout.

Protect Shipments- Eliminate costs related to delivery issues and increase revenue at the same time! With SavedBy, customers will be given the option to protect their package in case their package is lost, stolen, or damaged. When any issue does arise, customers file a claim – and once processed – they will have the option to re-order, or to receive a refund. In both these cases, the money comes from SavedBy's wallet- not yours. Shipping companies like USPS, UPS, FEDEX, etc. screw up, we'll take on the headache of dealing with an upset customer - and did we mention that you retain the revenue? With SavedBy, customers will be given the option to protect their package in case their package is lost, stolen, or damaged. When any issue does arise, customers file a claim – and once processed – they will have the option to re-order, or to receive a refund. In both these cases, the money comes from SavedBy's wallet- not yours. Shipping companies like USPS, UPS, FEDEX, etc. screw up, we'll take on the headache of dealing with an upset customer - and did we mention that you retain the revenue? more Reduce customer support costs, time, and stress Increase conversion and loyalty via comfort and confidence in shipping Mitigate losses by putting refunds and re-orders into the hands of SavedBy Generate more revenue by having SavedBy place new orders in your store Control the customer experience, from your door to theirs

Copy from the Shopify App Store listing, unedited.
View on ShopifyCompare the plansSee the scorecard
Who it’s for
Orders - Other
What it moves
Bottom line

fulfilment cost and post-purchase experience

What it costs
Free to install. Additional charges may apply.
How it’s supported
95/100

Well supported · from 35 reviews

What it does

Reduce customer support costs, time, and stress

Increase conversion and loyalty via comfort and confidence in shipping

Mitigate losses by putting refunds and re-orders into the hands of SavedBy

Generate more revenue by having SavedBy place new orders in your store

Control the customer experience, from your door to theirs

Plan fit
One plan, no tiers to choose between

This developer publishes a single plan (Free to install), so plan choice does not arise — the only decision is whether to install it. The listing summarises it as “Free to install. Additional charges may apply.”.

Pricing
Free to install. Additional charges may apply.
Free

Free to install

The listing notes additional charges may apply, so the plan prices above may not be the full monthly cost.
Plans as listed on the Shopify App Store. Always confirm current pricing before installing.

95

/ 100
Well supported
low confidence

Scored on 35 merchant reviews we hold for SavedBy Package Protection, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.

Total cost is not knowable up front
1 plan listed, but the listing notes additional charges may apply.
Computed from the 35 reviews we hold, with 12-month windows measured to 2026-08. This scores the public review record — it is not a review of the software itself, and a low score often means we hold little evidence rather than poor evidence.
Review history
2022–2026 · 35 reviews read
Reviews per year
20222 reviews
20235 reviews
20243 reviews
202522 reviews
20263 reviews
What merchants say

5.0

35 reviews
5★100%
4★0%
3★0%
2★0%
1★0%
Developer replies
86%
of reviews get an answer
Reviewed at 12m+
20%
had used it a year when they wrote
From 35 reviews read. Typical reviewer had used the app for 6 months. Most merchants review in their first month, so this reflects when people write — not how long they stay.
Recent merchant reviews

The newest 8 of 35. Open one to read it in full, with the developer's reply where there is one.

This is our third package protection app that we have tried and so far we are loving the experience! White glove implementation, prompt customer service, works perfectly with our subscription app... no issues for us or our customers. We highly recommend SavedBy!

This app and the team members are great! Always helpful! It has been great to offer this service to our customers! Claims get resolved fast. :)

SavedBy is an excellent partner. They've consistently gone above and beyond for us and our customers.

I will prompt this review by saying that we have tried a lot of shipping protection services over the years. There was something that bugged us about every other service like this. Our goal has always been to find a solution that is a true value add for our customers (without hassle) and saves us shipping nightmare headaches. SaveBy truly has been a life saver for us. We love the customer support we receive through our slack channel. Our customers are happy, and that is the most important thing to us. Claim process is super simple for our customers. And we have plenty of support from the SaveBy team if anything comes up. Our CS team loves working with SaveBy. Their CEO is a great person. Everything always gets handled promptly. You don't loose money. What else are you looking for?

Developer repliedThank you so much!!! It means the world that we are your the final choice and forever home for shipping protection for Brake Free. We are here to help any time you need us, day and night! It's been a pleasure to work with y'all and we're excited to continue working with your team - Will Show more

Working with SavedBy has been a fantastic experience. Their customer support is super professional and they are very responsive. As a business that tries to keep prices as low as possible for our customers, it is nice to have a fall back system to make sure when products are lost or damaged in transit, they can be replaced without any hit to our business! 10/10 would recommend working with this company!

Developer repliedThank you so much!! We love working with y'all and selfishly get a lot of pride out of partnering with THE Knees Over Toes legends. Let's make it an amazing year ahead! Show more

We vetted quite a few options in this category and ultimately decided to go with the SavedBy solution. This team has been a pleasure to work with; super responsive and truly take care of customers. The SavedBy solution was everything we hoped it would be and a great addition to our business.

Developer repliedSo legendary getting to work with THE HEATONIST and Hot Ones! Thanks so much for your review -- we're here to be the best team possible and solve not only your customers issues but any and all issues you may have, whether related to shipping protection or not! Always happy to be a sounding board - Will Show more

SavedBy has taken a lot of pressure off of our Customer Service team and helped us save money. They have been a wonderful company to work with - they're attentive, accommodating, and reliable. I love that they're real people with real solutions, truly a pleasure to work with.

Developer repliedThis means the world to us -- we let the team know about this review and the whole CS team said it's a pleasure to work with y'all as well :) - Will (And Jenny, Raven, Caitlyn, Alex, and Lillie) Show more

SavedBy has been a phenomenal addition to our site! The entire team is incredibly responsive and helpful. We had a few requests that are outside the norm and they didn't skip a beat in getting it done for us. If you're looking to add package protection, go with SavedBy!

Developer repliedThanks so much for the review -- we love working with y'all (and talking music, shout out to that Slow Jam 1 from BV). Always here to help with your requests and make sure we get the best service done for you! - Will Show more

SavedBy Package Protection FAQ

Answered from this app's own listing and its full review record.

Best suited for merchants handling subscription orders or repeat purchases through Recharge or Skio, who want to offer package protection at checkout.

The Shopify App Store lists this app as “Free to install. Additional charges may apply.”. It does not publish plain monthly prices we can compute against.

On our scorecard SavedBy Package Protection rates 95 out of 100 — well supported — read from 35 merchant reviews. The developer has published replies to 30 of 35 reviews. The score reflects what the review record shows, nothing more.

35 merchants have reviewed SavedBy Package Protection, averaging 5.0 out of 5. We hold the review history from 2022 to 2026, which is what the year-by-year chart on this page is built from.

Quick facts
At a glance
Merchant rating

5.0 / 5 · 35 reviews

Rating, last 12 months

5.00 from 14 reviews

New reviews, last 12 months

14 (was 11)

Developer replies

30 of 35 reviews

Typical reviewer had used it

6 months

Pricing

Free to install. Additional charges may apply.

On the App Store since

March 30, 2022

Review history held

2022 – 2026

Integrates with
Checkout
Gorgias
Klaviyo
Recharge
Skio
Stay.ai
TapCart
Categories
Orders - Other
Will AI shoppers find this store?

Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.

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