Propel Replay, Survey, Heatmap
by Propel Commerce
4.9
(700 reviews)
Best suited for stores doing 750–80,000 pageviews/month, stores using Google Ads, Meta Ads and Microsoft Ads, which it integrates with and willing to start free and move to $9/mo.
See why shoppers don't buy, then fix it with replays, heatmaps, surveys, checkout recording & AI Trusted by 8,000+ Shopify stores to recover lost sales with session recording. Watch live or recorded replays of real shoppers, including abandoned carts, and see exactly where they hesitate or get stuck. Replay abandoned checkouts on Shopify Plus, find ignored buttons with heatmaps, and ask why shoppers didn't buy with on-site surveys. AI insights flag conversion drops before they cost you revenue. Running ads? See which clicks are bots or competitors. No code needed, set up in minutes. Trusted by 8,000+ Shopify stores to recover lost sales with session recording. Watch live or recorded replays of real shoppers, including abandoned carts, and see exactly where they hesitate or get stuck. Replay abandoned checkouts on Shopify Plus, find ignored buttons with heatmaps, and ask why shoppers didn't buy with on-site surveys. AI insights flag conversion drops before they cost you revenue. Running ads? See which clicks are bots or competitors. No code needed, set up in minutes. more Watch live & recorded session replays to spot friction & cart abandonment Ask the AI Assistant what's costing you sales, without watching every replay Use heatmaps to spot ignored add-to-cart buttons, distractions & broken layouts Run on-site surveys to learn why shoppers didn't buy or abandoned checkout Spot bots & competitor clicks draining your ad spend, by IP and traffic source
Copy from the Shopify App Store listing, unedited.Which plan would my store need?
Move this to your own volume. Nothing is sent anywhere — the answer is computed here, from the limits this developer publishes.
How many pageviews a month?
Basic
$9.90/month
≈ $0.0008 per pageview
Free Sampler ($0/mo) will not stretch this far — it caps out on pageviews/month.
Next step up is Plus at $19.90/mo — $10.00 more a month.
Analytics
Top line
conversion rate
From $9.90/mo
free plan available · 4 tiers · priced by pageviews/month
90/100
Well supported · from 675 reviews
What it does
Watch live & recorded session replays to spot friction & cart abandonment
Ask the AI Assistant what's costing you sales, without watching every replay
Use heatmaps to spot ignored add-to-cart buttons, distractions & broken layouts
Run on-site surveys to learn why shoppers didn't buy or abandoned checkout
Spot bots & competitor clicks draining your ad spend, by IP and traffic source
Pricing
Free
$9.90/month
$19.90/month
$39.90/month
90
/ 100Well supported
Scored on 675 merchant reviews we hold for Propel Replay, Survey, Heatmap, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2021–2026 · 675 reviews read| 2021 | 18 reviews |
|---|---|
| 2022 | 53 reviews |
| 2023 | 45 reviews |
| 2024 | 104 reviews |
| 2025 | 186 reviews |
| 2026 | 269 reviews |
What merchants say
4.9
85%
of reviews get an answer5%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 700. Open one to read it in full, with the developer's reply where there is one.
Great so far.
ok
One of the best apps I downloaded for my store I wished I installed it sooner. I know a lot more know about my customers that I wish I knew earlier.
I've used different apps for session replays and heatmaps before, like Hotjar, Lucky Orange, and Clarity, but I decided to try something new this time. I'm happy that I did, and Propel is great. It has a clean interface, good set of features that work well, and the support is great.
Great app providing good session replays
Propel Replay, Survey, Heatmap FAQ
Answered from this app's own listing and its full review record.
Best suited for stores doing 750–80,000 pageviews/month, stores using Google Ads, Meta Ads and Microsoft Ads, which it integrates with and willing to start free and move to $9/mo.
There is a free plan, paid plans start at $9.90/month, and run to $39.90/month across 4 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
Propel Replay, Survey, Heatmap's tiers are gated on pageviews/month, so the right plan depends on your own volume. The plan-fit tool on this page resolves the cheapest tier whose published limits cover the number you enter, and shows how much headroom is left before the next step up.
On our scorecard Propel Replay, Survey, Heatmap rates 90 out of 100 — well supported — read from 675 merchant reviews. The developer has published replies to 572 of 675 reviews. The score reflects what the review record shows, nothing more.
700 merchants have reviewed Propel Replay, Survey, Heatmap, averaging 4.9 out of 5. We hold the review history from 2021 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
4.9 / 5 · 700 reviews
4.89 from 315 reviews
315 (was 157)
572 of 675 reviews
23 days
Free plan available. Free trial available.
June 17, 2021
2021 – 2026
Categories
Will AI shoppers find this store?
Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.
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