Scout CRM (Shop Phone)
by HMS Commerce
4.5
(64 reviews)
Best suited for stores looking to recover abandoned carts and build customer relationships through phone, SMS, and messaging integrations like WhatsApp and Slack.
Your store's automated personal assistant with actionable alerts. Customer relationships are your competitive advantage Large retailers and marketplaces will never create a true trusted 1 on 1 relationship with their customers. They will never personally call a VIP customer and say “thank you.” Walmart will never call a large abandoned checkout customer and ask them how they can help them solve their needs. They will always look at customers like numbered transactions and automate every single thing, whereas you look at your customers like assets. Customer relationships are your competitive advantage Large retailers and marketplaces will never create a true trusted 1 on 1 relationship with their customers. They will never personally call a VIP customer and say “thank you.” Walmart will never call a large abandoned checkout customer and ask them how they can help them solve their needs. They will always look at customers like numbered transactions and automate every single thing, whereas you look at your customers like assets. more Alerts you who you should call when you need to call them Abandoned checkouts, VIP & Repeat Customer and Selected Product notifications Abandoned Checkout & Thank You Emails automation
Copy from the Shopify App Store listing, unedited.Abandoned cart
Top line
conversion rate and average order value
From $9/mo
free plan available · 3 tiers
39/100
Limited evidence · from 64 reviews
What it does
Alerts you who you should call when you need to call them
Abandoned checkouts, VIP & Repeat Customer and Selected Product notifications
Abandoned Checkout & Thank You Emails automation
What each step up actually buys you
This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.
Free
Free
Limit of 100 total Abandoned Checkout Alerts
Email Support
VIP & Repeat Customer Alerts
Follow up & New Customer Alerts
Basic Plan
$9/month
Free everything, plus
Live Checkout Creation Alerts
Auto Thank You & Abandon Checkout Emails
Unlimited Alerts
Unlimited Members
Pro Plan
$29/month
Everything in Basic, plus
Low Inventory Alert
Product Purchase Alerts
Tags Alerts
Phone support
Pricing
Free
$9/month
$29/month
39
/ 100Limited evidence
Scored on 64 merchant reviews we hold for Scout CRM (Shop Phone), across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2017–2025 · 64 reviews read| 2017 | 7 reviews |
|---|---|
| 2018 | 19 reviews |
| 2019 | 11 reviews |
| 2020 | 13 reviews |
| 2021 | 7 reviews |
| 2022 | 2 reviews |
| 2024 | 3 reviews |
| 2025 | 2 reviews |
What merchants say
4.5
25%
of reviews get an answer46%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 64. Open one to read it in full, with the developer's reply where there is one.
It quit working. There is no support option. The PIN system is a problem, and we cannot disable it. That means, every 30 days, one must reauthenticate to use the APP. I got it to work partially. No alerts were coming out. I attempted to update the App for our sole sales staff, but it wouldn't accept the phone number. I tried the 833 number for support - I got a buzzing sound. I tried to schedule a call, but the Calendly link does not work. When working with not all the bugs, it would be great. I think the developer quit fixing issues on it.
Hello! I love this app!! Literally what I was looking for :D It sends alerts to your phone whenever a customer abandons their checkout. It's the only app that has this function!
Was great but now is horrible I am deleting it!! Zero help contacting them unlike before when I started using it. It has stopped working completely now.
Scout has been critical to our Abandoned Cart Sequence. Our abandoned cart emails recover on average of 15% of lost sales while with Scout we are now recovering 50% off sales! This has been huge. The one-on-one follow up with customers helps build trust in our brand & adds to the bottom line.
Hi Folks, you may install this application even without thinking. Best for abandoned cart recovery. BR// Vikas Arora www.TulipSmile.com www.TinkuBhai.com
Great app notifies me when I have an abandoned cart and reminds me to call that customer! What a great idea - I never thought to call abandoned cart customers.
This is a useful app and is seamless in its integration. I like how simple their apps are compared to some other apps which have too much going on! Thanks guys! Ted
Just started working with it and I like it already because it reminds me right away to touch base with customer. I would give it 5 but I haven't worked with it long enough.
Scout CRM (Shop Phone) FAQ
Answered from this app's own listing and its full review record.
Best suited for stores looking to recover abandoned carts and build customer relationships through phone, SMS, and messaging integrations like WhatsApp and Slack.
There is a free plan, paid plans start at $9/month, and run to $29/month across 3 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
Scout CRM (Shop Phone)'s plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.
On our scorecard Scout CRM (Shop Phone) rates 39 out of 100 — limited evidence — read from 64 merchant reviews. The developer has published replies to 16 of 64 reviews. The score reflects what the review record shows, nothing more.
64 merchants have reviewed Scout CRM (Shop Phone), averaging 4.5 out of 5. We hold the review history from 2017 to 2025, which is what the year-by-year chart on this page is built from.
At a glance
4.5 / 5 · 64 reviews
0
16 of 64 reviews
9 months
Free plan available
February 15, 2017
2017 – 2025
Will AI shoppers find this store?
Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.
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