I moved over from Recharge to Stay.ai a few years ago and have never looked back. We are primarily a DTC subscription business, and believe the stay.ai backend + customer experience is excellent. The account support we receive from Karl and Alexis has also been timely and very helpful. highly recommend.

Been with Stay for about six months now, and unfortunately it’s been another case of overpromising and underdelivering. During the sales process, I was told I’d have regular meetings with my Customer Success Manager, along with proactive recommendations and insights on how to optimize my subscription program. Since implementation, that simply hasn’t happened. The only interactions I’ve had with my CSM were when I reached out with questions. There have also been new features released during my time on the platform, yet I’ve received no outreach, guidance, or recommendations on whether they could benefit my business. The platform itself is solid. It works as advertised and I don’t have major complaints about the software. The problem is that a big part of the reason I chose Stay was the level of support that was promised during the sales process. I expected a proactive partner that would help identify opportunities to improve and grow my subscription program. Instead, the relationship has been largely reactive. If you’re unhappy with your current subscription platform’s support, Stay probably won’t solve that problem. The software is fine, but the service has fallen well short of expectations.

We've been using StayAI for 3 years and it's been a seamless experience. The platform just works, which is all you want from something you rely on daily. What really sets them apart is the support. Our customer success manager Morgan is exceptional. She's responsive, proactive, and genuinely invested in our success. Highly recommend.

The team from Stay has been amazing so far in helping with our setup and subscription program! We migrated from BOLD to Stay.ai and the experience was seamless from start to finish. Their team made the transition incredibly smooth with no problems or downtime. Since switching, we’ve had access to a much better analytics dashboard that actually gives us useful insights, and features like the cancellation survey have helped us better understand and reduce churn. Also the customer portal has also been a huge hit with our subscribers! Overall we are very happy with this switch over and cant wait to continue to grow using Stay!

Product is great, where Stay really shines is in their customer support. Whether it was learning the platform (super easy anyway), making changes, or working through technical issues - the team is extremely responsive and beyond helpful.

The Stay.AI team is phenomenal. They seamlessly onboarded us in early 2025 and it has been such a easy and delightful experience working with them since. We've worked with multiple reps, all who are so knowledgeable and proactive. They are constantly adding innovative features to their platform and actually act on feedback from their clients - it's worth every penny!

The implementation was seamless and very hands off for our team because the Stay team was so hands on! The interface is super user friendly and customizable.

From our very first calls to get us onboarded in May 2024, through our formal onboarding in February 2025, and even today, I can confidently say that Stay.ai has been an amazing team to work with. Gina and her incredible team have been nothing short of exceptional. The level of service, care, and ongoing support we’ve received as a client goes far beyond what you typically experience with a subscription platform. They don’t just support you when something breaks, they genuinely partner with you to help optimize every feature the platform offers so it truly fits your business model. What really sets Stay.ai apart is how thoughtfully the platform is built for real subscription businesses: It gives customers full flexibility to manage their subscriptions easily (skip, swap, delay, frequency changes) without creating friction or support tickets The retention tools and workflows are intuitive, powerful, and actually drive results, from proactive churn prevention to smart winback flows The data and insights allow us to clearly understand customer behavior and make informed decisions to improve LTV and retention Everything feels intentional and designed to scale with a growing brand, not just “out of the box” features that don’t adapt And last but definitely not least, our CSM, Charles, is absolutely the best to work with. Nothing gets by him. He is proactive, detail-oriented, and always thinking a step ahead to make sure we’re set up for success. Having a CSM who truly understands both the platform and our business makes all the difference. Hands down, this has been the best experience I’ve had with a subscription platform to date. Everyone should know about Stay.ai.