We translated our store in 8 different languages. The app is very easy to use. The concept is simple but very useful. We use manual edit option not auto translate. We connected GPT API which allows us to bulk translate what we need. All translated content is updated fast on the website however the products translations were taken a lot of time to sync in shopify database so the content can become available for api requests, product xml feeds etc. We used our own system to translate the products with GPT api and write the translation back in shopify so we can create product feeds xml and connect to Google merchant center. The app provides 2 very useful functionalities. 1. Keyword translation exclusion list; 2. Find and replace keywords. Both functionalities allowed us to keep our product specific names unchanged and to replace very fast texts that we needed to change for specific markets. There were some problems along the way but the Transcy team helped us fix everything in a short amount of time.

I've never seen any faster response with actual related content instead of auto-reply from an app developer. The people at Transcy are very helpful & friendly. Highly recommend.

App makes a difficult and time consuming job feel achievable. Support is very responsive.

Raymond provided clear & prompt support, for helping with our install. It's reassuring to know there is great support when required.

This is horrifying - It has completely hijacked my store - Changed the links. I cannot even edit anymore. He broke the links, translated literally. I just uninstalled it

We’ve been using Transcy for our Shopify multilingual stores for quite a long time, and overall the experience has been very positive. The app is helpful for managing translations across multiple languages and makes international store operations much easier. What impressed us the most was the customer support. Raymond and the team were patient, responsive, and genuinely helpful throughout the entire process. They took the time to understand our situation and provided a suitable solution very quickly. Really appreciate the professional support and smooth communication. Highly recommended for Shopify stores that need multilingual support.

I have been using Transcy for translation on my Shopify store for months, and the app itself worked decently for basic multilingual needs. However, in late January 2026, Transcy unilaterally changed my subscription plan WITHOUT my consent or any prior notification, upgrading me to a much higher tier and charging me nearly $200 extra per month. This is a blatant violation of consumer trust and business ethics. I never approved the plan change, received no email alert, and only discovered the massive overcharge when checking my Shopify billing. Their support has been unresponsive when I requested a downgrade and refund for the unauthorized charges. For any merchant considering Transcy: BEWARE. They will arbitrarily change your plan and overcharge you without permission. This is unacceptable for a paid app on the Shopify marketplace. I cannot recommend this app at all due to this predatory billing practice. edit on 3.19 After two days of communication and assistance from Shopify staff, Transcy refunded me the extra $189.90. Although this wasn't all the extra money I'd spent since January 26th, I'm still grateful for their willingness to communicate amicably and try to resolve the issue.

Translations take forever, endless upsells before being able to use the app, custmoer service time is horrible and if they are online they are slow, unfriendly and cannot find a solution and repsonse time is horrific. Cannot recommend. For this rpemium price i expect premium software and customert service but I can´t even recommend this app if it was Free to use