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  5. Social trust - Other

  7. Trusted Shops reviews and more

Trusted Shops reviews and more

by Trusted Shops SE

4.0

(47 reviews)

20/100 · Limited evidenceFree to install. Additional charges may apply.
Best suited for stores using 2048 Variants and Trusted Shops, which it integrates with.

Earn the trust of over 45 million online shoppers Integrate the Trustbadge and start collecting real customer reviews immediately. Benefit from a state-of-the-art platform to gather, display, and respond to more reviews. With your positive reviews, you earn the Trusted Shops quality seal. It is your key to instant trust building within the Community of Trust. Since your shop is trustworthy, Trusted Shops offers buyer protection to all your customers – for worry-free shopping and maximum security. Integrate the Trustbadge and start collecting real customer reviews immediately. Benefit from a state-of-the-art platform to gather, display, and respond to more reviews. With your positive reviews, you earn the Trusted Shops quality seal. It is your key to instant trust building within the Community of Trust. Since your shop is trustworthy, Trusted Shops offers buyer protection to all your customers – for worry-free shopping and maximum security. more Collect real customer reviews Earn the quality seal & buyer protection for your customers Reach over 45 million online shoppers across Europe Sell more – thanks to better conversion rates and higher shopping carts

Copy from the Shopify App Store listing, unedited.
View on ShopifyCompare the plansSee the scorecard
Who it’s for
Social trust - Other
What it moves
Top line

conversion rate and average order value

What it costs
Free to install. Additional charges may apply.
How it’s supported
20/100

Limited evidence · from 47 reviews

What it does

Collect real customer reviews

Earn the quality seal & buyer protection for your customers

Reach over 45 million online shoppers across Europe

Sell more – thanks to better conversion rates and higher shopping carts

Plan fit
One plan, no tiers to choose between

This developer publishes a single plan (Free to install), so plan choice does not arise — the only decision is whether to install it. The listing summarises it as “Free to install. Additional charges may apply.”.

Pricing
Free to install. Additional charges may apply.
Free

Free to install

The listing notes additional charges may apply, so the plan prices above may not be the full monthly cost.
Plans as listed on the Shopify App Store. Always confirm current pricing before installing.

20

/ 100
Limited evidence
low confidence

Scored on 47 merchant reviews we hold for Trusted Shops reviews and more, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.

Recent reviews rate below this app's own average
Reviews in the last 12 months average 2.80, 1.33 stars below the lifetime average of 4.13. Worth reading the newest reviews before installing.
Total cost is not knowable up front
1 plan listed, but the listing notes additional charges may apply.
Computed from the 47 reviews we hold, with 12-month windows measured to 2026-08. This scores the public review record — it is not a review of the software itself, and a low score often means we hold little evidence rather than poor evidence.
Review history
2023–2026 · 47 reviews read
Reviews per year
202310 reviews
20243 reviews
202530 reviews
20264 reviews
What merchants say

4.0

47 reviews
5★70%
4★6%
3★4%
2★4%
1★15%
Developer replies
79%
of reviews get an answer
Reviewed at 12m+
16%
had used it a year when they wrote
From 47 reviews read. Typical reviewer had used the app for 7 months. Most merchants review in their first month, so this reflects when people write — not how long they stay.
Recent merchant reviews

The newest 8 of 47. Open one to read it in full, with the developer's reply where there is one.

Katastrophales App-Design! Völlig unflexibel. Support und Vertrieb sind telefonisch nicht zu erreichen, Anrufe gehen sofort auf ein Telefonsystem in den USA. TrustedShops kassiert nur ab und vertritt nicht die Interessen der Händler (@ TrustedShop: die Händler zahlen Eure Gehälter!). Sucht Euch in jedem Fall eine andere Lösung! Fast jeder andere Anbieter hat besseren Service zum kleineren Preis! Sicken nur Jahresrechnung und fordern dann per Anwalt alle Außenstände ein. Keine Zahlungsaufforderung, keine Mahnung = Halsabschneider!

Die App funktioniert nur bedingt, speziell mit mehreren Sprachen ist man verloren. Der Support ist fragwürdig, warte immer wieder auf Antworten. Theme Integration ist sehr eingeschränkt, minimalistische Funktionen. Firmenpolitik mit Zwang zum Abo für digitale services - Lässt die Finger davon.

no posicionan, dicen que debido a un rebranding, pero no tienen autoridad en absoluto. Nada recomendable.

Developer repliedHola, gracias por tu reseña. Sentimos que no estés satisfecho. Hemos revisado el caso en detalle. Tu comentario no se refiere a la app ni a nuestro servicio, sino a la fecha de cancelación en relación con el plazo de preaviso acordado. Por eso la suscripción siguió activa. Con gusto te ayudamos a aprovechar la app al máximo durante el tiempo restante de tu suscripción o a dejar registrada la cancelación para la próxima fecha posible. Escríbenos unas líneas. Atentamente, Tu equipo de Trusted Shops Show more

We have 2 websites but the app is not working on mobile. We asked for an audit on the website but they are saying that they have support only for certin countries! The trigger for email sending is not working on Fullfield status, only on the date of the client order.

It is a very costly solution, which unfairly locks you into a contract that automatically renews with 3 months' notice, which is not written in the signed contract but very briefly mentioned in their general conditions. Also, no notification or reminder is sent before the renewal deadline, which doesn't comply with German law.

App funktioniert gut, der Kundendienst ist bei Schwierigkeiten immer da und hat mir beim installieren geholfen. Auf jeden Fall zu empfehlen.

Developer repliedEs freut uns, dass wir dich bei der Installation unterstützen konnten. Für deine Empfehlung sagen wir ganz herzlich danke. Dein Trusted Shops Team Show more

Support nur via Ticket erreichbar da keiner ans Telefon geht Allerdings ist der Support äußerst freundlich und hilfsbereit! Mein Problem mit der Integration konnte schnell behoben werden :) Warte derzeit noch auf die "Trustbadge", wenn das auch noch klappt, wird die Bewertung nochmals aktualisiert :) ) Intransparente Kosten bei Abschluss (Angebotspreis =/= Rechnungsbetrag da im Angebot mit Nettopreisen gearbeitet wird und mit einem Grundbetrag geworben, welcher aber stets zusätzliche "Pakete" benötigt)

Developer repliedVielen Dank für dein offenes Feedback. Ich habe gesehen, dass unser Support dich bereits bei der Integration unterstützt hat. Solltest du darüber hinaus noch Rückfragen haben, etwa zu einzelnen Funktionen oder zu den Konditionen, stehen wir dir jederzeit gerne zur Verfügung. Wir wünschen dir viel Erfolg beim Sammeln deiner ersten Bewertungen und freuen uns, dich dabei zu begleiten. Dein Trusted Shops Team Show more

Ik werk nu een aantal weken met Trusted Shops en dat gaat erg goed. De onboarding was professioneel en ze hebben de tijd genomen om alles goed uit te leggen. Je kan ze bellen wanneer nodig en reageren snel op mails. Ik kan het iedereen aanbevelen.

Developer repliedBedankt voor je mooie review en de fijne samenwerking tot nu toe! Wat je in zo’n korte tijd hebt bereikt is echt indrukwekkend – 19 beoordelingen met een uitstekende score van 4,79. Dat is een topresultaat en laat zien hoeveel vertrouwen je weet op te bouwen bij je klanten. Je Trusted Shops Team Show more

Trusted Shops reviews and more FAQ

Answered from this app's own listing and its full review record.

Best suited for stores using 2048 Variants and Trusted Shops, which it integrates with.

The Shopify App Store lists this app as “Free to install. Additional charges may apply.”. It does not publish plain monthly prices we can compute against.

On our scorecard Trusted Shops reviews and more rates 20 out of 100 — limited evidence — read from 47 merchant reviews. The developer has published replies to 37 of 47 reviews. The score reflects what the review record shows, nothing more.

47 merchants have reviewed Trusted Shops reviews and more, averaging 4.0 out of 5. We hold the review history from 2023 to 2026, which is what the year-by-year chart on this page is built from.

Quick facts
At a glance
Merchant rating

4.0 / 5 · 47 reviews

Rating, last 12 months

2.80 from 5 reviews

New reviews, last 12 months

5 (was 29)

Developer replies

37 of 47 reviews

Typical reviewer had used it

7 months

Pricing

Free to install. Additional charges may apply.

On the App Store since

April 27, 2023

Review history held

2023 – 2026

Integrates with
Checkout
Shopify Admin
2048 Variants
Trusted Shops
Categories
Social trust - Other
Will AI shoppers find this store?

Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.

Run a free readiness check
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The agent-readiness stack for the AI shopping era — helping merchants, publishers and SaaS companies get discovered, cited and transacted with by ChatGPT, Perplexity, Claude, Gemini and the custom shopping agents underneath them.

CompanyAgentically Inc. (d/b/a xpay✦)1875 Mission St, Ste 103San Francisco, CA 94103, United Stateslegal@xpay.sh · privacy@xpay.sh
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