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  1. xpay

  2. Shopify apps

  3. Abandoned cart

  4. Zoko: WhatsApp for D2C Brands

Zoko: WhatsApp for D2C Brands

by Bourbon Science Inc.

4.9

(385 reviews)

72/100 · SolidFrom $49.99/month. Free trial available.
Best suited for D2C brands using WhatsApp to recover abandoned carts and reach customers on social channels.

Probably not for you if you don't use WhatsApp or Facebook Messenger to communicate with customers.

WhatsApp marketing, automation & support for D2C brands. Powered by AI flows and a multi-agent inbox Zoko connects your Shopify store to WhatsApp® so you can manage marketing, sales, support and automation from one platform. Run broadcast campaigns to segmented customer lists, recover abandoned carts with automated flows, send order notifications, and handle conversations with a multi-agent shared inbox. Zoko's flow builder and AI chatbots work directly with your Shopify data, so every message reaches the right customer at the right moment. Zoko connects your Shopify store to WhatsApp® so you can manage marketing, sales, support and automation from one platform. Run broadcast campaigns to segmented customer lists, recover abandoned carts with automated flows, send order notifications, and handle conversations with a multi-agent shared inbox. Zoko's flow builder and AI chatbots work directly with your Shopify data, so every message reaches the right customer at the right moment. more Customers browse your Shopify catalog and buy inside WhatsApp - no redirect Send WhatsApp campaigns using Shopify segments - purchases, tags, activity Whole team, one WhatsApp number - handovers, notes and routing built in Recover carts, send post-purchase updates, upsells & retention - fully automated Answer customer questions with AI - your team steps in only when it matters

Copy from the Shopify App Store listing, unedited.
View on ShopifyCompare the plansSee the scorecard
Who it’s for
Abandoned cart
What it moves
Top line

conversion rate and average order value

What it costs
From $49.99/mo

4 tiers

How it’s supported
72/100

Solid · from 382 reviews

What it does

Customers browse your Shopify catalog and buy inside WhatsApp - no redirect

Send WhatsApp campaigns using Shopify segments - purchases, tags, activity

Whole team, one WhatsApp number - handovers, notes and routing built in

Recover carts, send post-purchase updates, upsells & retention - fully automated

Answer customer questions with AI - your team steps in only when it matters

Plan fit
What each step up actually buys you

This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.

Starter
$49.99/month
You start with

Best for early-stage, pay-as-you-grow

$0.015/conversation - no monthly cap

Unlimited agents, no per-seat fees

WhatsApp catalog synced from Shopify

Broadcast to Shopify segments

Multi-agent shared inbox

Plus
$79.99/month
Adds

Best for growing D2C brands

5K conv/mo - no Zoko conversation fee

5 agents - add more at $15/agent/mo

Elite
$139.99/month
Adds

Best for scaling D2C brands

100K conv/mo - no Zoko conversation fee

10 agents - add more at $12/agent/mo

Max
$499.99/month
Adds

Best for high-volume D2C brands

5M conv/mo - no Zoko conversation fee

30 agents - add more at $9/agent/mo

Listed as “From $49.99/month. Free trial available.”. Plan contents change — confirm on the listing before you install.
Pricing
From $49.99/month. Free trial available.
Starter

$49.99/month

Lowest paid plan
Best for early-stage, pay-as-you-grow
$0.015/conversation - no monthly cap
Unlimited agents, no per-seat fees
WhatsApp catalog synced from Shopify
Broadcast to Shopify segments
Multi-agent shared inbox
Pre-built Shopify flows free
Zoko AI bots available as paid add-on
Plus

$79.99/month

Best for growing D2C brands
5K conv/mo - no Zoko conversation fee
5 agents - add more at $15/agent/mo
WhatsApp catalog synced from Shopify
Broadcast to Shopify segments
Multi-agent shared inbox
Pre-built Shopify flows free
Zoko AI bots available as paid add-on
Elite

$139.99/month

Best for scaling D2C brands
100K conv/mo - no Zoko conversation fee
10 agents - add more at $12/agent/mo
WhatsApp catalog synced from Shopify
Broadcast to Shopify segments
Multi-agent shared inbox
Pre-built Shopify flows free
Zoko AI bots available as paid add-on
Max

$499.99/month

Best for high-volume D2C brands
5M conv/mo - no Zoko conversation fee
30 agents - add more at $9/agent/mo
WhatsApp catalog synced from Shopify
Broadcast to Shopify segments
Multi-agent shared inbox
Pre-built Shopify flows free
Zoko AI bots available as paid add-on
Plans as listed on the Shopify App Store. Always confirm current pricing before installing.

72

/ 100
Solid
high confidence

Scored on 382 merchant reviews we hold for Zoko: WhatsApp for D2C Brands, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.





Computed from the 382 reviews we hold, with 12-month windows measured to 2026-08. This scores the public review record — it is not a review of the software itself, and a low score often means we hold little evidence rather than poor evidence.
Review history
2021–2026 · 382 reviews read
Reviews per year
202121 reviews
202254 reviews
202334 reviews
202426 reviews
2025131 reviews
2026116 reviews
What merchants say

4.9

385 reviews
5★92%
4★4%
3★1%
2★0%
1★3%
Developer replies
17%
of reviews get an answer
Reviewed at 12m+
14%
had used it a year when they wrote
From 382 reviews read. Typical reviewer had used the app for 3 months. Most merchants review in their first month, so this reflects when people write — not how long they stay.
Recent merchant reviews

The newest 8 of 385. Open one to read it in full, with the developer's reply where there is one.

We've been using Zoko for years, and it works very well. Love those function like Quick Replies, Broadcasting, makes the chat handling much easier. It works well with Shopify too, able to send product to chat, also able to create special promo to lead the customer to your website to close the deal. Happy with it.

Zoko has been a solid WhatsApp marketing platform for my Shopify store. The abandoned cart flows, broadcast campaigns, and automation are easy to set up, and the Shopify integration works smoothly. It has helped streamline customer communication and recover sales without much manual effort. The interface is intuitive, and the support team is responsive whenever needed. Overall, a great choice for D2C brands looking to grow through WhatsApp marketing.

We have had a great experience using Zoko for our business. The platform has been very helpful in streamlining our WhatsApp communication and automation workflows. What stands out the most is their excellent support team. They are always responsive, knowledgeable, and willing to go the extra mile to resolve any issues. A special thanks to Bharath for his outstanding support and dedication. He has been incredibly helpful in setting up and optimizing our WhatsApp flows, ensuring everything works smoothly for our business. His prompt assistance and problem-solving approach have made the onboarding and implementation process seamless. Highly recommend Zoko to any D2C brand looking for a reliable WhatsApp solution backed by an amazing support team.

We in Prime Plus Co in Kuwait, we are using Zoko and our WhatsApp Business line is integrated to it, since I joined in Dec 2025, and I have been in contact with Zoko Customer Care which is very efficient and active. I always know that my notes are truly considered and I had an experience with sharing broadcast through Zoko to our customers and all my inquiries to do everything step by step were fulfilled in the best way possible. Not only that, but also following up to make sure everything went well. I hope for Zoko more development, success and flourish, because not only they have exceptional service but they are always rendering with modern business requirements with great professionalism.

We’ve been using Zoko for 3 months and had a great experience. It helps us manage WhatsApp conversations, automate workflows, and improve customer support. Special thanks to Miss Muzaina for her excellent support during setup and guidance throughout. The Shopify integration and automation features have made our operations smoother and faster. The support team is responsive and helpful. Highly recommended for Shopify brands looking to scale WhatsApp communication and sales.

We've been using Zoko for almost two years, and their chatbots over the past few months have significantly reduced our team's workload by handling customer queries efficiently. The Zoko team has been consistently responsive and supportive whenever we've needed assistance. Overall, it's been a great experience, and we're very satisfied with the platform and the support.

We've been using Zoko for the past three months at Vriksham, and the experience has been genuinely positive. As an e-commerce brand handling a large number of customer conversations every single day, we were looking for a WhatsApp solution that was reliable, easy to use, and could help us improve customer engagement without adding operational complexity. Zoko has delivered well on all those fronts. What has stood out the most, however, is the support we've received from Muzaina. Right from onboarding to implementation and every query in between, she has been incredibly responsive, patient, and proactive. She never made us feel like we were just another client. Whether it was helping us understand features, resolving issues quickly, or suggesting better ways to use the platform, she was always just a message away. Having someone who genuinely cares about your success makes a huge difference, especially when you're implementing a new system. Her guidance made our transition smooth and gave our team the confidence to make the most of Zoko. Over these three months, we've seen encouraging returns from our WhatsApp marketing and customer communication efforts. The platform has become an important part of our customer engagement strategy, and we're excited to continue exploring more of what it offers. A big thank you to the entire Zoko team for building a solid product, and a special appreciation to Muzaina for her exceptional support. She's been one of the biggest reasons our experience with Zoko has been such a positive one. Highly recommended for any business looking to scale customer conversations and WhatsApp marketing with a team that truly supports you along the way.

Really enjoyed using Zoko, the catalog fearure for taking orders while chatting with customers is a real game changer making life much easier for our whole team! The support to set up and answer all onboarding doubts has been amazing as well

Zoko: WhatsApp for D2C Brands FAQ

Answered from this app's own listing and its full review record.

Best suited for D2C brands using WhatsApp to recover abandoned carts and reach customers on social channels. Probably not for you if you don't use WhatsApp or Facebook Messenger to communicate with customers.

Paid plans start at $49.99/month, and run to $499.99/month across 4 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.

Zoko: WhatsApp for D2C Brands's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.

On our scorecard Zoko: WhatsApp for D2C Brands rates 72 out of 100 — solid — read from 382 merchant reviews. The developer has published replies to 65 of 382 reviews. The score reflects what the review record shows, nothing more.

385 merchants have reviewed Zoko: WhatsApp for D2C Brands, averaging 4.9 out of 5. We hold the review history from 2021 to 2026, which is what the year-by-year chart on this page is built from.

Quick facts
At a glance
Merchant rating

4.9 / 5 · 385 reviews


Rating, last 12 months

4.89 from 167 reviews


New reviews, last 12 months

167 (was 89)


Developer replies

65 of 382 reviews


Typical reviewer had used it

3 months


Pricing

From $49.99/month. Free trial available.


On the App Store since

December 8, 2020


Review history held

2021 – 2026

Integrates with
Checkout Apps
Facebook Messenger
Instagram
Judgeme
WhatsApp
WhatsApp API

Categories
Abandoned cartChat
Will AI shoppers find this store?

Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.

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The agent-readiness stack for the AI shopping era — helping merchants, publishers and SaaS companies get discovered, cited and transacted with by ChatGPT, Perplexity, Claude, Gemini and the custom shopping agents underneath them.

CompanyAgentically Inc. (d/b/a xpay✦)1875 Mission St, Ste 103San Francisco, CA 94103, United Stateslegal@xpay.sh · privacy@xpay.sh
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