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  7. TopSMS

TopSMS

Enhance your WooCommerce store with automated SMS notifications based on order status changes. Built exclusively for Australian businesses.

40+ active installs
5.0
(3 ratings)
Free on WordPress.org
View on WordPress.orgSupport forum
Will this break my store?

What the WordPress.org registry says about keeping TopSMS running.

WordPress compatibility
Tested to 6.8.6 — 2 branches behind 7.0
A branch or two behind — normal for a plugin between releases.
Last updated
9 months ago
At least 22.8 releases a year since launch. WordPress.org only lists versions still available for download, so the real number may be higher.
Requires PHP
7.4
Your host must be running at least this version.
Requires WordPress
5.0
Contributors
2
40+ active installsWordPress.org reports installs in bands, not exact counts.
Maintenance & trust

Scored on how TopSMS is looked after — not on how many stores run it.

76

out of 100
SolidSome ratings or support history.
Maintenance
26 / 35
Updated 256 days ago.
WordPress compatibility
14 / 20
Tested to WP 6.8.6, 2 branch(es) behind.
Support responsiveness
Not enough data
Only 0 support thread(s) — not enough to judge.
Merchant satisfaction
11 / 15
5.0/5 across 3 rating(s).
Listing transparency
10 / 10
Provides: screenshots, description, homepage
1 of 5 measures had too little evidence to score. They are left out of the total rather than counted as zero — otherwise a plugin would be marked down for being small rather than for being poorly kept.Measured 2026-08-01 from the WordPress.org plugin registry.
Ratings

5.0

3 ratings
5★3
4★0
3★0
2★0
1★0
Every rating WordPress.org holds for this plugin, not a sample. Written reviews live in the plugin's WordPress.org reviews forum.

TopSMS is a powerful WooCommerce plugin developed by EUX Digital Agency that revolutionizes how you communicate with your customers through SMS.

Source Code

The complete source code for this plugin is available on our Github repository.

Key Features

1. Automated SMS System Based on Order Status
* Send instant SMS notifications when order status changes (processing, completed, shipped, etc.).
* Fully customizable message templates for each order status.
* Personalize messages with dynamic variables (customer name, customer last name, order ID).
* Schedule delayed notifications for specific order statuses.
* Supports multiple languages for global-ready WooCommerce stores (SMS sending remains AU-only).

2. Comprehensive SMS Analytics
* Track delivery rates and read receipts for all sent messages.
* Monitor SMS credit usage with detailed reports.
* Visual dashboard with key performance metrics and trends.

3. In-Store SMS Credit Recharging
* Purchase SMS credits directly through your WooCommerce store.
* Multiple credit packages to suit businesses of all sizes.
* Automatic low-credit alerts and recharge reminders.
* Special discount offers for bulk credit purchases.

4. Bulk SMS Campaigns
* Send or schedule bulk SMS campaigns to your selected contact lists or saved segments.
* Create and manage campaigns directly from the Campaigns page.
* Save campaigns as drafts to edit or send later.
* View all sent, scheduled, cancelled, and draft campaigns with filtering by status.
* Cancel scheduled campaigns anytime through the campaign management table.

5. Contacts and Segmentation
* View all WooCommerce customers in the Contacts page.
* Filter contacts by state, city, postcode, total number of orders, total amount spent, and SMS subscription status.
* Save filters as segments that can be reused for future SMS campaigns.

Benefits for Store Owners

  • Reduce customer support inquiries with proactive order updates.
  • Increase customer satisfaction through timely communication.
  • Lower cart abandonment rates with strategic SMS campaigns.
  • Build customer loyalty through consistent engagement.
  • Save time with automated workflows and notifications.

Technical Features

  • Built exclusively for Australian businesses.
  • ACMA-compliant sender IDs and privacy protocols.
  • GDPR-compliant with explicit consent management.
  • Lightweight design with minimal impact on site performance.
  • Built using modern React and REST API architecture for smooth user experience.
  • Asynchronous processing for sending and managing large campaigns.
  • Contacts database synchronization with WooCommerce customer records.

Regulatory Compliance

TopSMS is fully compliant with Australian Communications and Media Authority (ACMA) requirements for SMS usage.
– Sender ID Validation: Businesses must use a registered, non-misleading sender ID matching their trading name.
– Verification Required: TopSMS enforces sender ID registration before sending messages.
– No International Use: Only Australian numbers are supported to align with local laws.
Learn more:
– ACMA SMS Spam Rules
– ACMA Scam SMS Guidelines

External services

This plugin connects to the TopSMS API (provided by EUX Digital Agency) to send SMS messages and retrieve analytics data.

What the service is and what it is used for:
– TopSMS API is used to send SMS messages to customers when order statuses change, track message delivery, recharge credit balances, and provide analytics to the store owner.

What data is sent and when:
– When an SMS is triggered (e.g., from an order update), the following data is sent to the TopSMS API: customer’s mobile number, order ID, order status, and the customized SMS message content.
– Store and site identifiers may also be sent for authentication and analytics purposes.
– When viewing analytics or credit balances, the plugin may request delivery status updates, read receipts, and account credit levels.

Who provides the service:
– EUX Digital Agency (Australia), the developer and maintainer of the TopSMS API.

Links:
– TopSMS Terms of Service
– TopSMS Privacy Policy

Geographic Limitation:
– TopSMS is an Australia-only service and is not intended for international use.

Is TopSMS available outside of Australia?

No. TopSMS is built exclusively for Australian businesses. Our SMS delivery infrastructure and compliance standards are designed to meet ACMA regulations and ensure optimal delivery rates within Australia only.

Do my SMS credits expire?

No, your credits never expire. You can use them whenever you like — no monthly minimums, no forced top-ups, and no hidden fees.

Is my business name used as the sender ID?

Yes. As required by the Australian Communications and Media Authority (ACMA), the sender name must clearly identify your business. TopSMS ensures your sender ID matches your brand name to improve trust and reduce SMS fraud risk.

Can I use a custom sender name?

Yes, but only if it aligns with your business name. Generic or misleading sender names will be rejected under ACMA anti-spam guidelines.

How are payments processed?

Payments for SMS credits are securely processed via Stripe. We do not store your card details. All transactions are encrypted and PCI-DSS compliant.

Is TopSMS compliant with Australian privacy laws?

Yes. TopSMS is fully compliant with both GDPR and ACMA privacy regulations. You can collect SMS consent at checkout, offer opt-out links, and manage your customers’ privacy preferences responsibly.

Do I need customer consent to send SMS?

Absolutely. ACMA requires clear and informed consent before sending SMS messages. TopSMS includes tools to collect and manage consent directly within WooCommerce.

Can I preview messages before they are sent?

Yes. You can preview each message template with dynamic sample data to ensure everything looks right before activating automations.

Are there any long-term contracts or commitments?

No. TopSMS is pay-as-you-go. You only pay for the SMS credits you use — simple, predictable pricing with no lock-in contracts.

Do you offer volume discounts for larger businesses?

Yes. We offer discounted SMS credit packages for stores with higher messaging needs. Contact us to discuss a custom plan for your business.

Can I send SMS notifications for custom order statuses?

Not yet. At present, custom order status support is not available but may be considered for a future release.

How do I monitor my SMS credit balance?

Your current credit balance is always visible in the TopSMS dashboard. You can also set up automatic alerts when your credits fall below a specified threshold.

Categories
Store analyticsEmail & SMSOrder management
Plugin details
Version2.0.19
Last updated2025-11-18 5:51am GMT
Added2025-05-30
Requires WordPress5.0
Tested up to6.8.6
Requires PHP7.4
Tags on WordPress.org
analytics
Notifications
order
sms
woocommerce
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