Microsoft Dynamics 365 Customer Service Pricing
microsoft.com · Help Desk · refreshed 2026-05-06Microsoft Dynamics 365 Customer Service pricing starts at $50/user/mo (or $50/user/mo billed annually) for the Professional plan. 3 tiers total including a free tier. No monthly-only billing option.
Page fetched 2026-05-09 · microsoft.com · Annual-only tier subscription
www.microsoft.com/en-us/dynamics-365/products/customer-service/pricing
Microsoft Dynamics 365 Customer Service — 2 products
Professional
$50/user/mo
or $50/user/mo billed annuallyEnterprise
$105/user/mo
or $105/user/mo billed annuallyPremium
$195/user/mo
or $195/user/mo billed annuallySee your real cost on each plan
Adjust seats to compare Microsoft Dynamics 365 Customer Service plans side-by-side and check the annual break-even.
How many seats do you need?
Professional
$50.00/mo per seat · $50.00/mo billed annually$250/mo
Enterprise
$105/mo per seat · $105/mo billed annually$525/mo
Premium
$195/mo per seat · $195/mo billed annually$975/mo
Microsoft Dynamics 365 Customer Service pricing FAQ
Microsoft Dynamics 365 Customer Service pricing starts at $50/user/mo for the Professional plan; paid plans up to $195/user/mo. Billed annually.
Microsoft Dynamics 365 Customer Service's cheapest business-usable plan is Professional at $50/mo. lowest per‑user price among paid tiers.
Yes — Microsoft Dynamics 365 Customer Service publishes a free tier. free trial, no credit card required.
Not currently — Microsoft Dynamics 365 Customer Service's public pricing page routes every advertised plan to a sales contact form.
xpay scored Microsoft Dynamics 365 Customer Service as sales-gated: every advertised plan routes to a sales contact form. Microsoft Dynamics 365 Customer Service publishes a pricing page with 5 discoverable plan tier(s). No per-unit price was found on the page; an agent has no direct way to estimate the cost of a single task. Self-serve signup exists alongside a sales-led / custom tier. Public API documentation is reachable without an auth wall. For the full purchase simulation see the linked Agent-Ready Index scorecard.
In the Help Desk category, xpay's Agent-Ready Index lists alternatives ranked by their ability to support AI agent purchase. Visit the agent-readiness scorecard for Microsoft Dynamics 365 Customer Service to compare with 3 nearest peers.
Top Microsoft Dynamics 365 Customer Service alternatives by pricing transparency
Can an AI agent buy from Microsoft Dynamics 365 Customer Service?
19
/ 100 in xpay's Agent-Ready SaaS IndexMicrosoft Dynamics 365 Customer Service scores 19/100 on xpay's Agent-Ready Index v2: partial pricing visibility.
See the full scorecardIncludes the 6-step agent purchase simulation, score breakdown across 7 dimensions, and the one-line fix that would lift Microsoft Dynamics 365 Customer Service into the Agent-Ready Verified band.At a glance
free trial, no credit card required
Annual only
$50/user/mo · $50/user/mo if annual
No
2 × 3
Annual-only tier subscription
Most agent-ready
Microsoft Dynamics 365 Customer Service pricing summary derived from a live read of https://www.microsoft.com/en-us/dynamics-365/products/customer-service/pricing on 2026-05-06. For the agent-readiness assessment — including the 6-step purchase simulation and a per-dimension scorecard — see xpay's Agent-Ready SaaS Index entry for Microsoft Dynamics 365 Customer Service.
Explore SaaS pricing across categories
25,480+ SaaS scored on agent-buyability — browse by readiness band, category, or jump straight to a pay-per-run tool on xpay.tools.