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  7. Microsoft Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service logo

Microsoft Dynamics 365 Customer Service

Not Agent-Ready Yet
Agent-Ready SaaS Index · microsoft.com · scored 2026-05-09 · rubric v2.0
Score 19 / 100
Help Desk
Self-serve checkout
Public API

Microsoft Dynamics 365 Customer Service scores 19/100 on xpay's Agent-Ready Index v2: partial pricing visibility.

See Microsoft Dynamics 365 Customer Service pricing summaryLive pricing page
Pricing
Microsoft Dynamics 365 Customer Service — 2 products
As of 2026-05-09 · www.microsoft.com/en-us/dynamics-365/products/customer-service/pricing
Billed annually only — no monthly option
Professional
Sales
$50/user/mo
or $50/user/mo billed annually
Case management
Knowledge management
Microsoft 365 interoperation
Unlimited named users
Microsoft Power BI
Enterprise
Sales
$105/user/mo
or $105/user/mo billed annually
Advanced AI‑based resources
Unified routing
Analytics and KPI reporting
Forecasting and scheduling
Portals
Premium
Sales
$195/user/mo
or $195/user/mo billed annually
Integrated contact center
Generative AI powered
Multisession support
Unified routing
Analytics and KPI reporting
Score breakdown · rubric v2.0
How Microsoft Dynamics 365 Customer Service scores on the agent-ready dimensions

Public pricing visibility

13 / 15

Self-serve checkout

0 / 15

Public API + docs

0 / 20

Usage-based / metered pricing

0 / 20

Free entry path

4 / 7

No sales call required

2 / 7

Card / wallet / x402 payment

0 / 6

Machine-readable bonus (MCP / OpenAPI)

0 / 10

Total
19 / 100
Effective pricing
What it actually costs at typical scale
1 user, Professional plan
$50/mo
· 1 named user· annual billing, monthly equivalent used
Confidence: high
5 users, Enterprise plan
$525/mo
· 5 named users· annual billing, monthly equivalent used
Confidence: high
Agent purchase verdict
Can an autonomous agent transact here?
Sales-gated
LLM score: 35/100

Can create account

Yes

Can enter payment method

No

Can upgrade plan

No

Can buy more usage

No

Can cancel online

No

Payment methods

Unknown

Human approval recommended

Yes

Pricing transparency

partial

Purchase motion

sales_led

Demo required

Unknown

Quote required

Yes

Annual commit required

Yes

Auto-renewal mentioned

No

Cancellation policy visible

No

Refund policy visible

No

Invoice payment available

Unknown

Purchase orders supported

Unknown

MSA required

Unknown

DPA available

Unknown

Security review required

Unknown

Annual discount

40% off

Competitive intel
Positioning & ecosystem
Headline

“Support service representatives with AI‑powered tools that help them drive faster resolution.”

Buyer persona

mid market
enterprise

Integrations mentioned
Microsoft 365
Power BI
Microsoft Teams
Power Apps
Power Automate
Agent purchase simulation
Six-step check: can an agent actually buy from Microsoft Dynamics 365 Customer Service?
✓

Discover price

✓

Select a plan

✗

Pay per task

✓

Avoid a sales call

✗

API docs without auth

✗

Estimate cost upfront

Analysis
Pros and cons for AI agents
Observational summary written by xpay from the signals captured on 2026-05-06. Not a review of the product — only of its current pricing posture for agent buyers.
✓ For an AI agent
  • Pricing is publicly visible on an indexable page — agents can read tiers without scraping past auth.
  • Every advertised tier is self-serve; no tier requires scheduling a call.
◐ Opportunities for the provider
  • No per-unit price was advertised, so an agent has no way to estimate the cost of a single task.
  • API documentation is gated or absent; an agent cannot inspect the integration surface without authentication.
  • PPU requires account creation and an issued API key; a fully unauthenticated agent purchase is not yet supported.
  • No /.well-known/ai-pricing.json or equivalent machine-readable pricing manifest is published — agents must rely on HTML scraping.
One-line fix
How Microsoft Dynamics 365 Customer Service could lift its score

Add a per-unit price (e.g. $X / 1K calls) to the pricing page so an agent can compute its own cost before committing.

pricing_visible

true

headline_phrasing

Dynamics 365 Customer Service pricing — Sign up for an Azure free account and receive a $200.00 credit to create agents or use in other Azure services.

tier_count

5

lowest_paid_entry_usd

null

free_tier

false

free_tier_terms

null

per_unit_price

null

annual_required

false

self_serve_paid_tiers

4

sales_only_tiers

0

public_api_docs_url

https://learn.microsoft.com/en-us/

api_docs_auth_walled

false

ai_pricing_json_present

false

agents_txt_present

false

anonymous_purchase_path

false

per_unit_classification

null

usage_headline_present

false

custom_tier_present

true

agent_friendly

{"ai_pricing_json":false,"agents_txt":false,"llms_txt":false,"sitemap_xml":false,"mcp_server_card":false,"agent_skills_index":false,"x402_supported":false}

View raw extracted page text →
Page heading: Dynamics 365 Customer Service pricing · Dynamics 365 Customer Service free trial
CTAs (40): Skip to main content · Dynamics 365 · What is Dynamics 365? · Guided tours · Customer stories · Try our products · CRM · ERP · Sales · Service · Customer Insights · Customer Service
Price tokens (9): $50.00 · $105.00 · $195.00 · $200.00 · $200.00 · $110.00 · $50.00 · $105.00 · $195.00
This is the Trace Id: 2725c9cd907bbdceb9324502ff6cd8f7 Skip to main content Dynamics 365 What is Dynamics 365? Guided tours Customer stories Try our products CRM ERP Sales Service Sales Customer Insights Customer Service Contact Center Field Service Supply Chain Management Commerce Finance Project Operations Human Resources Business Central Pricing Business application topics Training & certifications Migrate to the cloud Documentation Events Dynamics 365 Blog Product updates Onboarding and implementation Community Find a partner Software Development Companies Partner resources Microsoft Marketplace Product documentation Technical support On-premises product support Contact us Try for free Sign in Dynamics 365 Dynamics 365 Customer Service Pricing Dynamics 365 Customer Service pricing Support service representatives with AI-powered tools that help them drive faster resolution. Pricing Pricing Comparison table FAQ Licensing guide Next steps PRICING Customer Service pricing Base plans Copilot Credits Related products Previous Next Dynamics 365 Customer Service free trial Deliver exceptional service experiences that meet—and exceed—customer expectations. Free Try for free Deliver exceptional service experiences that meet—and exceed—customer expectations. Try for free This product is not available in your market. Dynamics 365 Customer Service Professional Streamlined case management resources for service representatives and self-service in simpler scenarios. $50.00 user/month, pa…
You work at Microsoft Dynamics 365 Customer Service?
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Are you Microsoft Dynamics 365 Customer Service? Something off in this listing?
Agent-Ready Spec
Microsoft Dynamics 365 Customer Service
Not Agent-Ready Yet

19

/ 100 (rubric v2.0)
Category

Help Desk

Pricing model

Not advertised

Tier count

5

Free tier

No

Lowest paid entry

Sales-led

Self-serve / sales-only tiers

4 / 0

Public API docs

Public

Anonymous purchase path

No

Machine-readable pricing

Not published

Last refreshed

2026-05-09

Pricing intelligenceInsights extracted from www.microsoft.com/en-us/dynamics-365/products/customer-service/pricing
Pricing model

Annual-only tier subscription

Agent-purchase verdict
Sales-gated
35/100 · v2.1
Canonical answer

Microsoft Dynamics 365 Customer Service pricing starts at $50/user/mo for the Professional plan; paid plans up to $195/user/mo. Billed annually.

Cheapest entry

Free trial

Actions
Open live pricing page
Verdict reflects Not Agent-Ready Yet status under rubric v2.0. Source observed at https://www.microsoft.com/en-us/dynamics-365/products/customer-service/pricing.
Agent-friendly features0 of 7 present
Discovery files and protocols
Side-channel signals — informational, not part of the score. Each protocol is independent; adoption signals the publisher is thinking about agent buyers.

ai-pricing.json

agents.txt

llms.txt

sitemap.xml

MCP Server Card

Agent Skills

x402 / MPP

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or ask your AI app
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