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Kayako logo

Kayako

Partially Agent-Ready
Agent-Ready SaaS Index · kayako.com · scored 2026-05-09 · rubric v2.0
Score 56 / 100
Help Desk

Kayako scores 56/100 on xpay's Agent-Ready Index v2: partial pricing visibility; self-serve checkout is available; usage-based / per-token pricing is published.

See Kayako pricing summaryLive pricing page
Pricing
Kayako pricing
As of 2026-05-09 · kayako.com/pricing/
Pay-as-you-go API
Sign up, get an API key, pay per call

Self-serve checkout with public pricing — an autonomous agent can complete the purchase without a sales call.

Signup: email
Instant use
Score breakdown · rubric v2.0
How Kayako scores on the agent-ready dimensions

Public pricing visibility

12 / 15

Self-serve checkout

15 / 15

Public API + docs

0 / 20

Usage-based / metered pricing

17 / 20

Free entry path

0 / 7

No sales call required

7 / 7

Card / wallet / x402 payment

5 / 6

Machine-readable bonus (MCP / OpenAPI)

0 / 10

Total
56 / 100
Effective pricing
What it actually costs at typical scale
10 resolved tickets in a month
$10/mo
· 10 tickets fully resolved· no additional fees
Confidence: high
Agent purchase verdict
Can an autonomous agent transact here?
Agent-ready
LLM score: 75/100

Can create account

Yes

Can enter payment method

Yes

Can upgrade plan

No

Can buy more usage

Yes

Can cancel online

Yes

Payment methods

card

Human approval recommended

No

Pricing transparency

full

Purchase motion

self_serve

Demo required

No

Quote required

No

Annual commit required

No

Auto-renewal mentioned

No

Cancellation policy visible

No

Refund policy visible

No

Invoice payment available

No

Purchase orders supported

No

MSA required

No

DPA available

No

Security review required

No

Trial

Available

Enterprise signals
Trust & compliance

Certifications

SOC2

SSO / SAML

Unknown

RBAC

Unknown

Audit logs

Unknown

Competitive intel
Positioning & ecosystem
Headline

“An AI agent that doesn't just respond. It acts.”

Buyer persona

mid market
enterprise

Integrations mentioned
Slack
Stripe
Shopify
Zendesk
Salesforce
Twilio
HubSpot
Value claims
68% AI Resolution Rate
$1 vs $4.60 Cost Per Resolution
Agent purchase simulation
Six-step check: can an agent actually buy from Kayako?
✓

Discover price

✓

Select a plan

✗

Pay per task

✗

Avoid a sales call

◐

API docs without auth

✗

Estimate cost upfront

Analysis
Pros and cons for AI agents
Observational summary written by xpay from the signals captured on 2026-05-06. Not a review of the product — only of its current pricing posture for agent buyers.
✓ For an AI agent
  • Pricing is publicly visible on an indexable page — agents can read tiers without scraping past auth.
◐ Opportunities for the provider
  • No per-unit price was advertised, so an agent has no way to estimate the cost of a single task.
  • All advertised tiers route to a sales contact form; an agent cannot complete a purchase autonomously.
  • API documentation is gated or absent; an agent cannot inspect the integration surface without authentication.
  • No /.well-known/ai-pricing.json or equivalent machine-readable pricing manifest is published — agents must rely on HTML scraping.
  • The pricing URL did not render numeric tier data on the scoring date — possibly a router or sales-led landing page.
One-line fix
How Kayako could lift its score

Add a per-unit price (e.g. $X / 1K calls) to the pricing page so an agent can compute its own cost before committing.

pricing_visible

false

headline_phrasing

An AI agent that doesn't just respond. It acts. — AI-powered email management

tier_count

0

lowest_paid_entry_usd

null

free_tier

false

free_tier_terms

null

per_unit_price

null

annual_required

false

self_serve_paid_tiers

0

sales_only_tiers

1

public_api_docs_url

null

api_docs_auth_walled

null

ai_pricing_json_present

false

agents_txt_present

false

anonymous_purchase_path

false

per_unit_classification

null

usage_headline_present

false

custom_tier_present

true

agent_friendly

{"ai_pricing_json":false,"agents_txt":false,"llms_txt":false,"sitemap_xml":true,"mcp_server_card":false,"agent_skills_index":false,"x402_supported":false}

View raw extracted page text →
Page heading: An AI agent that doesn't just respond. It acts.
CTAs (40): Product · Industries · Resources · Pricing · Talk to a Scaling Expert · Email AI-powered email management · Chat 24/7 automated chat assistance · Voice Human-like voice support · AI Support · Knowledge Base · Integrations · Ticketing System
Price tokens (6): $ 1 Per Resolved Ticket An · $1 · $1 · $4.60 · $1/resolution AI always · $1/resolution
Product Industries Resources Pricing Talk to a Scaling Expert Channels Email AI-powered email management Chat 24/7 automated chat assistance Voice Human-like voice support Features AI Support Knowledge Base Integrations Ticketing System Shared Inbox Customer Journey See Kayako in action Take a quick product tour Request a demo → Industries Retail & E-commerce AI support for online and in-store retail SaaS & Technology Scale support for software companies Financial Services Secure, compliant customer service Healthcare & Wellness Patient support that puts care first Case Study How enterprise SaaS scales support with AI Learn how B2B software companies reduce churn and boost retention. Read customer stories → Learn Blog Webinars Tools Case Studies Support Help Center Customer Login Security Company About Us Customer Stories Reviews Featured The Future of AI in Customer Support Learn how AI is transforming customer service experiences. Read more → Product Channels Email Chat Voice Features AI Support Ticketing System Knowledge Base Shared Inbox Customer Journey Integrations Industries Retail & E-commerce SaaS & Technology Financial Services Healthcare & Wellness Resources Learn Blog Webinars Tools Case Studies Company About Us Pricing Sign In Talk to a Scaling Expert $ 1 Per Resolved Ticket An AI agent that doesn't just respond. It acts. Kay processes refunds, creates accounts, sends return labels, and resolves issues end-to-end. No seat fees. No setup fees. Just results. Talk t…
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Are you Kayako? Something off in this listing?
Agent-Ready Spec
Kayako
Partially Agent-Ready

56

/ 100 (rubric v2.0)
Category

Help Desk

Pricing model

An AI agent that doesn't just respond. It acts. — AI-powered email management

Tier count

0

Free tier

No

Lowest paid entry

Sales-led

Self-serve / sales-only tiers

0 / 1

Public API docs

Auth-walled

Anonymous purchase path

No

Machine-readable pricing

Not published

Last refreshed

2026-05-09

Pricing intelligenceInsights extracted from kayako.com/pricing/
Pricing model

Pay-as-you-go API

Agent-purchase verdict
Agent-ready
75/100 · v2.1
Canonical answer

Kayako pricing starts at $1 per resolved ticket with no seat or setup fees; there is no free plan, and usage is billed per resolution.

Cheapest entry

Pay per resolved ticket

Actions
Open live pricing page
Verdict reflects Partially Agent-Ready status under rubric v2.0. Source observed at https://kayako.com/pricing/.
Agent-friendly features1 of 7 present
Discovery files and protocols
Side-channel signals — informational, not part of the score. Each protocol is independent; adoption signals the publisher is thinking about agent buyers.

ai-pricing.json

agents.txt

llms.txt

sitemap.xml

MCP Server Card

Agent Skills

x402 / MPP

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CompanyAgentically Inc. (d/b/a xpay✦)1875 Mission St, Ste 103San Francisco, CA 94103, United Stateslegal@xpay.sh · privacy@xpay.sh
or ask your AI app
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