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Support Hub logo

Support Hub

Partially Agent-Ready
Agent-Ready SaaS Index · support-hub.io · scored 2026-05-09 · rubric v2.0
Score 46 / 100
Help Desk
Free tier
Self-serve checkout

Support Hub scores 46/100 on xpay's Agent-Ready Index v2: partial pricing visibility; self-serve checkout is available.

See Support Hub pricing summaryLive pricing page
Pricing
Support Hub pricing
As of 2026-05-09 · support-hub.io/#pricing
Basic
$5/mo
or $4.17/mo billed annually
E‑Mail Ticketing
Knowledge Base
1 Support Agent
Custom Domain
Starter
$19/mo
or $15.83/mo billed annually
E‑Mail Ticketing
Knowledge Base
Max 2 Support Agents
Custom Domain
Standard
$39/mo
or $32.5/mo billed annually
E‑Mail Ticketing
Knowledge Base
Max 5 Support Agents
Custom Domain
Elite
$89/mo
or $74.17/mo billed annually
E‑Mail Ticketing
Knowledge Base
Unlimited Support Agents
Custom Domain
Score breakdown · rubric v2.0
How Support Hub scores on the agent-ready dimensions

Public pricing visibility

15 / 15

Self-serve checkout

15 / 15

Public API + docs

0 / 20

Usage-based / metered pricing

0 / 20

Free entry path

4 / 7

No sales call required

7 / 7

Card / wallet / x402 payment

5 / 6

Machine-readable bonus (MCP / OpenAPI)

0 / 10

Total
46 / 100
Effective pricing
What it actually costs at typical scale
1 agent, monthly billing
$5/mo
· Basic plan· Monthly billing
Confidence: high
5 agents, monthly billing (Standard plan)
$39/mo
· Standard plan (max 5 agents)· Monthly billing
Confidence: high
Agent purchase verdict
Can an autonomous agent transact here?
Agent-ready
LLM score: 55/100

Can create account

Yes

Can enter payment method

Yes

Can upgrade plan

Yes

Can buy more usage

No

Can cancel online

Yes

Payment methods

card

Human approval recommended

No

Pricing transparency

full

Purchase motion

self_serve

Demo required

No

Quote required

No

Annual commit required

No

Auto-renewal mentioned

No

Cancellation policy visible

No

Refund policy visible

No

Invoice payment available

Unknown

Purchase orders supported

Unknown

MSA required

Unknown

DPA available

Unknown

Security review required

Unknown

Trial

14 days (no card)

Annual discount

16.7% off

Competitive intel
Positioning & ecosystem
Headline

“Premium helpdesk solution for”

Buyer persona

smb
mid market
enterprise

Integrations mentioned
Slack
MailChimp
Envato
Agent purchase simulation
Six-step check: can an agent actually buy from Support Hub?
✓

Discover price

✓

Select a plan

✗

Pay per task

✓

Avoid a sales call

✗

API docs without auth

✗

Estimate cost upfront

Analysis
Pros and cons for AI agents
Observational summary written by xpay from the signals captured on 2026-05-06. Not a review of the product — only of its current pricing posture for agent buyers.
✓ For an AI agent
  • Pricing is publicly visible on an indexable page — agents can read tiers without scraping past auth.
  • Every advertised tier is self-serve; no tier requires scheduling a call.
  • A free tier exists, lowering the bar for an agent builder to prototype before committing budget.
◐ Opportunities for the provider
  • No per-unit price was advertised, so an agent has no way to estimate the cost of a single task.
  • API documentation is gated or absent; an agent cannot inspect the integration surface without authentication.
  • PPU requires account creation and an issued API key; a fully unauthenticated agent purchase is not yet supported.
  • No /.well-known/ai-pricing.json or equivalent machine-readable pricing manifest is published — agents must rely on HTML scraping.
  • The pricing URL did not render numeric tier data on the scoring date — possibly a router or sales-led landing page.
One-line fix
How Support Hub could lift its score

Add a per-unit price (e.g. $X / 1K calls) to the pricing page so an agent can compute its own cost before committing.

pricing_visible

false

headline_phrasing

Premium helpdesk solution for — Easily deal with customer support tickets, create knowledgebase and collect your customer information to provide the best possible support for your product.

tier_count

0

lowest_paid_entry_usd

null

free_tier

true

free_tier_terms

null

per_unit_price

null

annual_required

false

self_serve_paid_tiers

1

sales_only_tiers

0

public_api_docs_url

null

api_docs_auth_walled

null

ai_pricing_json_present

false

agents_txt_present

false

anonymous_purchase_path

false

per_unit_classification

null

usage_headline_present

false

custom_tier_present

true

agent_friendly

{"ai_pricing_json":false,"agents_txt":false,"llms_txt":false,"sitemap_xml":false,"mcp_server_card":false,"agent_skills_index":false,"x402_supported":false}

View raw extracted page text →
Page heading: Premium helpdesk solution for
CTAs (9): Features · Pricing · Help · Sign Up · Start Free Trial · Monthly Plans · Yearly Plans · Privacy Policy · T&C
Features Pricing Help Sign Up Premium helpdesk solution for Easily deal with customer support tickets, create knowledgebase and collect your customer information to provide the best possible support for your product. Start Free Trial Secure. Stable. Automated. Support Hub is secure, stable and powerful support ticket system which allows you to easily handle customer support tickets, create knowledgebase and stay in sync with other platforms that you use to keep your business grow. Tickets Allow your customers to create public and private tickets and easily assign them to any of your support agents. Customer Management Easily add, remove, import and export customers directly from admin panel. Knowledgebase Easily create extensive documentation articles so your customers can quickly find the answers they are looking for. Multiple Categories Create multiple categories to support different items. Each category can have unlimited number of different custom fields. Auto-Responder Set up an auto-responder to let your customers know that you are out of office or on vacation. Canned Responses Save and re-use some common replies to speed up your response time. Real-time Notifications Whenever your customers create a ticket or leave a reply on an existing support ticket, you will get an email and in-app notifications in real-time. No need to refresh the page to see if there is a new ticket or comment that is waiting for your reply. Easy Data Import Coming from a different customer suppo…
You work at Support Hub?
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Are you Support Hub? Something off in this listing?
Agent-Ready Spec
Support Hub
Partially Agent-Ready

46

/ 100 (rubric v2.0)
Category

Help Desk

Pricing model

Not advertised

Tier count

0

Free tier

Yes

Lowest paid entry

Sales-led

Self-serve / sales-only tiers

1 / 0

Public API docs

Auth-walled

Anonymous purchase path

No

Machine-readable pricing

Not published

Last refreshed

2026-05-09

Pricing intelligenceInsights extracted from support-hub.io/#pricing
Pricing model

Tier-based subscription

Agent-purchase verdict
Agent-ready
55/100 · v2.1
Canonical answer

Support Hub pricing starts at $5/mo for the Basic plan; a free 14‑day trial is available; paid plans go up to $89/mo. Billed monthly or annually.

Cheapest entry

Free trial

Actions
Open live pricing page
Verdict reflects Partially Agent-Ready status under rubric v2.0. Source observed at https://support-hub.io/#pricing.
Agent-friendly features0 of 7 present
Discovery files and protocols
Side-channel signals — informational, not part of the score. Each protocol is independent; adoption signals the publisher is thinking about agent buyers.

ai-pricing.json

agents.txt

llms.txt

sitemap.xml

MCP Server Card

Agent Skills

x402 / MPP

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CompanyAgentically Inc. (d/b/a xpay✦)1875 Mission St, Ste 103San Francisco, CA 94103, United Stateslegal@xpay.sh · privacy@xpay.sh
or ask your AI app
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