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  7. VICIdial

VICIdial logo

VICIdial

Not Agent-Ready Yet
Agent-Ready SaaS Index · vicidial.com · scored 2026-05-09 · rubric v2.0
Score 6 / 100
Contact Center Operations

VICIdial scores 6/100 on xpay's Agent-Ready Index v2: partial pricing visibility.

See VICIdial pricing summaryLive pricing page
Pricing
VICIdial pricing
As of 2026-05-09 · www.vicidial.com/?page_id=210
Sales-led pricing

The VICIdial page provides no public pricing; it is an open‑source solution with a free trial demo and requires contacting sales for purchase.

Score breakdown · rubric v2.0
How VICIdial scores on the agent-ready dimensions

Public pricing visibility

2 / 15

Self-serve checkout

0 / 15

Public API + docs

0 / 20

Usage-based / metered pricing

0 / 20

Free entry path

4 / 7

No sales call required

0 / 7

Card / wallet / x402 payment

0 / 6

Machine-readable bonus (MCP / OpenAPI)

0 / 10

Total
6 / 100
Agent purchase verdict
Can an autonomous agent transact here?
Sales-gated
LLM score: 10/100

Can create account

No

Can enter payment method

No

Can upgrade plan

No

Can buy more usage

No

Can cancel online

No

Payment methods

Unknown

Human approval recommended

Yes

Pricing transparency

contact_only

Purchase motion

sales_led

Demo required

Yes

Quote required

Yes

Annual commit required

Unknown

Auto-renewal mentioned

No

Cancellation policy visible

No

Refund policy visible

No

Invoice payment available

Unknown

Purchase orders supported

Unknown

MSA required

Unknown

DPA available

Unknown

Security review required

Unknown

Agent purchase simulation
Six-step check: can an agent actually buy from VICIdial?
◐

Discover price

✗

Select a plan

✗

Pay per task

✗

Avoid a sales call

✗

API docs without auth

✗

Estimate cost upfront

Analysis
Pros and cons for AI agents
Observational summary written by xpay from the signals captured on 2026-05-06. Not a review of the product — only of its current pricing posture for agent buyers.
✓ For an AI agent
  • No clear agent-favorable signals were extracted on this scoring run.
◐ Opportunities for the provider
  • No per-unit price was advertised, so an agent has no way to estimate the cost of a single task.
  • All advertised tiers route to a sales contact form; an agent cannot complete a purchase autonomously.
  • API documentation is gated or absent; an agent cannot inspect the integration surface without authentication.
  • No /.well-known/ai-pricing.json or equivalent machine-readable pricing manifest is published — agents must rely on HTML scraping.
One-line fix
How VICIdial could lift its score

Add a per-unit price (e.g. $X / 1K calls) to the pricing page so an agent can compute its own cost before committing.

pricing_visible

true

headline_phrasing

Software — VICIdial is an enterprise class, open source, contact center suite in use by many large call centers around the world. It has over fourteen thousand(14,000) registered installations in over 100 countries around the world. The official releases of VICIdial have been downloaded over twenty five thousand(25,000) times in the last year alone.

tier_count

1

lowest_paid_entry_usd

null

free_tier

false

free_tier_terms

null

per_unit_price

null

annual_required

false

self_serve_paid_tiers

0

sales_only_tiers

1

public_api_docs_url

null

api_docs_auth_walled

null

ai_pricing_json_present

false

agents_txt_present

false

anonymous_purchase_path

false

per_unit_classification

null

usage_headline_present

false

custom_tier_present

true

agent_friendly

{"ai_pricing_json":false,"agents_txt":false,"llms_txt":false,"sitemap_xml":false,"mcp_server_card":false,"agent_skills_index":false,"x402_supported":false}

View raw extracted page text →
Page heading: Software
CTAs (21): Support · Hosting · Hardware · Software · Partners · Contact · About · Click here to see screenshots · VICIdial Whitepaper · VICIdial Screenshots · The VICIdial features list · Third-party Add-Ons List
Support Hosting Hardware Software Partners Contact About Open-Soutce Contact Center Solution Support Hosting Hardware Software Partners Contact About Software VICIdial Open-Source Contact Center Suite VICIdial is an enterprise class, open source, contact center suite in use by many large call centers around the world. It has over fourteen thousand(14,000) registered installations in over 100 countries around the world. The official releases of VICIdial have been downloaded over twenty five thousand(25,000) times in the last year alone. Click here to see screenshots VICIdial has a full featured predictive dialer. It can also function as an ACD for inbound calls, or closer calls coming from VICIdial outbound fronter agents as well as emails and website chat messages coming in from customers. It is capable of inbound, outbound, and blended phone call handling. VICIdial even allows you to have agents logged in from remote locations. The agent screen is available in sixteen(16) different languages, with options to make your own translations as well. For more information about the VICIdial Open-Source Contact Center Project, please visit: VICIdial Whitepaper VICIdial Screenshots The VICIdial features list Third-party Add-Ons List The VICIdial open source project page The VICIdial mobile apps for Android and iOS devices The Admin website demo and free trial software The VICIdial forums The VICIdial wiki The VICIdial tracker (for feature requests and bug reports). The VICIbox ISO ins…
You work at VICIdial?
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Get the breakdown of every signal we measured, the one-line fix, and how your peers in Contact Center Operations stack up.

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Are you VICIdial? Something off in this listing?
Agent-Ready Spec
VICIdial
Not Agent-Ready Yet

6

/ 100 (rubric v2.0)
Category

Contact Center Operations

Pricing model

Not advertised

Tier count

1

Free tier

No

Lowest paid entry

Sales-led

Self-serve / sales-only tiers

0 / 1

Public API docs

Auth-walled

Anonymous purchase path

No

Machine-readable pricing

Not published

Last refreshed

2026-05-09

Pricing intelligenceInsights extracted from www.vicidial.com/?page_id=210
Pricing model

Sales-led pricing

Agent-purchase verdict
Sales-gated
10/100 · v2.1
Cheapest entry

Free trial

Actions
Open live pricing page
Verdict reflects Not Agent-Ready Yet status under rubric v2.0. Source observed at http://www.vicidial.com/?page_id=210.
Agent-friendly features0 of 7 present
Discovery files and protocols
Side-channel signals — informational, not part of the score. Each protocol is independent; adoption signals the publisher is thinking about agent buyers.

ai-pricing.json

agents.txt

llms.txt

sitemap.xml

MCP Server Card

Agent Skills

x402 / MPP

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