Wonderful, helpful, attentive service from A2X support team. Cannot fault

Onboarding process was very helpful to ensure proper setup. Haven't started using yet, but appears to be exactly what we need for periodic sync with Quickbooks (vs syncing every single order from Shopify). Also works well with Shopify apps like Giftship.

A2X makes one Shopify into multi-entity with different QB's an accurate and efficient process. It saves an immense amount of time having this process automated. Our advisor Manuela is so knowledgeable and helpful, she responds to any questions we have quickly and always has the answers we need. We couldn't have navigated this process without her.

A2X has honestly made my bookkeeping life so much easier! It saves me a lot of time and makes handling Shopify transactions and reconciling them in QuickBooks much less stressful. I also want to give a big thank you to the A2X Support Team, especially Nora Sasvari. She has been so helpful, patient, and supportive throughout the onboarding. Everyone on the team has been amazing and always willing to help whenever I have questions. What impressed me the most is how A2X listens to its customers. I suggested an improvement for the Refresh Cache button, and I was so happy to see that within less than a week, they implemented it and made the button available on the Accounts and Taxes page! That really made me feel that customer feedback is valued. Thank you, A2X, for making my work easier and for having such a wonderful support team. You guys are doing a great job! Highly recommended!

Fantastic product backed by exceptional support We’ve had a genuinely excellent experience with A2X, both in terms of the product itself and the support we’ve received from Juliet and her team. A2X is a very strong product and does exactly what you need it to do. It takes what can be a complicated area of e-commerce accounting and makes it far more structured, reliable and manageable. For us, one of the biggest benefits has been its ability to handle multiple Shopify accounts operating in different currencies and bring everything accurately into a single Xero organisation. That could easily become a very manual and messy process, but A2X has made it far simpler to manage, reconcile and report on. The integration and reporting are clear, and once properly configured it removes a significant amount of manual work from the finance process while also improving confidence in the numbers. What has particularly stood out, though, is the level of customer support. Juliet and the team have been fantastic from the outset. Response times are incredibly quick, instructions are clear and easy to follow, and they are always willing to take the time to properly understand the issue rather than simply sending a generic response. Where we have needed additional help, they have effectively held our hand through the process, explaining what needs to be done and why, and making sure everything is working correctly before moving on. That level of support makes a huge difference, particularly when dealing with multiple Shopify stores, different currencies and a more complex accounting setup. It’s rare to find a software business that combines a genuinely good product with such responsive and knowledgeable customer service. I would have no hesitation recommending A2X to any e-commerce business, accountant or finance team looking to improve the accuracy and efficiency of their accounting. A great product and an outstanding support team. Five stars.

Jessica provided exceptional support from start to finish. She clearly walked me through how A2X integrates with Shopify and made everything easy to understand. I’m really impressed with how much time this software is going to save me every week.

The support team from A2X staff has been extremely helpful. Nicole Gostomski, in particular, was very courteous and professional — Thank you for the support, advice and great service Nicole.

I always find the staff and level of support from the A2X staff extremely helpful - always very courteous, they dont talk down to me like other apps I could mention. Specifically Jessica - always there when I need help. Thank you.