Emotive: SMS Marketing
by Bloom Digital By Privy
3.7
(89 reviews)
Best suited for stores running SMS campaigns alongside Klaviyo, Gorgias, or ReCharge.
Conversational SMS Marketing is a high ROI channel for Ecommerce stores. Try it today. Engage your customers through automated two-way text message conversations. Your Emotive plan comes with dedicated strategy, support, and copywriting resources and even offers do-it-for-you options to ensure you maximize your revenue. Emotive is easy to use and risk-free to get started. We offer ROI guarantee or your money back. Engage your customers through automated two-way text message conversations. Your Emotive plan comes with dedicated strategy, support, and copywriting resources and even offers do-it-for-you options to ensure you maximize your revenue. Emotive is easy to use and risk-free to get started. We offer ROI guarantee or your money back. more Build your SMS audience compliantly with customized pop-ups and checkout flows Create two-way SMS campaigns easily from 600+ pre-tested templates Segment your customers and automate abandoned cart messages or promotions Take advantage of do-it-for-you support, strategy, and copywriting services Drive revenue and measure success with attribution analytics and reports
Copy from the Shopify App Store listing, unedited.SMS marketing
Top line
conversion rate and average order value
Free to install. Additional charges may apply.
27/100
Limited evidence · from 89 reviews
What it does
Build your SMS audience compliantly with customized pop-ups and checkout flows
Create two-way SMS campaigns easily from 600+ pre-tested templates
Segment your customers and automate abandoned cart messages or promotions
Take advantage of do-it-for-you support, strategy, and copywriting services
Drive revenue and measure success with attribution analytics and reports
One plan, no tiers to choose between
This developer publishes a single plan (Free to install), so plan choice does not arise — the only decision is whether to install it. The listing summarises it as “Free to install. Additional charges may apply.”.
Pricing
Free to install
27
/ 100Limited evidence
Scored on 89 merchant reviews we hold for Emotive: SMS Marketing, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Total cost is not knowable up front
1 plan listed, but the listing notes additional charges may apply.Review history
2022–2026 · 89 reviews read| 2022 | 30 reviews |
|---|---|
| 2023 | 19 reviews |
| 2024 | 33 reviews |
| 2025 | 5 reviews |
| 2026 | 2 reviews |
What merchants say
3.7
46%
of reviews get an answer48%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 89. Open one to read it in full, with the developer's reply where there is one.
The app itself works OK but the pricing structure is very complicated. Plus READ THE CONTRACT CAREFULLY. Parts are misleading and you are committing for a year plus automatic yearly renewals whether you want to or not. It ended up a massive financial mistake as the fees did not justify the ROI. I will never use them again.
Working with Emotive was extremely negative and exhausting. Pricing elements such as carrier fees, taxes, minimum spend requirements is Confusing and poorly disclosed, Reporting is extremely unreliable. I strongly recommend merchants to stay away and seriously consider Better and Cheaper alternative solutions before making the same mistake. AVOID!
I have been trying to cancel my subscription with Emotive for months now and they keep charging me. They were originally responsive but now never respond to any of my emails. The only time they responsded when I requested to cancel was to try and upsell me on their other services. DO NOT sign with them.
The integration was super easy. The best part about the Emotive is the customer experience managers. They are invested in the growth of not only my SMS list but of my brand overall. The one-on-one help is invaluable for small businesses.
As a person new to using SMS marketing I wasn’t sure what to look for. Emotive knows what they are doing to help small businesses, they are a full service provider, organized, helpful with strategy and listen to my requests. I recommend this team.
emotive has brought a personalized customer centric experience to our customers and has helped us to engage our customer base and boost our sales in the process. We have a measurable increase in customer engagement and in revenue since we began working with emotive.
There are SMS platforms that send broadcast messages (a la email blasts), and then there are Conversational Messaging apps like Emotive. It has changed our business and provides a consistent 35X ROI! Create new connections with your shoppers, and take your revenue to new heights. We love Emotive!
Emotive is great if you're looking to really hone in on SMS. They have all the features built out to get high ROI from your messages, and the support team to help you do so. That's all you can ask for in an SMS platform imo. The monthly bill can get pricey if you're not conscious about how many credits you're sending each time, but that's with any SMS service.
Emotive: SMS Marketing FAQ
Answered from this app's own listing and its full review record.
Best suited for stores running SMS campaigns alongside Klaviyo, Gorgias, or ReCharge.
The Shopify App Store lists this app as “Free to install. Additional charges may apply.”. It does not publish plain monthly prices we can compute against.
On our scorecard Emotive: SMS Marketing rates 27 out of 100 — limited evidence — read from 89 merchant reviews. The developer has published replies to 41 of 89 reviews. The score reflects what the review record shows, nothing more.
89 merchants have reviewed Emotive: SMS Marketing, averaging 3.7 out of 5. We hold the review history from 2022 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
3.7 / 5 · 89 reviews
3 (was 8)
41 of 89 reviews
11 months
Free to install. Additional charges may apply.
May 27, 2022
2022 – 2026
Will AI shoppers find this store?
Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.
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