Yaklaşık 1 yıldır uygulamayı kullanıyoruz. Gayet memnunuz. Ceren hanıma destekleri için ayrıca teşekkür ederiz.

Yaklaşık 1 yıldır uygulamayı kullanıyoruz. Gayet memnunuz. Ceren hanıma destekleri için ayrıca teşekkür ederiz.

It was a deeply disappointing experience. I only saw three sales and never received the 4–5 weekly creative art videos I was promised. My account manager was switched midway, and as a small business, we felt overlooked. It was a waste of time and money.

Our experience with Enhencer was extremely disappointing. Before signing up, we were promised better results and a higher ROAS. When comparing themselves with our previous marketing provider, they described their service as being “in a completely different league.” Based on these assurances, we paid €1,600 for three months of marketing management and later an additional €400 to include Google Ads. Unfortunately, the campaigns performed poorly from the beginning. We repeatedly raised our concerns, but communication was extremely limited. Unless we arranged an online meeting, we received virtually no updates. Messages often went unanswered, and when they did reply, the response was usually a single sentence with no useful explanation or context. The meetings did not provide satisfactory answers or lead to any meaningful improvement. Their application dashboard also displayed inaccurate and misleading figures, even after we notified them about the issue. From the start, it appeared that the campaigns would not achieve even the results we had previously managed to generate ourselves. We continued only because we had already paid for three months and hoped they would eventually improve the performance. To our surprise, shortly before the end of the initial three-month period, another €1,600 was automatically charged to our account. We immediately requested cancellation and a refund. Since then, our messages and emails have been ignored, and we have received no meaningful response regarding the money taken from our account. One particularly concerning experience occurred during an online meeting when their representative used our computer during the session to submit a positive review for their own service. Based on our experience, the sales promises were not reflected in either the results or the level of service provided. Communication was poor, performance was disappointing, the reporting data was unreliable, and an additional €1,600 was charged without us knowingly intending to renew the service. I strongly warn others to stay away from this company and what we consider to be deceptive business practices. Do not let their promises mislead you, and do not fall into the same trap we did. We deeply regret trusting them and would never use their services again.

I had the opportunity to work with them to manage the advertising for my newly launched website. Unfortunately, other than simply running ads, I received very little strategic support for the fees I paid. They held weekly meetings, but every meeting ended with the same conclusion—that everything was going well. In reality, the results were far from good, and I felt they did not fully understand or acknowledge the issues I was raising. We initially set a daily advertising budget of $50 per product. After one month, I explained that the campaigns were not profitable and were not even covering the advertising costs. Their response was that the budget was too limited to properly optimize the campaigns. Based on that recommendation, I agreed to increase the budget dramatically and spent $350 per day for an additional 10 days. Despite this significant increase, daily revenue ranged between only $140 and $450, while I was spending $350 every single day on ads. They considered this an acceptable ROAS, but I completely disagree. A ROAS close to 1:1 is simply not sustainable for an e-commerce business selling physical products. Once product costs, shipping, transaction fees, payment processing fees, and operating expenses are taken into account, it results in a loss. In my opinion, a healthy business should be targeting at least 4:1 to 6:1 ROAS to remain profitable. Throughout the engagement, I did not see evidence of a clear optimization strategy. The campaigns were not properly scaled, the products were not matched to the most appropriate campaign types, and there was little meaningful analysis or testing to improve performance. Overall, I felt the team lacked the experience and expertise needed to manage advertising effectively. Looking back, I regret paying for the service because I did not receive the level of strategy, optimization, or results that had been promised.

Harika bir uygulama ve harika bir ekip! Reklam optimizasyonunda bize ciddi zaman kazandırdı ve satışlarımızı artırmamıza yardımcı oldu. Destekleri için teşekkürler. Özlem Hanım ve Deniz Hanım her daim destege hazır duzenli olarak geri bildirim verir yeni önerilerle gelir.

Enchencer kullanmaya başladığımızdan beri reklam bütçemizi daha verimli kullanıyor ve daha iyi sonuçlar alıyoruz. Özellikle Özlem Hanım'ın ilgisi ve desteği için ayrıca teşekkür etmek isterim. Bir sorumuz olsa hızlıca yardımcı oluyor, süreci yakından takip ediyor ve gerçekten işini sahipleniyor. Kendimizi yalnız hissetmediğimiz bir destek süreci yaşıyoruz. Hem Enchencer ekibinden hem de aldığımız sonuçlardan oldukça memnunuz. Tavsiye ederiz.

Enhencer has been a great addition to our Shopify marketing setup. The platform is easy to use, integrates seamlessly with Meta, and helps us create highly targeted audiences based on real customer data. What we appreciate most is the ability to improve campaign performance through better audience segmentation and retargeting. The onboarding process was straightforward, and the support team has always been responsive and helpful whenever we had questions. A valuable tool for any e-commerce business looking to optimize its advertising performance and improve ROAS.